Doug Sapp Email & Phone Number

Des Moines, Ia, Us

Des Moines, Ia, Us

Indianapolis, Indiana, Us

West Des Moines, Ia, Us

6 Month Contract

Woodland Hills, Ca, Us

6 Month Contract

Little Rock, Arkansas, Us

Noida, Uttar Pradesh, In

Exchange Administration. Messaging Administration. For Entergy Power Company.

Lead End User Computing Technician. First point of contact for outside vendors at this location.

Desktop Support Knowledge* Windows 7/XP/2K/NT.* Windows Active Directory.* Blackberry Enterprise Server 4.1.6.* Symantec Ghost Image workstations.* MS Remote Desktop/VPN.* MS Office 2007/2003/2K.* MS Exchange 2007/2003/2K.* Configuring Citrix Clients.* Symantec Antivirus, Kaspersky Antivirus.; Removal of Malware/Spyware/Spybots/AdAware from customer machines.* Installing and Mapping Network Printers and Drivers.* Workstation adds and moves as required.* Completion of Support tickets in HEAT/Solarwinds/Support Logics/Service Center.* Netmeeting/Video Conferencing.* Configuring Wireless Clients.* Treo/Blackberry Smart Phone Support.* VoIP Support.* Available on a 24/7/365 bases as well as travel when necessary.; Liaison between HP and Customer base.* Coordinating Desktop to Data Center.* Coordinating and executing New User adds and existing end user changes.* Blackberry Server Administration.* Provide extensive customer support in two separate locations with both face-to-face and telephone consultation.* New Active Directory Objects and Changes.* Status Updates for Executive Staff.* Perform routine maintenance on all types of computer equipment and printers.

Responsible for End User Desktop Upgrades.* Cleaned Spyware, Spybots and Adaware from workstations.* Assisted in wireless installations.* Perform routine maintenance on all types of computer equipment and printers.

Responsible for Local Area Network (LAN) administration and integrity. Provides support for the standard PC software used throughout the organization. Installs, maintains, troubleshoots and repairs PC hardware, to include workstation and file servers* Provided extensive customer support with both face-to-face and telephone consultation.* Installed and configured 150+ XP workstations; configured local and networked printers.* Trained and assisted users with hands-on troubleshooting of workstation equipment and peripherals.* Performed routine maintenance on all types of computer equipment and printers; knowledgeable in computer software, hardware and procedures.* Responsible for ensuring 24/7/365 support.

Use of abilities and knowledge of Information Systems to provide Information Services to three (3) site locations; sole responsibility for all site issues and projects, as well as the functionality and stability of network and telecommunication's systems.* Administer Local Area Networks at one local and two remote locations, consisting of 200+ NT/2000 workstations, four Novell and two NT servers. * Perform multiple Novell server replacements, as part of site infrastructure upgrades. All replacements have been accomplished during the scheduled maintenance window, resulting in no loss of enterprise system uptime to the users.* Instrumental in the planning and implementation of wireless networking components for Woodgrain's Window division. Planned and managed the move of Information Technology resources during office moves at; * Identified staff and equipment reductions/consolidations, resulting in a reduction of the LAN size and elimination of Fax lines, resulting in an immediate savings of $18K yearly.* Assumed the Site Administrator duties for one of Woodgrain's remote sites due to poor customer relations issues, whose eventual perception of Information Services has gone from one of having no confidence in our abilities, to viewing our department as a vital part of their daily operation.

Provided end-user support for three separate locations in the Des Moines area; served as primary administrator for Single Sign-on access, as well as, internet mail and user access to enterprise systems.* Managed and executed a multi-site upgrade of 200+ workstations from Windows 3.1 to Windows NT 4. * Provided end-user training, insuring users a smooth transition to the new operating system.* Provided 24/7/365 support.* Provided second level support to the helpdesk.