Douglas Williams Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

• Deliver Waste Management National Accredited Qualifications to local councils and the private sector• Develop resources and assessment material • Organise client enrolments, schedules and reports• Communicate with onsite students and managers to plan workshops, tasks, observations and assessments• Member of the Technical Advisory Group that updated the industry accredited qualifications for Certificate II, III, IV and Diploma in Waste Management• Adhere to compliance systems in Vocational, Education and Training (VET) systems and AQF framework

Perth, Western Australia, Australia

Artibus Innovation is the Skills Service Organisation (SSO) that maintains the Property Services Training Package. They have been commissioned by the Department of Education and Training to undertake a review and update of the Certificates II, III and IV and Diploma of Waste Management. As a Technical Advisory Group member (TAG) and having 20 years in waste-management industry, my position is to provide expert advice to Artibus about industry's expectations of the training packages in the waste sector.

Rocklea Brisbane

• Implemented initiatives to attract and recruit quality candidates for casual and permanent roles• Liaised with clients daily on their requirements and on candidates’ performance• Developed and implemented a waste management training program for retaining quality drivers • Built solid relationships with Intermodal staff and clients fostering understanding and collaboration when things did not go as planned. • Ensured Health and Safety policies were followed at all times to achieve the goal of Zero Harm.

Rocklea

• Worked with Operations Manager to develop improve services by training new drivers on operations, compliance of the waste vehicles and customers service• Involved in weekly toolbox meetings on WHS procedures, SOPs and EPA • Drove HR multiple waste trucks for commercial collections

Brisbane, Australia

Established the Water and Waste Logistics department of Resource Camp Hire (rebranded Base) and in less than a year, developed it into a growing operation.1. Provided strategic Leadership over all aspects of developing & expanding the Water & Waste Logistics business arm.2. Implemented integrated Standard Operations & Quality Procedures & SWIMS3. Undertook staff recruitment, training, rosters & work performance management 4. Controlled budgets of $2.2 million for the Logistics Department.5. Cemented relationships with personnel, clients & suppliers to ensure interactive & collaborative partnerships6. Presented monthly reports to management tracking performance & suggesting changes to increase productivity.

Townsville, Australia

Coordinate daily running schedule across company fleet to support customer demand and timelines. Manage the GPS tracking systems to ensure optimum performance of fleet. Cement strong communication channels across the logistics chain. Ensure duty of care obligations and implement risk management compliance are met.• In a few months familiarized myself with the 100 plus clients in Upper North Queensland to provide a continuum of high level service

Sydney, Australia

Maximised the utilisation of personnel and resources to exceed the company’s and councils’ objectives and maintain quality standards according to operational and safety plans and procedures. Managed fleet maintenance and headed incident investigations and reports. Managed personnel through recruitment procedures, appraisals, performance reviews and training to create a pool of skilled staff.• Implemented a maintenance plan minimizing down time, reducing staff stress levels, meeting compliance standards and delivery demands• Increased the Liechhardt and Sydney’s Councils’ confidence in URM by drastically improving staff’s customer service skills through appraisals and training, and reducing customer complaints• Single-handedly met customer and contractual requirements with minimal complaints when union staff went on strike for two days

Nz

Headed branch transport, driver and runner resources to consistently deliver high quality services to council and residential customers. Managed Wellington’s fleet in accordance with legislative, organisational and customer requirements. Spearheaded staff training in collections methodology, customer service and safe work practices. Promptly coordinated the maintenance of vehicles to meet delivery and collection demands.• Built the relationships with the Hutt City and Porirua City councils resulting in the three year extension of the contracts worth $5 million• Designed new collection and sorting bays in trucks improving the quality of product, minimising sorting time, and maximising the delivery of product to the supplier.• Restructured the workforce and introduced new policies resulting in a new group of productive and invigorated staff, reduced incidences and complaints, and substantially increased customer satisfaction.• Developed Public Education Programs at recycling stations and schools reducing the rate of non-conforming and poor quality products, cost and rework.

Wellington, Wellington Region, New Zealand

Education record

Education record

Education record

Education record

Education record

Education record

Education record

Education record

Education record

Education record