Douglas Varner Email & Phone Number

Cleveland, Oh, Us

Redmond, Washington, Us

Provides proactive services to help customers plan, deploy, operate, and optimize their Modern Work solutions. Identifies and assists customers in removing hurdles and accelerating usage of Modern Work solutions. Works with customers to build trusted advisor relationships. Is cornerstone for providing technical guidance and leadership for customers to help ensure their solutions are optimized, healthy and in line with best practices. Delivers workshops and customer success engagements to accelerate the client’s journey to the cloud. Contributes to innovation by creating solutions to solve challenges and realize opportunities.

Redmond, Washington, Us

Provides proactive services to help customers plan, deploy, operate, and optimize their Modern Work solutions. Identifies and assists customers in removing hurdles and accelerating usage of Modern Work solutions. Works with customers to build trusted advisor relationships. Is cornerstone for providing technical guidance and leadership for customers to help ensure their solutions are optimized, healthy and in line with best practices. Delivers workshops and customer success engagements to accelerate the client’s journey to the cloud. Contributes to innovation by creating solutions to solve challenges and realize opportunities.

Redmond, Washington, Us

Redmond, Washington, Us

Provides technical guidance and support for a Fortune 100 customers in a regulated industry as a member of the Support for Mission Critical team, working with stakeholders during proactive account management activities, including spotting performance issues. Developed relationships with product group engineers and managers (developers) and regularly presents specific customer challenges, working to make changes or accommodations to the product to help meet the customer’s unique challenges.Initiated a cross delivery team meeting to help new hires to SMC onboard more quickly; meetings started with a Q and A format that has morphed into veteran team members leading discussions on specific topics to more uniformly apply Support for Mission Critical business practices

Cleveland , Ohio, Us

Directed resource management and leadership of the 8-member Device Integration and Delivery team in the End User Experience Delivery organization; served as Business Leader on projects. Provided tactical, strategic recommendations and implementation planning on endpoint solutions, providing lines of businesses with new device from factors to unlock employee effectiveness. Worked cross-functionally to bring the best sustainable solutions to bear with the voice of the customer in the forefront of team decision-making. Provided coaching and oversaw development of direct reports, creating personal development plans that included measurable goals for each employee, opportunities for educational growth, and identified their next steps in their career. Worked on complex tasks, projects, and support issues that required elevated skill in multiple technical and analytical environments; held expertise in several products/systems during an IT-wide internally led security posture improvement delivery.

Cleveland , Ohio, Us

Served as the lead engineer on the Windows 10 Operationalization project; project included designing the Windows as Service release ring strategy and application certification process; building the workflow for onboarding and deploying new versions of Windows and supporting technologies; and assisting the Project Manager and Resource Manager with project lifecycle tasks and maintaining technical task lists and statuses. Partnered with a line of business to gather requirements, select, and onboard a new device that empowered account managers to better engage clients; capabilities of the device allowed the account managers to close deals with less back and forth with the client resulting in growth for that line of business.Assisted in designing an automated process to build Configuration Manger distribution points; automation allowed for sizeable time savings, with a distribution point and approximately 500 GB of Configuration Manager content to be installed in roughly 18 hours; automation and network configuration allowed for 50 distribution points to be built per day which enabled the build and deployment to nearly 1000 retail locations in a month.Used a system-oriented approach to develop an ecosystem that supported the operation of 2 discrete banking systems during the merger of KeyBank (KB) and First Niagara (FN); FN’s end user systems were virtualized and hosted them on KB’s endpoints (approximately 5000 desktops or laptops) prior to the conversion weekend; during conversion weekend, the FN virtual environment was deactivated, staging the hardware ahead of conversion weekend and making the switch a simple software change, providing a substantial cost savings.

Cleveland, Oh, Us

Led the technology development arm of desktop services through architecting, designing, engineering, and implementing new systems to modernize organization’s desktop management systems. Regularly assisted in cross training peers on new technologies in both written and verbal form as an aid to turning over system from “engineering” to “operations.”Served as the lead desktop engineer on the SCCM implementation project, including development of the policies and procedures around Desktop’s use of the product as they pertain to software package creation standards and deployment, patch management and delivery, image creation and provisioning, and asset tracking for active assets, laying the groundwork for future use of the Desired Configuration Management module to aid with exception reporting of computers that do not meet corporate standards.Overhauled the VMWare VDI infrastructure and XP image (in conjunction with the server team) to improve the end user computing experience of VDI; implemented VMWare View and streamlined the end user logon process, reducing steps of provisioning a new VDI. Oversaw the engineering effort that automated organization’s laptop provisioning process to aid in a large-scale deployment of 850+ machines to the mobile work force; process improvements allowed organization to increase the number of machines “moving at a time” over 3x and allowed each technician to double throughput.Collaborated with users and management to envision and map the matrix of capabilities to be leveraged in Windows 7; directed the image engineering effort in building to those standards, including technical presentations to senior management detailing the capabilities and offering status reports as the engineering effort progressed.

Provided desktop support to Windows XP- and 2000 Professional-based computers with Office 2007 installations. Reduced workstations deployment time by engineering a “syspreped universal image” which was delivered by Symantec Ghost Server.Created, tested and deployed software installation packages (msi and Ghost AI) to 2000+ student and faculty endpoints. Secured classroom computers by implementing Group Policy Objects that provided appropriate system preferences for student and staff logons.Used DOS, VBScript scripts to aide in network management tasks including mass user account creation and modification, server management, and application deployment.

Hillside, Il, Us

Wheaton, Il, Us

Masters, Business Administration

Bachelor Of Science (Bs), Mathematics

Diploma