Douglas Trein Email & Phone Number

Brooklyn, New York, United States

As a Team Lead in Customer Success, I directly manage 3-5 full time employees and/or contractors. The Amplify Customer Success Team connects directly with schools and districts post-sale, and assists with matters related to physical material shipments/delivery, digital access for students and staff, and scheduling professional development sessions.As a Team Lead, I provide assistance to my team members for minor and major escalations, providing training of new tools and process, and helping develop their skills so they may flourish in their current roles and beyond.

Columbus, Ohio Area

The Customer Success Representative is responsible for empowering instructors in their use of Pearson digital courseware and products, resulting in a positive experience for students in the classroom. As a Customer Success Representative, I provide high-quality customer assistance for over 60 higher education institutions throughout Indiana, Michigan, and Illinois. Institutions include the Ivy Tech Community College of Indiana, Central Michigan University, Indiana University/Purdue Unversity Indianapolis, and more.I evaluate customer needs to ensure instructor readiness for term start, from course creation, platform training, and troubleshooting. My focuses include driving successful onboarding, digital access setup, orientation of the user experience, and preparation to manage student use.

Co-Founder of Basileus Games, LLC. Developed an independent visual novel computer game for Windows and Mac called Romance of Raskya, released on March 27th, 2021 on itch.io and Steam. Additional visual novels are currently in development.

San Luis Obispo, California, United States

Contract assisting the creation of the official Fandom wiki community of the Netmarble mobile game 7 Deadly Sins: Grand Cross. Duties include:- Template and page creation- Troubleshooting and bug reports

Pleasanton, Ca

FANDOM is the largest fan destination on the internet - the site serves over 180 million monthly unique and represents more than 385,000 communities.As a Senior member of the Community Development Team I:- Contributed over 30,000 global edits across the FANDOM wiki network across written articles, digital graphics and images, video scripts and editing, and coded templates.- Worked closely with FANDOM Marketing, Design, Editorial, and Support teams on the development, implementation, and moderation of major marketing and advertising projects.- I created content calendars and managed several official community social media pages, including Twitter, Facebook, Discord, Tumblr, and Instagram.- Wrote over 100 editorial articles for FANDOM website, including game reviews for major titles that were aggregated into Metacritic.- Collaborated directly with community managers of major video game development studios including Capcom, Digital Extremes, and CD Projekt RED on high priority wiki initiatives including site redesigns and comprehensive SEO updates. - Managed over 15 small teams of user-contributors across various wiki communities on comprehensive content additions during the 3-month launch window of major game titles.

San Francisco, California

As an Associate Member of the Community Development Team, I worked on the ground floor of Wikia's wiki communities. •I contributed over 30,000 global edits across the FANDOM wiki network across written articles, digital graphics and images, video scripts and editing, and coded templates.• I worked directly with Wikia's Marketing Team to create community events, such as poll battles, giveaways and sponsored blog posts from advertising and marketing partners.•I created and moderated over 50 new gaming communities. I seeded pages with content, adding visual elements, and promoting engaged user editors to leadership positions within the community.• I attended several industry events representing FANDOM, including E3 and Game Developers Conference.

Athens, Oh

Lightborne Lore LLC was an Athens-based mobile game developer focusing on narrative and puzzle games. The studio released one puzzle game, Perpetua, along with a demo for a visual novel called A Year Without Summer.

New Albany, Oh

Provided holiday help in the New Albany region, delivering packages to residences and commercial businesses.

Athens, Oh

Textured, modeled, and photographed building interiors resulting in 3D panoramic models of public buildings for the use of law enforcement training and preparation.

New Albany, Oh

Worked behind the cash register, providing customer service.

Communications, Digital Arts And Media

Attending Ohio University in Athens, OH within the Scripps College of Communication.

Education record

Westerville Central High School is a public high school located in Westerville, Ohio, northeast of Columbus. It is the newest of three.