Douglas Tozi Oliveira Email & Phone Number

State Of Espírito Santo, Brazil

Espírito Santo, Brasil

São Paulo, Brasil

English:Working on the governance front, within the cyber defense division of the company VIVO-SP. Roles of: • Project/process management for cyber defense. • Phase orchestration in the SOX - Sarbanes-Oxley process. Ensure that SOX information input is within reliability/integrity and time parameters.

Cariacica, Espírito Santo, Brasil

Management of teams with more than 20 employees, management of operational and strategic indicators, ensuring that the operation is within the agreed service level and within the business service expectations. Creation of policies, management of contracts and suppliers/partners. Structuring and maturing processes in internal areas and partner areas of the business. Creating a knowledge base culture. Reporting directly to the IT directorate and Presidency.• Implementation of the CSC (Shared Service Centers) and control through indicators and transparency for the entire organization. • Agile and Scrum methodology for communicating and receiving results as a form of interaction with a partner software factory. • Approval and validation test before entry into production with tests in the business vision in agile methodology. • Implementation of the first-level and second-level service center. • Implementation and improvement of the access management and equipment configuration system for new employees, as well as implementing the yard update for veteran employees. • Creation of KPIs and operational and performance indicators governance. • Gamification tests. • Representation of the Operation and Expansion Support area for events that occur inside and outside the organization, reaching and interacting with all branches across the country. (40 stores and 10 distributors of the group).• Collaboration in the M&A process.• Structuring a business area.• CSC (Shared Service Centers) in a total of 20 areas. • Workflow, business process automation. • Creation of methodology, policies. • Organization of the organization chart with training and training of leaders. • Construction of the job and salary plan for the area as a replicating case for the company. • Operationalization of office 365. • Campaigns to integrate culture and consumption throughout the organization.

Vitória E Região, Brasil

Coordination of the NOC with experience in multidisciplinary Network teams, Wintel (Operating systems), Managed systems (solution team applied to Hardware and network, embedded) and Service Center with first-level support. Totaling the volume of 50 employees. Also uniting outsourcing clients, who have allocated resources and are coordinated in my management. With recurring visits previously scheduled for each client listed in the NOC portfolio. Focus on market practices and frameworks such as ISO/IEC 27001. Orchestration in supporting NOC ISH customers, such as: large logistics distributor in the Uberlândia region – MG (+ 500 users), Large national Education body – BSB and Mt and RS and SE and RJ, Large vehicle manufacturer – SP (1000+ users), Federal ministries and federal agencies - BSB, Health insurance brokerage – RJ (500+ users), Financial – RJ (500+ users), Large car rental company in the BH – MG region (with + than 1000 users), Large auto parts distributor – ES and SP (+ than 500 users). Approval management for refunds and travel release. Hiring services and managing suppliers, including orchestration of IT inventory management. Reporting directly to Management and Board. Challenges/cases: • RFP for replacement and choice of new ITSM tool (previously Manage engine for the current Service Now). • Bring a vision of mature processes to an environment focused on reactive incident resolution. Redesign of managed systems processes (solution team applied to hardware and network). • Review of SLA’s and service catalogue.

Vitória E Região, Brasil

• Management of operational routine and vacation schedule. • Management of a team with 12 employees on multiple fronts. • Create and maintain a standard of operating procedures. • Ensure that KPIs, SLAs and operational processes are being followed. • Maintain the Service Level Agreement structure. • Provide procedural and best practice guidance to the team. • Plan services by mobilizing the necessary resources. • Identify customer needs. • Manage conflicts. • Logistics management and resource allocation for on-site service. • Evaluate team performance. • Establish execution priorities. • Analyze and correct deviations from contractual agreements and execution. • Conduct technical interviews for new hires. • Active participation in the implementation of procedures and management of third-level operations.

Vitória E Região, Brasil

• Management of three contracts in the public and private sectors. • Management of a team with 11 employees on multiple fronts. • Create and maintain a standard of operating procedures. • Ensure that KPIs, SLAs and operational processes are being followed. • Maintain the Service Level Agreement structure. • Provide procedural and best practice guidance to the team. • Plan services by mobilizing the necessary resources. • Identify customer needs. • Manage conflicts. • Evaluate team performance. • Establish execution priorities. • Analyze and correct deviations from contractual agreements and execution. • Conduct technical interviews for new hires. • Active participation in the implementation of procedures and management of first and second level operations. • Pre-sales of IT Services.

