• Managed client, vendor and contractor technical resources to redesign, develop, test and implement multiple IVR applications onto a Cisco CVP environment.• Worked with the Security teams to present and obtain approval of designs, define masking criteria, migration strategies, etc.• Worked with the Testing team to develop test scenarios, review testing results and redesign applications, as required.• Worked with end clients to define requirements and assist with UAT… Show more • Managed client, vendor and contractor technical resources to redesign, develop, test and implement multiple IVR applications onto a Cisco CVP environment.• Worked with the Security teams to present and obtain approval of designs, define masking criteria, migration strategies, etc.• Worked with the Testing team to develop test scenarios, review testing results and redesign applications, as required.• Worked with end clients to define requirements and assist with UAT efforts.• Worked with clients, vendors and technical groups to perform troubleshooting and redesign efforts to accommodate requirement changes, technical issues, interface discrepancies, etc.• Provided subject matter expertise and guidance to engineering groups, operations personnel, project steering committees, and senior management Show less

Manager in the Technology Consulting, Cisco Contact Center group. Managed multiple projects to install new equipment, build new data centers, upgrade software and add functionality to contact center technologies, IVRs, voicemail systems and data networks.

• Managed client, vendor and contractor resources to migrate twenty contact centers, in nine locations, with different technologies onto a Cisco UCCE environment.• Managed teams responsible for the migration of a major data center with 1200 stations and various analog devices onto a Cisco UCM platform with Unity voicemail.• Provided subject matter expertise and guidance to engineering groups, operations personnel, project steering committees, and senior management.