Vice President Of Client Success
Current
Mar 2024 - Present
Who is Douglas Hansen? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Douglas Hansen is listed as Vice President of Client Success, MBA at Nexio, based in Orem, Utah, United States. AeroLeads shows a matched LinkedIn profile for Douglas Hansen.
Douglas Hansen previously worked as Vice President of Client Success at Nexio and Vice President Operations at Nexio. Douglas Hansen holds Master Of Business Administration - Mba from Western Governors University.
Company email context
Email format at Nexio
This section adds company-level context without repeating Douglas Hansen's masked contact details.
Nexio
Review company-level records connected to Douglas Hansen before choosing the right outreach path.
Profile bio
About Douglas Hansen
“A bad system will beat a good person every time.” W. Edwards Deming It has been an incredible journey being with a company that is not afraid to ask the question “why”. I have been with the Nexio team for over a decade, and we are continually finding ourselves asking that question as we review and re-review our systems. In this journey, I have learned about, process refinement, core contributions, Net Promotor Score (NPS), journey mapping, and how to implement these systems. I have driven goal-setting systems such as Key Point Indicators (KPIs) and Objectives/Key Results (OKRs). In many cases, these systems were successful in the time and place that we implemented them. In other instances, the timing was too soon, or we did not have the right people on the bus, as Jim Collins suggests. Each of our failures and success turned into an opportunity for growth and understanding of systems and operations. During my MBA program, I learned that I love to see how different departments work with each other, how their systems flow, and assess where a company’s overall operations stand.
Current workplace
Douglas Hansen's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Douglas Hansen work experience
A career timeline built from the work history available for this profile.
Vice President Operations
Assisted with the onboarding process for all new hires, including training, knowledge base articles, videos, and creating action items for employee retention. Creating company flow that interacted with over six different departments.Creating and implementing an agreement flow for our new software platform to collect agreements, bill customers, and store.
Oct 2021 - Apr 2024
Vice President Client Experience
Creating a customer journey with all customer touchpoints within the business and establishing marketing pieces and flow to help our customers understand our onboarding process and life of the account expectations.To understand our customers, experience with the business, I implemented a net promoter score (NPS) tracking system. This included the necessary.
Apr 2018 - Oct 2021
Vice President Operations And Client Services
Due to my time with the company, I created and maintained a knowledge base for several years. I established rules to ensure the knowledge base would not be duplicated or bogged down by unnecessary material. Researched and investigated multiple ticketing systems and implemented Freshdesk for our Customer Service and Internal use. Continually monitored.
Mar 2017 - Oct 2021
Vice President Operations
CurrentWorked on process refinement with all departments. Collaborating with each team member to understand the flow of their department and questioning how and why they operated in the manner they did.During the process refinement project, my team and I were able to create department flows throughout the company. This allowed the C-level to see an overview of.
Apr 2010 - Present
Customer Support Manager
Implementing new process requirements within our industry called Payment Card Industry DSS. Created a small team to manage requirements with our customers.Managed the team through industry changes and disruptions including terminal-based technology changing to e-commerce gateway implementation, Chip reading capabilities, and Fraud protection tools.Helped.
Apr 2011 - Mar 2012
Customer Support Representative
Was hired as the second Customer Support representative at Complete Merchant Solutions. Grew the team up to eight employees within the first year.Looked for opportunities to improve department and company ease. I saw a need to create a category system for all physical customer agreements and structured categorized housing for those agreements.Transitioned.
Mar 2010 - Apr 2011
2 education records
Douglas Hansen education
Master Of Business Administration - Mba
Western Governors University
Intercultural Communications, Business
University Of Utah
FAQ
Frequently asked questions about Douglas Hansen
Quick answers generated from the profile data available on this page.
What company does Douglas Hansen work for?
Douglas Hansen works for Nexio.
What is Douglas Hansen's role at Nexio?
Douglas Hansen is listed as Vice President of Client Success, MBA at Nexio.
Where is Douglas Hansen based?
Douglas Hansen is based in Orem, Utah, United States while working with Nexio.
What companies has Douglas Hansen worked for?
Douglas Hansen has worked for Nexio and Cms.
How can I contact Douglas Hansen?
You can use AeroLeads to view verified contact signals for Douglas Hansen at Nexio, including work email, phone, and LinkedIn data when available.
What schools did Douglas Hansen attend?
Douglas Hansen holds Master Of Business Administration - Mba from Western Governors University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial