Douglas Chew Email & Phone Number

Kuala Lumpur, MY

London, GB

London, GB

Singapore, Singapore, SG

Melbourne, Victoria, AU

• iCandy Interactive Ltd. (ASX:ICI) is an award-winning, publicly traded video games company listed on the Australian Securities Exchange since 2016. With headquarters in Melbourne, Australia, and offices across South.
• Corporate communications
• Media engagement
• Influencer engagement
• Events management
• Localised community management

• In my previous role at Sugarbook, I spent most of my time leading the operations of new key verticals that had recently launched on the platform – live streaming and private calls. Understanding that dating has evolved.
• Leading and managing a lean PR & Operations team, setting workflows, priorities and structures to improve team cohesion, output, and efficacy, as well as overseeing a wider network of agents and live streamers for.
• Working closely with CEO & Marketing Manager to refine the brand’s narrative, including for its launch in Japan.
• Developing and establishing SOPs, operational flows and focus areas for our day-to-day operations of live streaming and private calls on the platform.
• Close monitoring and managing of vertical P&L, revenue growth and actively involved in squeeze projects to increase profit margins from live streaming and private calls through refining pre-existing policies alongside.
• Managing the recruitment and growth of daily active streamers and daily active callers on the platform.

Singapore, Singapore, SG

• At Bigo, I was the PR, Brands and Partnerships lead for Malaysia as a key market and secondary markets, Singapore and Brunei. My work was primarily focused on driving user growth for Bigo Live, raising the amount of.
• Developed 2021 yearly, quarterly and monthly marketing plans and strategies, leading cross-functional collaboration for projects and campaigns that lead to growth in user downloads and daily active users.
• Established relationships with key external stakeholders and partners including, but not limited to, MCNs, MNCs, NGOs, the media, record labels, influencers, startups, SMEs and PR agencies for collaboration and live.
• Spearheaded the PR function for Bigo Live MY, leading Bigo’s PR agency in conceptualizing stories and ensuring alignment of key messages & efforts with regional and global communications plans and strategies.
• Reduced marketing operations costs by more than 50% for projects by incorporating revenue generation streams and through symbiotic partnership models.
• Lead community-driven content campaigns to connect Bigo Live content creators, users and the media.

New York, NY, US

• Clients: HP, Unilever, Maybank, FashionValet, Rentokil, MudahDuring my time at Edelman Malaysia, I was the sole executive for some of the largest key accounts held by the Malaysian practice. I was also entrusted with.
• Leading, managing, and implementing no less than 15 mid to large scale projects within 12 months.
• Developing a range of content to meet clients’ PR objectives including, but not limited to copywriting content and direction (influencer, owned, social, script, captions), videos, pitches, media story angles, press.
• Strong media relations - developing and executing pitches, securing media interviews as well as attendance for client events.
• Garnering earned coverage across the board for all clients.
• Developing strong media contacts with tech, lifestyle and business media - Tier 1, Tier 2, Tier 3.

San Francisco, California, US

• Clients: Airbnb, Turner Broadcasting, IKEA, Lazada, CENDANA, Unilever, Legoland MalaysiaDuties:
• Responsible for daily, weekly, and monthly media monitoring in the form of media coverage reports and wrap-up reports.
• Developing a range of content to meet clients’ PR objectives including, but not limited to, media story angles, press releases and article frameworks.
• Hands-on media relations by developing and executing pitches, securing media interviews, as well as press attendance and coverage of events, campaigns and press releases for clients.
• Identifying and liaising with the relevant media channels and publications, as well as KOL and influencers for engagement purposes in line with PR and communication strategies/campaigns for clients.
• Supporting and implementing PR and communication strategies and projects planned and delivered KPIs above target for clients.

Paris, FR

Paris, FR

• Main location: Starhill Kuala Lumpur
• Achieved and exceeded monthly KPIs in terms of sales and client development (>RM500k/month).
• Assisted with the development of close relationships with very important clients (VICs) of the store with the VIC team leader.
• Assisted with daily store administration tasks including, but not limited to, accepting stock shipments, preparing the store for opening and ensuring that closing is conducted according to standards for smooth business.
• Managed the textile category in-store where stock maintenance, training, and communication of information that is related to the category, such as launch of new styles, key materials, fabrics, cuts, colours and.
• Provided support to the store’s part-time employees through training and mentorship.

Paris, FR

• Main location: St. Collins LaneMy time at The Kooples as Assistant Store Manager was exciting, given that the French label was very new to the Australian market and particularly at the discovery stage for the.
• Achieving a sales target of at least AUD$80k per month.
• Guiding store team members to achieving their personal sales targets.
• Developing a significant Chinese clientele for the store and maintained a strong CRM database for continued relationship building to sustain business growth.
• Implementing a more structured sales ceremony in-store that is aligned with the Chinese shopper.Key achievements:i) Growing Chinese clientele by 200%.

San Lazzaro Di Savena, Bologna, IT

• Main locations: Emporium Flagship, St. Collins Lane, South Wharf DFO, Essendon DFOMy role at Furla was strictly based on a dynamic and self-motivated attitude, with a strong desire to achieve daily, weekly and monthly.
• Storytelling, born through articulate product knowledge, where an understanding of key fabrics, materials, colours and fit is vital in acquiring sales.
• Weekly and monthly involvements with assisting in visual merchandising.
• Provision of excellent and engaging client service to ensure a welcoming and accommodating store environment.
• Immaculate and impeccable presentation and grooming to uphold brand image and reputation.
• Maintaining internal peer and external client relationships to ensure smooth operation, and a significant contribution to our customer database for business growth.Key achievements:i) During my time at Furla, I.

• Main locations: Chapel Street, Melbourne Central & Myer MelbourneMy first role in fashion retail with one of the most prominent men's fashion retailers in Australia, Arthur Galan AG. I was humbled to be a part of a.
• Sales.
• Customising client service provisions for customers.
• Managing the cash register and EFTPOS, without mistake.
• Assisting with improvements to store displays.
• Taking measurements for customers for clothing alteration purposes.

Taman Tun Dr Ismail, Kuala Lumpur, MY

Production Intern for DotDotDot, a new production team that created the radio and podcast series called "Hear & Now in Malaysia" for BFM. BFM is Malaysia's only independent radio station, focused on business news and current affairs.Hear & Now in Malaysia was based on the then Economic Transformation Programme, an initiative by the Malaysian government to.

• My entry into the labour force was as Sales Coordinator at Hotel Armada Petaling Jaya, a humble 4-star and one of the oldest establishments in the district of Petaling Jaya, Malaysia.I was in charge of making sure that.
• Management of the hotel’s loyalty club:i) First point of contact for corporate secretaries for matters pertaining to club membershipii) Customer service and relationship management
• Coordinated events for corporate clients:i) Liaising with internal and external stakeholders for functions to ensure that all information is communicated between the different departments and clientsii) First point of.
• General administrative duties:i) Attend walk-ins, calls and emails from customers to provide requested information about the hotelii) Create, update and revise records, invoices and filesiii) Email blasting customers.

Bachelor Of Arts (B.A.), Double Major - Media & Communications, Politics & International Studies

Cambridge A-Levels, Physics, Chemistry, Mathematics, Economics