Corporate IT management aligned with SLAs and the company's expectations, resource optimization, enhancing user experience, and productivity gains.Responsible for maintaining technical relationships with external partners, budget definitions, standardizations, and consolidations of Cloud environments (AWS, Cloudstack).Expertise in mission-critical environments, business continuity plan solutions, defining new technologies, and implementations enabling better operational control and administration ease.• IT and technical support management in corporate environments.• Information security management.• Implementation of IT management with optimized processes focusing on digital transformation.• Provisioning for new Cloud and IT projects.• Migration of on-premises environments to the cloud, promoting high availability and accessibility.• Development of an Investment Plan (PDI).• Ticket management and SLA handling.• Control and monitoring of on-premises/cloud equipment and services.• IT assessment with proposals for technology usage improvements.• Strategic meetings to design Cloud solutions and IT services.• Updating and monitoring operational results through indicators, identifying opportunities for improvement in administrative processes, documentation, and structuring in accordance with ISO 9001/PROAD.Applied technical knowledge:IT management and technical support for networks using Unifi/Cisco equipment (Switches, routers, and Firewall), Windows Servers 2012 R2, 2019, 2022, SQL-Server 2014/2019, Bitdefender Antivirus management platform, Backup (Veeam), Cloud Backup.Management of AD servers, Wsus, DNS, DHCP, Web, Sql Server, Files, VPN, Terminal Service), UTM Firewall.Management of Cloud and virtualization environments: AWS, Cloudstack, Proxmox, Vmware, Esxi,Management of Superlogica Ahreas system environment, ISO 9001 Audit, and PROAD.

Corporate IT and Cloud management, aligned with SLAs and company expectations, optimizing resources, improving user experience and productivity gains.Expertise in critical operating environment, continuous monitoring, information security management, operational control and support for ease of user experience. IT Management / Infrastructure / Servers / Applications / Cloud Technical Support Management / Cybersecurity  Analyzing and implementing new technologies

Corporate IT management consulting aligned with SLAs and company expectations, resource optimization, enhanced user experience, and productivity gains.IT and security assessment seeking to improve the environment and align with best technology practices and IT governance.Responsible for organizing third-party contracts, outsourcing projects, budget definitions, standardizations, and consolidations of Cloud environments.Expertise in mission-critical environments, business continuity plan solutions, defining new technologies, and implementations enabling better operational control and ease of administration.• IT management and technical support.• Management and reorganization of the support team, contributing to more effective service.• Handling service requests and SLA management.• Control and monitoring of on-premises and cloud platform equipment.• Implementation of IT management with optimized processes focusing on digital transformation.• Migration from on-premises to cloud environments, promoting high availability and accessibility.• Provisioning of new IT projects.• Preparation of IT assessments with proposals for technology usage improvements.• Strategic meetings for designing Cloud solutions and IT services.• Updating and monitoring operational results through indicators to identify opportunities for improvement in administrative processes, documentation, and structure according to ISO 9001.Applied technical knowledge:IT management and technical support for networks using Unifi/Cisco equipment (Switches, routers, and Firewall), Windows Servers 2012 R2, 2019, 2022, SQL-Server 2014/2019, Bitdefender Antivirus management platform, Backup (Veeam), Cloud Backup.Management of AD servers, Wsus, DNS, DHCP, Web, Sql Server, Files, VPN, Terminal Service), UTM Firewall.Management of Cloud and virtualization environments: AWS, Cloudstack, Proxmox, Vmware.Management of the Superlogica Ahreas systems, compliance and quality ISO 9001

Corporate IT and Cloud management, aligned with SLAs and company expectations, optimizing resources, improving user experience and productivity gains.Expertise in critical operating environment, continuous monitoring, information security management, operational control and support for ease of user experience.• IT Management / Infrastructure / Servers / Applications / Cloud• Technical Support Management / cybersecurity • Analyzing and implementing new technologies

Corporate IT infrastructure management, information security, resource optimization, improved user experience and productivity gains.Expertise in the environment with critical operation, continuous monitoring, security management and support for users in the logistical operation environment.• IT Management / Infrastructure / Servers / Applications / Cloud• Technical Support Management / cybersecurity • Analyzing and implementing new technologies

Responsible for managing, providing technical support for server infrastructure, applications, and corporate IT network aligned with SLAs and company expectations.In charge of overseeing the infrastructure of 22 servers and a fleet of 250 user machines, maintaining policies for information preservation, security, and confidentiality.Monitoring operational outcomes using process indicators to enhance operations according to ISO 9001 standards.Applied Knowledge:Supporting networks using Avaya and Cisco equipment (Switches, routers, and Firewall), Windows 2008 R2 servers, SQL-Server, Symantec Antivirus management platform, Backup (ArcServe), Management of Wsus, DNS, Wins, DHCP servers, AD, Terminal Service, Microsoft Exchange mail server, Web Servers, Firewall.