Douglas Brown Email & Phone Number

Davidson, North Carolina, US

Lead a team that will develop the systems and solutions that allow Curtiss-Wright's PacStar customers to communicate, stay informed and rapidly respond to today's and tomorrow's challenges in tactical and vehicle mounted communications, computing, storage, security, AI/ML and more.

San Diego, CA, US

• Direct an 80-person sustainment organization responsible for maintaining various product families with baselined design. Manage teams responsible for engineering change management, technical manuals and customer.
• Directed engineering team responsible to sustain and innovate baseline RMS, Gulftronic and Electromagnetic Advanced Launch and Recovery systems fielded by General Atomics.
• Directed engineering sustainment team responsible for evaluating and resolving over 500 quality notifications a year ensuring GA production and suppliers typically receive disposition in under 2 weeks.
• Directed stand-up of EMS’ first sustainment engineering team includes a component engineering team responsible for centralizing COTS part creation to streamline the process.
• Established an obsolescence review process for new proposals which reduced unplanned NRE by 70%.
• Directed technical team which achieved 100% on-time delivery of 31 IETM and 6 Customer Training CDRLS with Contractor Performance Assessment Ratings of Acceptable over the last 5 years.

San Diego, CA, US

• Directed a 50-person engineering design and development organizations responsible for the RMS, Gulftronic, Capacitor, 8MW high speed motors, Fault Tolerant LiON Battery systems, Railgun, Projectile and Concept.
• Served from 2012 to 2015 on the EMS Directors Council which was responsible for transitioning Senior Leadership vision and strategy into strategic initiatives and implementation projects within the company.
• Directed team which developed General Atomic’s next generation radiation monitoring system installed in Vogtle Nuclear Plants and leveraged in new plant retrofits and life-cycle extensions.
• Directed design, enhancement and sustainment of the Gulftronic Standard Configurable System which is the world’s most technological oil separation system and produced over $30M in revenue to date.

San Diego, CA, US

Directed a 35-person engineering and configuration management organization for the Radiation Monitoring, Gulftronic, High Power Density Capacitor and TAP product lines.

Palo Alto, CA, US

• Designer and manufacturer of HP/Palm webOS TouchPad and smartphone productsLed global reverse logistics engineering and service account teams responsible for field engineering and carrier management of webOS warranty.
• Directed service engineering and account management teams that reduced warranty cost as a percent of revenue by 6 percentage points and reached a historic low of 0.6% last quarter.
• Developed and implemented the NA, EMEA and APJ Global Service Warranty Offerings for the TouchPad product line that enabled a successful simultaneous service launch in these regions.
• Managed service engineering team responsible for smartphone and TouchPad serviceability and reliability that resulted in on-time delivery of technical training, tools and fixtures at launch.
• Developed an innovative repair and return service model for the TouchPad that delivered world-class consumer support while eliminating expensive cosmetic refurbishment and swap stock.
• Established a new remanufacturing process for retail product returns that leveraged the warranty repair system and increased the profitability of reselling products.

San Diego, California, US

As part of an acquisition the company and position names changed but responsibility was the same as time with Kyocera Wireless. Led the Interface Management team responsible for interfacing with Carrier Reverse Logistics teams to assure alignment of service delivery on Kyocera Warranty programs. Also responsible for authorized service center and call.

San Diego, California, US

• Designer and manufacturer of CDMA mobile phone productsDirected up to a 100-person global reverse logistics organization responsible for the development and implementation of field engineering support, call center.
• Managed $20M international service operations P&L that yielded up to a 15% PBT.
• Directed service parts planning and sales organization responsible for achieving monthly sales margin objectives and reducing service inventory levels over 90% through aggressive parts planning and inventory.
• Directed new product introduction team responsible for handset serviceability and reliability resulting in on-time delivery of all manuals, call center and service center technical training, tools and fixtures.
• Implemented a “dead-on-arrival” recovery program that allowed refurbishment and recovery of handsets for use as field replacement units (FRU) and reduced factory-built FRU volume by 50%.
• Achieved $3M cost savings by relocating and centralizing call center services to the Philippines.

San Diego, California, US

• Designer and manufacturer of CDMA mobile phone productsDirected a 60-person, cross-functional engineering department responsible for the development and validation of 10 wireless handset families introduced in 2005..
• Instituted strategic partnerships with outside design firms resulting in significant development cost and headcount reductions and increased the ability to expand the number of products in the portfolio.
• Standardized the development validation test strategy which created consistent product standards internally and with outside design organizations resulting in high quality handset products.

Mba

Bsme, Mechanical Engineering