Technology leader and system administrator for ProMerit, the lending and collateral management system of record for $2.2B in lending commitments with $1.5B in monthly fundings of the mortgage warehouse group of 27 employees. • Subject matter expert for ProMerit functional operations, solution configuration, and daily operations. Gather business requirements, design solutions, perform system configuration, deploy customizations, train users, document specifications and procedures, administer operations and maintain the lending and collateral management system.• Administer wire payments system and responsible for user administration including setting user wire transfer limits up to $25M per transaction / $75M per day.System Development & Implementation• Developed transaction import file templates and data translation sets for customer use for advances, mortgage note collateral transfer and repayments.• Automated/integrated batch loading of wire transactions between ProMerit and the wire payments system.• Designed/developed custom reporting and ad-hoc SQL scripts for customers and regulatory compliance.• Developed/delivered customer and staff training on new processes (in-person, webex, screencast videos, written procedures).• Developed test cases, tested software, and managed test results and issue resolution for upgrade using HP ALM software.Program Leadership• Operations lead for major version upgrade of ProMerit. Liaised between executive project management, business line, IT, system vendor, customers and operations staff.• Coordinated analysis, response and resolution of system and production/service issues. • Monitored/reported on 3 upgrade projects for other commercial lending departments and issues at corporate review sessions for U.S. operations.• Managed a department re-engineering project.

System Development & Implementation• Developed SQL scripts for system data extracts for import into corporate MIS data warehouses.• Developed data file specifications for the electronic submission of customer funding requests.• Implemented the electronic file transmission of funding requests to the lending system for high-volume mortgage banker customers. Designed and tested customized file formats transferring funding information into company formats.

Member of a 25-person team working directly with clients and processing transactions on mortgage warehouse lines of credit for a community bank. Achievements• Daily processing in excess of 500 advance requests on lines of credit. • Resolved issues, investigated transaction processing, and created system reports in response to client requests.• Performed daily reconciliations between the wire payments system and ProMerit

Provided software solutions and business and computer hardware support for a municipal bond broker/dealer securities firm of 30.Achievements• Designed, developed, and deployed an automated municipal bond pricing and comparison solution programmed in Excel VBA that resulted in a competitive advantage for the firm.• Procured, installed, configured, maintained and updated all network, computing and telephone resources.• Transitioned firm IT infrastructure from stand-alone PCs to two workgroup LANs and then to a heterogeneous TCP/IP network with internet access, email server and firewall configuration.