Douglas Brown Email and Phone Number
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“𝐓𝐡𝐞 𝐩𝐞𝐬𝐬𝐢𝐦𝐢𝐬𝐭 𝐬𝐞𝐞𝐬 𝐝𝐢𝐟𝐟𝐢𝐜𝐮𝐥𝐭𝐲 𝐢𝐧 𝐞𝐯𝐞𝐫𝐲 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲. 𝐓𝐡𝐞 𝐨𝐩𝐭𝐢𝐦𝐢𝐬𝐭 𝐬𝐞𝐞𝐬 𝐭𝐡𝐞 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐢𝐧 𝐞𝐯𝐞𝐫𝐲 𝐝𝐢𝐟𝐟𝐢𝐜𝐮𝐥𝐭𝐲.”Betram Carr, 1919I am a strategic and results-driven business leader with extensive experience and specialization in engineering and services management. I successfully build and motivate world-class engineering and services organizations, manage cross-functional relationships with customers and third-party service providers. I develop these partnerships and teams by being an effective listener and continuous learner. I focus on developing and implementing strategies for effective operations, and oversee programs throughout the life-cycle to completion on time, within budget and to specification. I am known for developing and implementing innovative and cost-effective solutions working collaboratively with regional teams. I have extensive experience in developing and directing an end-to-end global sustainment and reverse logistics strategy and implementations for consumer, commercial and defense markets.I'm a strong believer in work-life balance so when away from work opportunities I enjoy the great outdoors through hiking and climbing as well as capturing it through my photography.AREAS OF EXPERTISE: ✔ Managing engineering and services requirements for profitability✔ Creating effective service and warranty solutions✔ Aligning engineering and services delivery to customer expectations✔ Building world-class, cross-functional teams✔ Excellent Communication Skills✔ Leading engineering and services management strategic initiatives✔ Design Integration✔ Logistics, Training and Technical Services Support✔ Infrastructure AdministrationSome Examples of My Contributions:• Effectively build strong cross-functional teams which collaboratively address emerging strategic challenges such as developing modular product and services which can be configured to provide unique customer solutions while enabling effective low cost factory and service delivery for the company.• Develop emerging future leaders by working to mentor and position them for growth as demonstrated by placing three direct reports into the company Leadership Development Program in the last five • Stood up the first Sustainment Engineering and Technical Services team that supports a first in class electromagnetic launch and recovery system in preparation of the Ford Class Carriers enters the Sustainment life-cycle. The team achieved 100% completion of all CDRL deliveries.
Curtiss-Wright Corporation
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Senior Director, Systems EngineeringCurtiss-Wright Corporation Sep 2022 - PresentDavidson, North Carolina, UsLead a team that will develop the systems and solutions that allow Curtiss-Wright's PacStar customers to communicate, stay informed and rapidly respond to today's and tomorrow's challenges in tactical and vehicle mounted communications, computing, storage, security, AI/ML and more.
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Director Of EngineeringGeneral Atomics Aug 2016 - May 2022San Diego, Ca, UsDirect an 80-person sustainment organization responsible for maintaining various product families with baselined design. Manage teams responsible for engineering change management, technical manuals and customer training. • Directed engineering team responsible to sustain and innovate baseline RMS, Gulftronic and Electromagnetic Advanced Launch and Recovery systems fielded by General Atomics. • Directed engineering sustainment team responsible for evaluating and resolving over 500 quality notifications a year ensuring GA production and suppliers typically receive disposition in under 2 weeks. • Directed stand-up of EMS’ first sustainment engineering team includes a component engineering team responsible for centralizing COTS part creation to streamline the process. • Established an obsolescence review process for new proposals which reduced unplanned NRE by 70%. • Directed technical team which achieved 100% on-time delivery of 31 IETM and 6 Customer Training CDRLS with Contractor Performance Assessment Ratings of Acceptable over the last 5 years. -
Director Of EngineeringGeneral Atomics Oct 2012 - Aug 2016San Diego, Ca, UsDirected a 50-person engineering design and development organizations responsible for the RMS, Gulftronic, Capacitor, 8MW high speed motors, Fault Tolerant LiON Battery systems, Railgun, Projectile and Concept Technology Development products. • Served from 2012 to 2015 on the EMS Directors Council which was responsible for transitioning Senior Leadership vision and strategy into strategic initiatives and implementation projects within the company.• Directed team which developed General Atomic’s next generation radiation monitoring system installed in Vogtle Nuclear Plants and leveraged in new plant retrofits and life-cycle extensions.• Directed design, enhancement and sustainment of the Gulftronic Standard Configurable System which is the world’s most technological oil separation system and produced over $30M in revenue to date.
