Doug Bullard Email & Phone Number

Orlando, Florida, United States

Project and program managing technology projects in excess of $5 million. Focusing on call center technology, and resort, room and package sales systems.

Orlando, Florida

• Lead team of 4-6 analysts responsible for working with 6-8 business areas to maintain their backlog of technology requests and associated priorities.• Write user stories and requirements associated with priority business backlog problems and enhancements.• Coordinate & plan the delivery of business priorities across multiple onshore and offshore application development teams to meet business needs within a two-week release cadence and leveraging agile development practices. Lead multi-team research efforts to get to root cause when warranted.• Business communication regarding release schedules and timelines for delivery.• Responsible for day-to-day business relationship with Disneyland Paris Sales Technology team for domestically-supported applications.• Compile and distribute capital project funding status updates for the Product & Resort Sales portfolio.

Orlando, Florida

• Oversaw business priorities across multiple business partners and coordinated their delivery to production.• Supported application security and compliance team, including executing user ID reviews and batch processing SOX controls.• Wrote financial, legal and reporting user stories and technical requirements for a project implementing a Latin American Sales channel.

Orlando, Florida Area

Orlando, Florida Area

• Led a team of four to six problem coordinators and planners for the Walt Disney Parks & Resorts Composite Sales, Fulfillment &applications that included roughly 55 user interfaces and back end services.• Served as process owner for the problem management process for the applications supported, documenting related processes, including process mapping and diagrams, and identifying opportunities for improvement and efficiencies.• Supported development teams’ move to agile development and acted as a product owner for an agile team of both onshore and offshore resources.• Communicated with more than 10 lines of Business and managed their varying priorities. Worked with development teams to identify solutions and planned both major (5 to 6 per year) and minor (5 to 15 per year) releases for implementation into production. • Maintained the problem and minor enhancement backlogs for supported applications and drove down their size by about 20 percent for one core subset of services.• Oversaw incident and problem management reporting that provided insight into support teams’ performance and was distributed up through executive leadership.

Orlando, Florida Area

• Documented and maintained problem backlog for approximately 50 user interfaces and back end services for the Walt Disney Parks & Resorts Composite Sales & Fulfillment application, including understanding impact, tracing back known issues to original requirements, or working with the appropriate resources to update requirements when necessary.• Handled prioritization of problems for resolution with 10 major lines of Business.• Produced weekly incident management reporting and oversaw the Problem Review Board for supported applications.• Facilitated identifying root cause and solutions for known problems between the Business and development teams.• System administrator for IBM Rational Team Concert, handling approximately 25 to 50 requests monthly for user access and system configuration.

Lake Buena Vista, Fl

• Reviewed UI designs for consistency and worked with the developing vendor to ensure design concepts were developed to specifications.• Documented UI fields, system errors, and partnered with Data Architecture, development teams, and analysts to map fields to their respective database fields and backend services.

Oxford, Oh

• Tested, developed documentation for, and provided phone and in-person technical support for the University’s learning management system.• Developed technology-based educational tools for faculty to use in class utilizing Microsoft Office and Adobe products.• Handled asset management of hardware and software for the department’s educational lab of about 15 computers.

Mason, Oh

• Gathered requirements, tested and planned for the implementation of Remedy IT Service Management System and authored knowledge base articles.• Documented and tested Sarbanes-Oxley controls for IT systems.• Handled vendor billing and invoice processing for outsourced asset management.• Acted as the system administrator for HP Project & Portfolio Manager.

Sandusky, Oh

• Ensure the safe operation of the ride.• Ensure ride is properly staffed and positions are being performed as outlined by department.• Provide level one guest service, resolving disputes and answering questions and inquiries whenever possible.• Act as liaison between Management/Supervision and the crew.

Westlake, Oh

• Handled technical theatrical operations including lighting, sound, video projection and electronic rigging.• Back-up theater manager and various stage management responsibilities.• Oversaw set construction and production load-in and out.

Master Of Business Administration - Mba

Bachelor Of Science, Management Information Systems

Activities and Societies: Stage Left• Minor in Interactive Media Studies • Technical Director and Stage Manager for Stage Left.