Douglas Pruitt Email & Phone Number

As a seasoned Senior Sales Engineer specializing in Backup, Disaster Recovery, and Business Continuity solutions, I am dedicated to empowering Managed Service Providers (MSPs) with robust and reliable tools to safeguard their clients' critical data and ensure uninterrupted business operations. With a comprehensive understanding of the technological landscape and a knack for bridging technical intricacies with business objectives, I excel in driving successful partnerships and delivering tailored solutions that meet the unique needs of MSPs and their clientele.

Remote

The tools and applications available for managing and optimizing IT environments are largely built on legacy architectures and designs. This contributes to an increasingly complicated, messy and inefficient technology environment.At Axcient we solve complicated technology problems with powerfully simple solutions that help businesses run at their full potential, without interruption.We do this by combining the power and scale of the cloud with the flexibility of software-defined architectures and the simplicity of consumer applications.

Washington, District Of Columbia

Virtru is your data privacy force field, wrapping and protecting emails and files wherever they’re shared.It’s easy-to-use data security software that ensures audit and control.

Washington D.C. Metro Area

Delivered exceptional technical sales support by developing new business, capturing opportunities, and closing sales. Cultivated relationships with new and existing customers to expand customer base and achieve sales objectives. Leveraged knowledge and skills working Microsoft Exchange 2003 – 2013 and O365 to complete installations, migration, configuration, backup, and troubleshooting. • Impacted sales results by performing sales presentations, product demonstrations, and supported project implementation and maintenance of Metalogix Archiving and Migration products. • Expertly provided technical and business support for global sales teams to meet specified needs and goals. • Ensured highest level of compliance by working with clients to determine corporate archiving retention policies. • Enhanced knowledge of existing customers through hosting weekly training seminars on new functionality and best practice recommendations, including backup, high availability, disaster recovery, and optimization.

Washington D.C. Metro Area

Spearhead architect/development of technical solutions by leading projects and service engagements for clients. Design solutions based on client’s needs, requirements, and budget, leveraging extensive experience to accomplish objectives. • Secured largest deal for archive software in company history on two separate occasions, with deal sizes in excess of 300K. Inducted into President’s club in 2013 for obtaining 100% Quota. • Maximized engagement within Enterprise Accounts to determine necessary tools for achieving goals. • Performed product demonstrations and launched roadmap meetings utilizing video conferencing software (WebEx, GoToMeeting, and/or Skype). • Improved business development and pre-sale activity by assisting sales team with RFP’s and RFI’s.• Led technical sales presentations and product demonstrations to support product implementation and maintenance of Metalogix Archiving and Migration products. • Drove success of client testing by planning and executing Proof of Concept steps and procedures. • Enhanced client experience by planning and structuring material and providing training support for Metalogix customers and partners. • Collaborated with product management and development teams in software upgrades and bug fixes.

Boosted sales volume by providing pre-sales expertise to expand customer base. Proposed technical solutions to address customer needs, working in collaboration with cross-functional teams to achieve objectives. • Successfully led technical sales presentations and product demonstrations to support product implementation and maintenance of i365 products. • Delivered technical and business support to contribute to success of Eastern Region Sales Teams.• Determined corporate backup service/recovery needs and requirements by designing system infrastructure (software/hardware).• Developed and executed innovative strategies through communicating design and time/resource requirements to sales team for pricing. • Prepared and delivered customized product presentations for clients, including architecture of installation, service requirements, and ongoing support needs.• Accelerated business growth by managing multiple customer cases simultaneously and providing progress updates to customers and account managers within deadline and budget.

Reston Virginia

Pioneered development of optimal solutions to address current and future business needs as first Sales Engineer at AppAssure Software Company. Expertly maintained computer networks and resolved issues arising with networks and systems. • Utilized expansive knowledge of backing up mission-critical applications, such as SQL, SharePoint, Blackberry, and AD to ensure optimal operations. • Performed installation and configuration of SQL 2005 and SQL 2008 for back-end use of SharePoint, Blackberry, and various other applications. • Maintained company SLA requirements and internal servers with scheduled maintenance and patches.• Successfully modeled operational environments by configuring test requirements utilizing VMware ESX hosts – providing 99.9% availability with accurate backups and documented quick recoverability methods. • Averaged 6/7 demonstrations per day, utilizing WebEx and GoToMeeting video conferencing software.• Provided technical demonstrations to customers and evaluators, using company’s software product.o Contributed to 38% of 2009 revenue and 38% of sales since date of hire. • Maximized effectiveness of demonstrations to potential prospects and returning customers by managing and training Software Engineer teams to accommodate multiple P.O.C.’s.• Demonstrated features and functionality of solution to attendees at Tech-Ed Conference in Los Angeles, California (2009).

AppAssure is a provider of Back-up and Disaster Recovery Software for Windows Servers, Exchange and VMwareExtensive work with Microsoft Exchange 2003, Exchange 2007, Exchange 2010 - Installation, Migration, Configuration, Backup and Troubleshooting. Network administration pertaining to Dell and HP hardware upgrades with documentation.Extensive knowledge of backing up mission critical applications such as SQL, Share-point, Blackberry, and AD.Installation and configuration of SQL 2005, SQL 2008 for back-end use of Share-point, Blackberry, and other various applications.Maintained company SLA requirements for managed accounts.Maintained internal servers with any scheduled maintenance and patches in conjunction with configuring additional infrastructure. Took part in internal meetings regarding infrastructure requirements, deadlines, and scalability.Configured test environments utilizing VMware ESX hosts and provided 99.9% availability with accurate backups and documented quick recoverability methods.Manage and train other Support Specialist with current technology and an understanding of business ethics in regards to customer satisfaction.Averaged 6/7 Demonstration a day provided by Webex/GotoMeetingTechnical demonstrations provided to customers and evaluators using the organization's software product which resulted in generating 38% of 2009 revenue and 38% of sales since date of hire. Manage and train the SE teams to accommodate multiple P.O.C's and maximize effectiveness of demonstrations provided to potential prospects and returning customers.Develop sample applications and gather technical data as required to solve complex customer issues.Attended Tech-Ed conference (2009; demonstrate features and functionality of solution to attendees.

Dell/Gateway/Compaq Computer Repair & Troubleshooting. Server hardware maintenance mainly dealing with hotswaps. Organization of service ticket tracking and completion. Customer relations and time management.

Associates, Applied Science Information Technology Computer Network Systems

Education record