Sr. Manager, Operations Business Systems
CurrentLed a 13-member technical team in evaluating business needs and developing tools and systems to optimize business operations, including the corporate portal, Levarti Max for Airports, AirWatch (Mobile Application Management), Q-Pulse (Safety Incident Management), MIR3 (Emergency Response Management), and Cockpit Access.Key Accomplishments:• Forged relationships with up to 12 vendors, including Microsoft, Apple, and Levarti, developing strategic roadmaps for technological solutions to enhance safety, ROI, and efficiency• Championed the transition from infrared to camera bag tag scanning, achieving a 67% reduction in cost per device and a 120-133% reduction in breakage while enhancing scanning speeds and accuracy• Spearheaded the Mobile Device Management system exclusively utilized by the Pilot Electronic Flight Bag initiative, demonstrating proactive ownership and leadership• Deployed MS Power Platform in a hybrid environment, creating a robust portfolio of Power Apps that enhanced efficiency, replaced third-party tools, and boosted productivity by 70% via paperless processes• Liaised with Engineering and Technical Operations to analyze data to improve aircraft efficiency and lower fuel costs; adopted automated ACARS messages to fine-tune FMS values, maximizing fuel efficiency• Devised a roadmap to extend mobile device usage across Inflight, Airports, Tech Ops, and OCC, markedly improving guest experience, minimizing delays, and boosting revenue via ancillary sales