Douglas Tozi Oliveira Email & Phone Number

State Of Espírito Santo, Brazil

Espírito Santo, Brasil

São Paulo, Brasil

• English:Working on the governance front, within the cyber defense division of the company VIVO-SP. Roles of:
• Project/process management for cyber defense.
• Phase orchestration in the SOX - Sarbanes-Oxley process. Ensure that SOX information input is within reliability/integrity and time parameters.

Cariacica, Espírito Santo, Brasil

• Management of teams with more than 20 employees, management of operational and strategic indicators, ensuring that the operation is within the agreed service level and within the business service expectations. Creation.
• Implementation of the CSC (Shared Service Centers) and control through indicators and transparency for the entire organization.
• Agile and Scrum methodology for communicating and receiving results as a form of interaction with a partner software factory.
• Approval and validation test before entry into production with tests in the business vision in agile methodology.
• Implementation of the first-level and second-level service center.
• Implementation and improvement of the access management and equipment configuration system for new employees, as well as implementing the yard update for veteran employees.

Vitória E Região, Brasil

• Coordination of the NOC with experience in multidisciplinary Network teams, Wintel (Operating systems), Managed systems (solution team applied to Hardware and network, embedded) and Service Center with first-level.
• RFP for replacement and choice of new ITSM tool (previously Manage engine for the current Service Now).
• Bring a vision of mature processes to an environment focused on reactive incident resolution. Redesign of managed systems processes (solution team applied to hardware and network).
• Review of SLA’s and service catalogue.

Vitória E Região, Brasil

• Management of operational routine and vacation schedule.
• Management of a team with 12 employees on multiple fronts.
• Create and maintain a standard of operating procedures.
• Ensure that KPIs, SLAs and operational processes are being followed.
• Maintain the Service Level Agreement structure.
• Provide procedural and best practice guidance to the team.

Vitória E Região, Brasil

• Management of three contracts in the public and private sectors.
• Management of a team with 11 employees on multiple fronts.
• Create and maintain a standard of operating procedures.
• Ensure that KPIs, SLAs and operational processes are being followed.
• Maintain the Service Level Agreement structure.
• Provide procedural and best practice guidance to the team.

São Mateus Area, Brazil

Professor dos cursos de Análise e Desenvolvimento de Sistemas e Administração.Com as disciplinas: - Algoritmo e Lógica de Programação- Sistema de Informação Gerencial (EAD)- Redes de computadores- Gerenciamento de Projetos- Segurança da InformaçãoEnglish ----------------------------------------------------Teacher of courses: Analysis and Systems.

São Mateus Area, Brazil

Professor Substituto.Disciplinas de:Programação I - II - Linguagem C.Programação Funcional - Linguagem Python.Empreendedorismo.Engenharia de Software.Computador e SociedadePara turmas de Ciência da computação, Engenharia da Computação, Engenharia de Produção, Engenharia Química e Engenharia de Petróleo.English ------------------------Substitute.

Vitória Area, Brazil

Vila Velha Area, Brazil

Assist in the courtyard IT this charity, which has as scope the protection and care of homeless and poverty children.---------------------------------------------------------------------------------------------------------Auxiliar no pátio de TI desta instituição beneficente, que, possui como escopo o amparo e cuidado de crianças de rua.

Vitória Area, Brazil

Responsável pela Gestão de SNOC - Security Network Operation Center controle egestão de recursos internos, contemplando a gestão de indicadores, que, ligados aos resultadosoperacionais, promover suporte às decisões de governança voltado ao que é regido noCOBIT. Promover treinamentos de desenvolvimento das habilidades técnicas, motivacionais.

Vitória Area, Brazil

Responsável pelo processo de gestão de mudança Vale, utilizando ITIL e COBIT, comnível de maturidade processual de implementação global.As atividades têm como objetivo a gestão do Technical Advisory Board (TAB), Business AdvisoryBoard (BAB) e Post Implementation Review (PIR). A fase do PIR que é o papel primário dasatividades na qual exerço, foca na busca.

Samarco Mineração

Responsible for the process of change management in the courtyard (IT Infrastructure and System) based on ITIL and COBIT for the industrial environment of Samarco. Control over the flow of transport request's in SAP modules in the system in operation. Control and analysis of RAC and RAP based on the ISO 27000. Report directly responsible for the general.

Pro Saúde - Vitória

Configuration management, release and support of IT infrastructure (Windows and Linux) allocated by the client Victory Central State Hospital. Responsible for the implementation and management of IT knowledge facing the hospital environment coupled with technologies segregated the Oracle database, combined with the best practices of ITIL in IT.

Gerenciamento De Projetos, Project Management

Ensino De Inglês Como Segundo Idioma

English Course in England in the period of six weeks..

Bacharel Em Ciência Da Computação, Ciência Da Computação