Implementing change and leading process optimization across Workday, ADP, Fidelity, Oracle, and other systems

Accountable for SaaS Operations team while supporting a strategic global account base. Currently own and manage all aspects of client relationships, contract negotiation, production support and professional service engagements.Drive customer Adoption of the Channelinsight suite of products while increasing footprint, utilization and customer satisfaction. - Partner with customer executive sponsors through business requirements and kick off sessions to understand and integrate our solution to help achieve their business goals and needs.- Principal overseeing all operations and professional services for Fortune 500 clients. Drive execution and delivery from project leadership and oversight to issue tracking and escalation.-Manage a cross-functional team of implementation and operations employees.- Train client base on product enhancements - Lead all engagements from QBRs, utilization and inter-company growth to partnership activities and contract negotiations.

Managed $2MM Cross Functional Ops team, Account Management (C level to end user), Software Consultation (including application support, process analysis, and project management) and Sales. • Lead quality initiative increasing output by 30% and now is used company-wide• Lead design and utilization of SharePoint site search and disseminate critical information from satellite offices reducing redundant communication between sites by 75%.• Lead initiative for a 24 hour work day utilizing company assets across 5 time zones, including new off-shore partners in India, cutting lead times by 50%.• Increased revenue by 5% on a contractually restricted account via professional service projects. • Trained clients on the Bowne software suite, both on and offsite, reducing Tier 1 inquiries by 40%• Traveled to offices to manage teams and cross-train employees on new process and applications.• Managed all customer account billing, budgeting, forecasting, metrics tracking, etc

Highly customized “Journeys” uniquely designed to compliment a client’s profile where they became the protagonist in a series of fluid events that were managed by surveillance teams, actors and flexible global itineraries that pushed the boundaries of a “Vacation”.Owner - Adventure Consultant Salt Lake City, Utah• Strategic Owner – Concept to business plan, solidifying funding (after the bubble!) and developing a viable model: Responsible for all entrepreneurial tasks: Management, Business Development, vendor/contractor negotiation, P&L, journey creation and logistics.• Tactical Leader – Cool under pressure, managed multiple support teams(10-20 each) simultaneously to ensure seamless execution of trip objectives across time zones;100% employee retention across Operations, Contractors and post production)• Quick and Decisive - Similar to a General in battle, evaluated developments in real time and implemented itinerary modifications and delegating delivery to site managers. • Creative and flexible – Utilizing innovative approaches and adaptability to meet complex personality and logistical challenges across multiple geographic locations. • Delighted Customers - 100% Renewal rate with requests to be on the other side of the curtain