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Director Of EngineeringGeneral Atomics Dec 2011 - Oct 2012San Diego, Ca, UsDirected a 35-person engineering and configuration management organization for the Radiation Monitoring, Gulftronic, High Power Density Capacitor and TAP product lines.
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Reverse Logistics Service Engineering DirectorHp Feb 2010 - Dec 2011Palo Alto, Ca, UsDesigner and manufacturer of HP/Palm webOS TouchPad and smartphone productsLed global reverse logistics engineering and service account teams responsible for field engineering and carrier management of webOS warranty support. Directed strategic initiatives to define global service offerings and delivery channels for webOS tablet products in all domestic and international markets served by the company. • Directed service engineering and account management teams that reduced warranty cost as a percent of revenue by 6 percentage points and reached a historic low of 0.6% last quarter.• Developed and implemented the NA, EMEA and APJ Global Service Warranty Offerings for the TouchPad product line that enabled a successful simultaneous service launch in these regions.• Managed service engineering team responsible for smartphone and TouchPad serviceability and reliability that resulted in on-time delivery of technical training, tools and fixtures at launch.• Developed an innovative repair and return service model for the TouchPad that delivered world-class consumer support while eliminating expensive cosmetic refurbishment and swap stock.• Established a new remanufacturing process for retail product returns that leveraged the warranty repair system and increased the profitability of reselling products. -
Service Interface ManagementKyocera Communications, Inc. Apr 2009 - Feb 2010San Diego, California, UsAs part of an acquisition the company and position names changed but responsibility was the same as time with Kyocera Wireless. Led the Interface Management team responsible for interfacing with Carrier Reverse Logistics teams to assure alignment of service delivery on Kyocera Warranty programs. Also responsible for authorized service center and call center relationship management for oursourced service delivery in support of Kyocera and Sanyo branded mobile handsets. -
Director, Service ManagementKyocera Communications, Inc. Nov 2005 - Mar 2009San Diego, California, UsDesigner and manufacturer of CDMA mobile phone productsDirected up to a 100-person global reverse logistics organization responsible for the development and implementation of field engineering support, call center management, business systems and contracts management, spare-parts sales and support, regional service center management and customer post-sale support solutions. Led strategic initiatives to identify and develop cost-effective, high-quality service center, call center and post-sales support 3PSPs in all international markets served by the company. • Managed $20M international service operations P&L that yielded up to a 15% PBT.• Directed service parts planning and sales organization responsible for achieving monthly sales margin objectives and reducing service inventory levels over 90% through aggressive parts planning and inventory.•Directed new product introduction team responsible for handset serviceability and reliability resulting in on-time delivery of all manuals, call center and service center technical training, tools and fixtures.• Implemented a “dead-on-arrival” recovery program that allowed refurbishment and recovery of handsets for use as field replacement units (FRU) and reduced factory-built FRU volume by 50%.• Achieved $3M cost savings by relocating and centralizing call center services to the Philippines.• Directed account management organization responsible for carrier and 3PSP partners relationships and for delivery of efficient and effective service delivery in North America, Latin America and India.
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Director, EngineeringKyocera Communications, Inc. Aug 2004 - Nov 2005San Diego, California, UsDesigner and manufacturer of CDMA mobile phone productsDirected a 60-person, cross-functional engineering department responsible for the development and validation of 10 wireless handset families introduced in 2005. Led strategic initiatives to identify and develop outsourced design partners for mechanical and CAD projects in China to improve the efficiency and cost effectiveness of global product development efforts. • Instituted strategic partnerships with outside design firms resulting in significant development cost and headcount reductions and increased the ability to expand the number of products in the portfolio.• Standardized the development validation test strategy which created consistent product standards internally and with outside design organizations resulting in high quality handset products.
Douglas Brown Education Details
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Arizona State UniversityMba -
Arizona State UniversityMechanical Engineering
Frequently Asked Questions about Douglas Brown
What company does Douglas Brown work for?
Douglas Brown works for Curtiss-Wright Corporation
What is Douglas Brown's role at the current company?
Douglas Brown's current role is Senior Director of Systems Engineering ✯ Results Driven Engineering Executive.
What is Douglas Brown's email address?
Douglas Brown's email address is douglas.brown@ga.com
What is Douglas Brown's direct phone number?
Douglas Brown's direct phone number is (858) 455*****
What schools did Douglas Brown attend?
Douglas Brown attended Arizona State University, Arizona State University.
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