Doug Warner Email & Phone Number

Delaware, OH, US

US

• Led Salesforce CRM and Compensation & Commissions (SAP) project portfolios with combined budgets of over $8M. 10-15 projects in-flight across the two portfolios at any given time involving 15 to 30 IT resources from.
• Directed the Salesforce Data Intelligence program to ingest third party data into Salesforce. Three phases of the Data Intelligence program were delivered in 2021 with 2 additional phases delivered in 2022 as part of.
• Completed the testing and implementation of Salesforce for Nationwide Financial. This $12M multi-year, multi-implementation project upgraded over 1800 users to Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• De-commissioned legacy CRM application - Project work included 33 agile development lines working on 42 applications concurrently, in addition to 2 Salesforce agile lines and Salesforce configuration team.
• Led development, testing, and implementation of Annuity Pending enhancement to the SSC application. This $2.5 M Project led to a 46% reduction in call volume and a 10% reduction in call duration for the Annuity.
• Led $5M+, 1-1/2 year project to redesign the www.nationwide.com website. Project added responsive capabilities and enhanced use of content management systems. Work included over 25 Business, User Experience, and.

Columbus, Ohio, US

Project Manager at Nationwide

Chesterland, Ohio, US

• Management of delivery of consulting services to clients.
• Work directly with Corporate Quality Team to lead continuous process improvement efforts resulting in significant improvement in processing requirements.
• Developed and improved relationships with clients, teaming partners, and consultants.
• Serve as the first point of interaction with customer staffing organizations and greatly improved responsiveness to customer requirements.
• Work daily with recruiting staff to ensure candidates were properly screened and that only the best qualified are presented to customers. Serve as final qualifier by personally reviewing and/or conducting final.
• Perform consultant and contract cost analysis and management, negotiate compensation, execute contingent hire agreements, and set final bill rates presented to customers with resume submissions.

• Managed all aspects of multiple projects as a Program and Project Manager in the PMO
• Managed IT and Business portions of program to convert acquired steel plants from legacy ERP systems to the company standard Oracle Enterprise Business Suite ERP application. Two plant conversions were completed on.
• Led program to migrate all EDI mapping and processing to an external service provider.
• Implemented Oracle iStore electronic Commerce application for Worthington Steel under budget even with a major shift from waterfall development to an Agile approach in the middle of the project.
• Completed a project to convert two recently acquired cylinders plants from the legacy SAP environment to the company standard JDEdwards / OneWorld ERP application. This project includes both the IT infrastructure and.

Chesterland, Ohio, US

• Led development of Procure to Pay standardized processes for DoD-wide Contract and Vendor Payments administered for Army, Navy, Air Force and other services by DFAS.
• Worked with a team of consultants to analyze implementation plans and develop human capital transition plans for DFAS to support the Army, Navy, Air Force, DLA, and other Defense Departments efforts to implement six.
• Team completed future state standardized processes and supporting documentation for Order to Cash, Budget to Report, Acquire to Retire, and Hire to Retire.
• Process development has defined multiple cost-saving and efficiency generating opportunities while identifying process choke points and risk areas. Team has started utilizing these process flows to document problem.

Columbus, Ohio, US

• Managed teams of associates, staff augmentation consultants, and project consultants supporting of multiple applications including inbound and outbound International Purchase Order Management, full spectrum financials.
• Managed annual budget (support and project) of over $2.25 million.
• Project Manager for large-scale projects including SAP integration and EDI application consolidation and migration.
• Supported international and domestic user base of over 1100 located in 17 countries, over 400 vendors, over 50 other trading partners, four internal retail brands, and over 12 third-party retail customers.
• Consolidated multiple EDI and E-Commerce support teams into single team.
• Increased efficiency of team while providing career advancement opportunities for qualified associates.

Detroit, MI, US

• Facilitated requirements sessions with operations, development, and systems analysts to finalize requirements and document operational processes,
• Coordinated status reporting across multiple work streams.
• Led Technical and Project Management sales support for $1M/Year State Project Management contract.
• Acted as the primary author of technical approach, functional approach, process and methodology, costing sections of proposal.
• Designed methodology for Internet Security Assessment for Ohio EPA.
• Managed team of three technical analysts in execution of four week assessment.

New York, NY, US

• Led analysis and development teams designing, integrating, and building an Object-Oriented, multi-site Mortgage Collections and Default Loan Servicing application developed in Java, Forte, and Oracle.
• Managed team of eight business analysts and nine developers made up of in-house staff and consultants from multiple vendors.
• Created team organizational structure and staffing requirements to support new application suite.
• Coordinated requirement analysis, design, and development activities between primary vendor and Chase Team.
• Help responsibilities including customer and vendor relationship management, budget and P&L management, performance evaluations, hiring and related staffing decisions, resource allocation and utilization management and.

US

• Managed the development, testing, and implementation teams for the second release of a 2000+ user Document and Workflow Management system to manage contract and payment related documents.
• Integrated two commercially available products that were tailored to meet customer requirements.
• Managed teams including 25 Business Analysts and Developers in multiple states.
• Application was deployed in two versions (Contract Pay and Vendor Pay) across four customer sites in three states.
• Managed business unit activities in a corporation-wide effort to consolidate the technical job code families.
• Tailored the corporate job descriptions to the requirements of Military Systems while ensuring compliance with Federal government procurement regulations.

Mba, Materials And Logistics Management

Bs, Engineering Arts