Douglas Cavalcante Email & Phone Number

São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

Currently, he works as a Process Analyst in the IT Governance team, focusing on processes and improvement projects at Stefanini. My role is to map and design processes, looking for points of improvement, removing rework, optimizing work, proposing indicators and documenting activities. Uses tools such as SIPOC, RACI Matrix, Bizagi BPMN, Excel and Power BI.I also worked on the implementation of ITSM – IT Service Management, Service Aide, which is used throughout the company. I monitored the project from pre-project to GO LIVE. During pre-GO LIVE and post, I was responsible for the configuration, approval and support of ITSM. With this, I created a productive and easy-to-interact environment for the end user.

São Paulo, Brazil

As a consultant I worked on business process analysis, in this role I mapped and redesigned processes in order to optimize them using tools such as Bizagi BPMN for flowchart design, as well as Excel, Python and Power BI for data analysis, information and presentation of results. The redesign of processes were based on added value assessments, elimination of bureaucracy and duplication, standardization, increased productivity and other points of improvement.

Londrina, Paraná, Brazil

As a FUNTEF intern, I had the task of analyzing processes and looking for points for improvement, so I applied quality tools such as a control chart, process flowchart and verification sheet that aimed to guarantee the completion and quality of postgraduate courses at the institution.

Bachelor Of Engineering, Production Engineering

Master Of Business Administration - Mba, Business Intelligence

Pós-Graduação Lato Sensu - Especialização, Data Analysis

Master In Engineering, Space Systems Engineering And Management