Douglas "Stuart" Platt Email & Phone Number

Bryan/College Station, Texas Area

• SummaryPlan, direct, or coordinate the service operations of the company. Duties and responsibilities include formulating policies, managing service team, planning the use of materials, create and conduct.
• Interact with Executives to review performance data to measure productivity and goal achievement and to determine areas in need of program improvement.
• Plan, organize, implement, and document Servicing processes required by the QMS.
• Effectively manage technicians, preparing work schedules, assigning specific duties, and performing training.
• Establish and implement servicing policies, goals, objectives, and procedures, conferring with Executives, Contractors, and staff as necessary.
• Ensure a high level of internal and external customer service.

Dallas/Fort Worth Area

As a QA engineer for the Active Network, I worked in tandem with the development team to ensure we delivered quality software to our customers in the Faith-based market. Duties included but were not limited to: - writing manual (Testlink) and automation (C#, Selenium, Microsoft Visual Studio, Microsoft SQL Server) test cases- executing test cases (Galio.

Instructor for the Education and Consulting team supporting the training and education of both employees and customers for the Active Network – Faith product line (Fellowship One, ServiceU and Connection Power). My duties included but were not limited to leading training sessions both online and in person for students with various technological.

Team lead of the Customer support team for Fellowship one. Responsible to lead a team that supported over a thousand customers via electronic and telephone communication. My duties included employee scheduling, quality assurance of support tickets, troubleshooting issues both internal and external and training of both customers as well as Support Agents in.