Doug Thorne Email & Phone Number

Las Vegas, Nevada, United States

Fabtech is a sheet metal fabrication organization building slot machines for the gaming industry.Work with end users to identify and deliver required service levels.Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, telephones, tablets, networked peripheral devices, and networking hardware products.Assist in preparing, maintaining, and following procedures for monitoring PC performance.Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users.Accurately document instances of hardware failure, repair, installation, and removal.Monitor and test PC performance and provide PC performance statistics and reports.Coordinate with external vendors and contractors to facilitate smooth project execution.

Las Vegas, Nevada, United States

Carparts.com is an eCommerce platform for auto care.Managed day-to-day IT operations in a warehouse environment using the JIRA Service Management Ticketing System. Supported computers, printers, and network equipment.Oversee and lead data and fiber cabling for four warehouses installing 50+ wireless access points in each using Motorola, Aruba, and Ruckus AP’s and wireless controllers.Engaged with the network team to install redundant internet connections with failover from one ISP to another for 99.99% network uptime.Installed switches (Force One and Cisco), firewalls (Cisco), UPS’s, along with power distribution units (APC) in MDF \ IDF locations and engaged with the network team to configure. Racked HP servers and managed the installation of redundant power for a data center cooling system.Engaged with contractors to install redundant power for switches, and UPS devices.Oversee and lead office data cabling to install PCs, print devices, VOIP phones, ADP time clocks, and Verkada security camera systems along with card readers and mag locks to limit building entry. Used Visio to design building maps for data cabling for all warehouses indicating device placements and cable routes.Collaborated with HR to define on-boarding and off-boarding policies and processes as well as SOX compliance. Received and processed requests for account provisioning, modification, and de-provisioning.Using MS Excel, Google Sheets, and MS Teams, coordinated with IT teams across six distribution centers to upgrade RF scanner equipment, replacing Windows CE devices with Android devices.Engaged with all IT teams to implement the Körber One Warehouse Management System across the enterprise.Integrated HighJump WMS into the LaSalle Illinois distribution center (previously JC Whitney). Procured end-user equipment for 150+ users, trained the local IT team in configuration and support for end users, and engineered a wireless network infrastructure throughout the warehouse.

Provide Post Conference Product fulfillment and support using Excel, COSS, COLA, and Sharepoint. Redesign and streamline Ancillary processes to ensure timely and cost effective delivery of products and services that support business objectives. Assist IT Department with hardware and network security issues using Cisco Security Management.

Help Desk Level II consultant that actively supported 1800+ internal customers across 24 locationsExperience with AS400, JD Edwards and Rumba providing daily, weekly, and monthly reports, analog and digital interface administration, asset receiving and distribution control.Oversee and report associate workloads using Remedy, Computer Associates, and Aplix. Implementation and support of KRONOS.Played key role in creating documentation and technical guides for associates and end users. Coordinated work of multiple teams configuring PC Tablet deployment of WIN/DISPATCH and Mobile Pen Applications.Facilitated User Acceptance Testing (UAT), ensuring that all errors were tracked and reported to development and management teams during migration to the Canon Image Runner series of Multifunction Print Devices.