São Mateus Area, Brazil

Professor dos cursos de Análise e Desenvolvimento de Sistemas e Administração.Com as disciplinas: - Algoritmo e Lógica de Programação- Sistema de Informação Gerencial (EAD)- Redes de computadores- Gerenciamento de Projetos- Segurança da InformaçãoEnglish ----------------------------------------------------Teacher of courses: Analysis and Systems Development and Administration.With subjects:- Algorithm and Logic Programming- Management Information System (Distance Learning)- Computer network- Project management- Information security

São Mateus Area, Brazil

Professor Substituto.Disciplinas de:Programação I - II - Linguagem C.Programação Funcional - Linguagem Python.Empreendedorismo.Engenharia de Software.Computador e SociedadePara turmas de Ciência da computação, Engenharia da Computação, Engenharia de Produção, Engenharia Química e Engenharia de Petróleo.English ------------------------Substitute teacher.Disciplines:Programming I (Basic) - II (Advance) - C LanguageFunctional Programming - Python Language.Entrepreneurship.Software Engineering.computer and societyFor Science class computer, Computer Engineering, Production engeneering, Chemical Engeneering and Petroleum Engineering.

Vitória Area, Brazil

Vila Velha Area, Brazil

Assist in the courtyard IT this charity, which has as scope the protection and care of homeless and poverty children.---------------------------------------------------------------------------------------------------------Auxiliar no pátio de TI desta instituição beneficente, que, possui como escopo o amparo e cuidado de crianças de rua.

Vitória Area, Brazil

Responsável pela Gestão de SNOC - Security Network Operation Center controle egestão de recursos internos, contemplando a gestão de indicadores, que, ligados aos resultadosoperacionais, promover suporte às decisões de governança voltado ao que é regido noCOBIT. Promover treinamentos de desenvolvimento das habilidades técnicas, motivacionais ecomportamentais das equipes envolvidas.Administrar contratos operacionais de empresas privadas e governo, fiscalizando custos, prazos,qualidade, produtividade e cumprimento de acordo de nível de serviço com o cliente, incluindoatividades de priorização.Responsável pela elaboração dos processos internos da operação do SNOC com base no ITIL.Auxiliar na pré elaboração do manual de TI para almejo da certificação ISO. 27001

Vitória Area, Brazil

Responsável pelo processo de gestão de mudança Vale, utilizando ITIL e COBIT, comnível de maturidade processual de implementação global.As atividades têm como objetivo a gestão do Technical Advisory Board (TAB), Business AdvisoryBoard (BAB) e Post Implementation Review (PIR). A fase do PIR que é o papel primário dasatividades na qual exerço, foca na busca de mudanças que impactam diretamente no ambiente, econcomitantemente, utiliza a gestão sobre o Root Cause Analysis (RCA) como ferramentas paraindicadores gerenciais destinados a metas de área do ambiente VALE. O acompanhamento sobre ocomitê técnico (TAB) e posteriormente ao comitê de negócios (BAB) faz o com que o papelexercido por mim acompanhe desde a origem até seu status final para cada mudança ou Change.As atividades segmentadas entre Infraestrutura e sistemas (legados/ ERP) possuem um nível deacompanhamento global, com comitês interdependentes e centralizados no Change Manager –Comitê de mudança Brasil, onde as operações de controle de efetividades e metas são expostas aalta gestão.

Samarco Mineração

Responsible for the process of change management in the courtyard (IT Infrastructure and System) based on ITIL and COBIT for the industrial environment of Samarco. Control over the flow of transport request's in SAP modules in the system in operation. Control and analysis of RAC and RAP based on the ISO 27000. Report directly responsible for the general management of IT through indicators based on metrics for decision making. Direct representation of the client in internal and external audits on the process of change. Ally in the structuring of new policies and metrics for implementation of process maturity level 3 in change management based on ITIL V3 and COBIT 4.1.-----------------------------------------------------------------------------------------------------------------------------Responsável pelo processo de Gerenciamento de mudança no pátio de TI ( Infra e Sistema) com base na ITIL e COBIT para o ambiente industrial da Samarco Mineração.Controle sobre o fluxo de transporte de request´s no sistema SAP nos módulos em operação. Controle e analise de RAC e RAP com base na ISO 27000.Responsável pelo report diretamente a gerencia geral de TI, por meio de indicadores como base para métricas na tomada de decisão.Representação direta do cliente em auditorias internas e externas sobre o processo de mudança.Aliado na estruturação de novas politicas e métricas para a implementação do processo com maturidade nível 3 na gestão de mudança com base no ITIL V3 e Cobit 4.1.

Pro Saúde - Vitória

Configuration management, release and support of IT infrastructure (Windows and Linux) allocated by the client Victory Central State Hospital. Responsible for the implementation and management of IT knowledge facing the hospital environment coupled with technologies segregated the Oracle database, combined with the best practices of ITIL in IT support.----------------------------------------------------------------------------------------------------------------------Gerenciamento de configuração, liberação e suporte à infra-estrutura de TI (Windows e Linux) alocado junto ao cliente Hospital Estadual Central de Vitória.Responsável pela implantação e gestão de conhecimento de TI voltado para o ambiente hospitalar aliado a tecnologias segregadas a banco de dados Oracle, aliado às boas práticas do ITIL no suporte de TI.

Gerenciamento De Projetos, Project Management

Ensino De Inglês Como Segundo Idioma

English Course in England in the period of six weeks..

Bacharel Em Ciência Da Computação, Ciência Da Computação