Doug Lindsley Email & Phone Number

Elbert, Co, Us

Global

* Fulfilled Security Focal duties to manage security deviations, patching, risk assessments, remediation delegation, and audit response for the IBM global infrastructure service teams.* Authored process documentation for security compliance, remediation, and audit readiness.* As the Security Subject Matter Expert I mentored other security focal personnel.* Tracked, resolved and closed over 6,000 vendor patch advisories.* Created a security focal dashboard to track patch advisories and security deviations for use by every support team at IBM.* Prepared and submitted the Quarterly Security report for multiple teams.* Owned, updated, and submitted the annual inter-enterprise data flow documents for approval.* Owned and maintained the control tables and Security Process web pages for the Network Engineering Front End and Common Services Infrastructure support teams.* Reassigned as Site Reliability Engineer in 2023 while continuing to train others during reorganization and pending the kyndryl contract end.* Scope: Proxies, load balancers, switches, routers, firewalls, Windows, AIX, Linux, CentOS, RedHat, Apache, WebSphere, vendor patch advisories, shell scripts, Ansible, IAM, 2FA, auditing, security scans, Nessus, security remediation, ServiceNow, Crowdstrike, Github, AWS, Azure, DataPower, BlueCoat, F5, Juniper, PaloAlto, Cisco, NGINX, Avaya, Kibana, Logstash, Elasticsearch, Filebeat, ThousandEyes, LibreNMS, watsonx, Agile, SD-WAN, SRE.

United States

* Management, monitoring and troubleshooting of the Pulse Application servers which are the infrastructure providing home and business security monitoring through Internet and cellular connected devices.* Caught in lay off due to finance department trimming one person from each team so last-in first-out. I was called to come back when they realized my position was necessary but I had already been called back to IBM.* Scope: Windows, Linux, Apache, Tomcat, Tivoli, Ganglia, Graphite, Splunk, and Axway.

Global

* Promoted to Security Focal role to manage ibm.com web server security on over 900 AIX and Linux hosts.* Created and maintained shell scripts to find security deviations and track Sarbanes Oxley compliance.* Attended Agile classes.* Promoted to the highest level support team for the global web servers.* Promoted to the global infrastructure support team.* Promoted to Infrastructure Security Focal role for IBM global web services.* Performed team lead duties including new hire technical interviewing, on-boarding, and training.* Tracked, resolved and closed over 4,000 vendor patch advisories.* Annually updated the inter enterprise data flow documents for approval.* Owned and maintained the control tables and Security Process web pages for the Network Engineering Front End and Common Services Infrastructure support teams.* Authored security process and remediation instructions.* Created and maintained the team status web page for the 3x weekly "stand up" team meetings. * Scope: proxies, single sign on services, load balancers, DNS, Windows, Linux, RedHat, AIX, WebSphere, BlueCoat, DataPower, CIRATS, Salesforce, ServiceNow, backup, shell scripts, vendor patch advisories, IAM, auditing, security scans, security remediation, Agile, MPLS.

United States

* Provided on-call, and secure remote control computer support services to many clients.* Fill-in relief as system administrator and IT department manager for several companies during reorganizations, vacations, and medical leave.* Automated security updates for WaterPik remote sales team.* Added remote desktop support at Group Publishing to increase help desk response time.* Scope: Windows, Unix, SUNOS, automation, remote support, database management, upgrade consulting, malware removal.

Greeley And Fort Collins Colorado

* Resolved and closed 50% more tickets than any other technician.* Trained the Help Desk staff.* Remote Access subject matter expert.* Automated the system build, configuration, security scan, and application installation tasks saving over 40 staff hours per week.* Promoted to team lead then department manager.* Scope: Windows, Linux, HPUX, Ignite Server, Apache, automation, mentoring, shell scripting, DNS.

Fort Collins, Colorado

* Help Desk for 25,000 FED LOG, NAV LOG, NAIC application clients, increasing first contact resolution from 65% to 99%.* Taught troubleshooting to help desk staff at 3 day seminars for The Defence Logistics Agency (DLA.mil) and The National Association of Insurance Commissioners (NAIC.org).* Promoted to Systems Administrator, managed all servers, workstations, and the intranet.* Added servers for secure file transfer, and CD creation to save 10 staff hours plus 95% overnight shipping costs.* Automated Database Migration saving hundreds of staff hours.* Scope: Windows, Linux, IBM MainFrame, Netware, programming, switches, routers, intranet.

Fort Collins, Colorado, United States

* Created point-of-sale cash register program for Colorado State University.* Configured infrastructure for a hotel renovation.* Tutored college professors on advanced office application features.* On call support for many small companies.* Scope: Windows, programming, routers, switches, intranet, training, troubleshooting, malware removal.

Fort Collins, Colorado Area

* Scored 100%, the highest ever, on the applicant technical test.* Updated and upgraded all systems and software plus added server security.* Automated updates and backups.* Developed new, and fixed all existing in-house applications.* Noticed the sales team standing in line at a fax machine so I added a fax server to eliminate 30 unproductive staff hours per week.* Given a severance package after resolving all of their problems.* Scope: Windows, Netware, switches, routers, intranet, programming, automation.

Las Vegas, Nv & Colorado Springs, Co

* Debugged, and added features to an in-house program for First Sierra Commodities to reduce daily processing time from 6 hours to 6 minutes and reduce paper use by 90%.* On call support for many small companies.* Subcontracted to computer services companies.* Vacation relief for IT Manager at Every Home for Christ.* Within 3 days, fixed a 2 page list of every known computer problem at National Systems & Research Co.* Scope: Programming, Windows, intranet, switches, routers, administration.

Las Vegas, Nevada

* Managed a $3m project to build, configure, and network 900 computers and 9 Netware servers from parts.* Managed, upgraded, and updated all infrastructure devices, servers, and workstations.* Promoted to Team Lead and Network Administrator.* Known for organizing and delegating tasks to complete projects ahead of schedule.* Scope: Netware, Windows, switches, routers, intranet, automation.

Albuquerque, New Mexico

* Managed projects to computerize, network, and train Legal, and Medical offices where computers or networks had never been.* Provided computer troubleshooting, installation, and repair services.* Scope: Netware, Windows, Switches, Routers, PC Hardware.

Kirtland Afb

* Provided computer automation, configuration, training, troubleshooting and repair.* Created a security review tracking program for the Air Force Weapons Lab and Pentagon.* Offered the position of Network Administrator but could not meet the time requirement.* Scope: Netware, programming, Windows, automation, training, troubleshooting.