Doug Lau Email & Phone Number

Anaheim, CA, US

- Creating community and culture through meaningful events and activities.- Head of Diversity, Equity, Inclusion & Belonging programs- Developing and Implementing new hire onboarding - Designing learning paths and development plans to promote employee career growth

E-Commerce Business selling Men's apparel and accessories, focused on the LGBTQ+ community

Anaheim, California, United States

Anaheim, California, United States

• Influence leaders and key players to ensure proper training is implemented throughout all operations
• Provide feedback and recommendations on various training experiences based off individual needs
• Plan and execute large-scale, diverse training strategies by leveraging multimedia resources, from intimate 1-on-1 meetings to large 500+ people webinars
• Utilize proprietary learning management system to keep extensive training records for 30,000+ Cast Members to ensure proper training throughout the Resort
• Develop qualified and confident Cast Members through a system of developing accurate operating and training guides, ensuring proper training delivery with appropriate assessment, and reinforcing content via continual.

Anaheim, CA

• Food & Beverage Manager for Market House Complex on Main Street/Manager of licensed Starbucks store.
• Coordinate the day-to-day operations of one of the busiest and highest grossing Starbucks locations, with $10 million - $15 million revenue per year
• Lead and manage a safe and efficient restaurant by having a thorough understanding of health laws and sanitation codes
• Utilize variety of complex KPIs to achieve the best Guest and Cast Member experience while maintaining revenue goals
• Motivate and inspire about 175 direct reports to work as a team and exceed Guest expectations

Anaheim, CA

- Conduct in-person and phone interviews for hourly operational roles at the Disneyland - Perform full cycle recruiting to determine the best candidates for clients/hiring managers- Build strong relationships with hiring managers to set hiring expectations and understand the needs of the business- Partner closely with fellow recruiters on east and west.

Anaheim, CA

- Oversee the inventory of costumes/uniforms for over 20,000 Cast Members and lead a team of Cast Members who maintain the quality and integrity of the garments.- Ensure the success of events/[projects by coordinating logistics, scheduling team members, and overseeing budget.- Communicate with many lines of businesses to give up-to-date information.

- Guest Service Manager overseeing Entertainment Costuming at Disneyland Park, Disney California Adventure Park, and the three Disney Resort Hotels, including laundry operations and cosmetology.- Responded to urgent, resort-wide costuming problems that may arise and made timely and efficient decisions.- Worked with union contracts, including Masters.

Anaheim, CA

- Liaison between performers and managers to ensure good communication within the workplace. - Danced and performed in the parades, street shows, and stage shows at the Disneyland Resort.

Anaheim, CA

- Made reservations for the Resort’s three hotels and sold tickets to the Disneyland theme parks.- Provided exceptional guest service while navigating through the hotel reservations program.

Anaheim, California, United States

• Providing career strategies to driven professionals seeking a change in their career
• Resume reviewing, and auditing to help clients land the interview
• Interview techniques and skills, with a focus on communication and personal branding to get crystal clear on who they are and what they bring to the table
• Conducting mock interviews in 1-on-1 or group settings to build confidence for the interview
• Founder of "Land the Job of Your Dreams" Facebook group - a community to share best practices for resume writing, interview skills, business etiquette, and leadership advice.

B.A, Economics

Courses included history, theory, and practical applications of Economics. Have basic accounting, ledger, and T-account knowledge through.

M.A, Teaching

Intensive coursework including Instructional Design, Education Psychology, Assessment Strategies, Advanced Concepts in Learning and.