Doug Loudenslager, Mba Email & Phone Number

Dallas, Tx, Us

Business Solution consulting with expertise in: revenue operations, CRM System optimization and implementations, sales forecasting and analytics, sales process and strategy, sales enablement, RFP Management / Deal Desk, sales compensation plan development and execution, and contract lifecycle management.

Irving, Texas, Us

• Business transformation & Sales Operations leader under newly formed CoverMyMeds (CMM) business unit consolidation that, in July 2021, combined the legacy business units: RxCrossroads by McKesson, Relay Health, and CoverMyMeds under a single CMM brand. • Responsible for defining and executing the Customer Relationship Management (CRM) corporate strategy for the new CMM Business Unit. This includes unifying processes and all related CRM technology for the three legacy teams into one. • Drive unification of key stakeholder processes, technology, & Analytics to support: Marketing, Sales, Proposal/RFP Management, Pricing & Finance, Contracting, Client Program Implementation, and Client Management. • Cross-functional leadership w/ oversight of third-party change management & systems implementation consulting team. • Development of key performance indicators and unified client sales metrics including comprehensive sales forecasting and overall pipeline analytics.

Irving, Texas, Us

Strategic design and management of sales operations for the McKesson Life Sciences (MLS) division of McKesson US Pharma and Specialty Health. This includes sales process design & execution for the MLS Sales organization, Sales Technology (Salesforce.com) business leadership, Sales Training & Development, Sales Architecture and Proposal Management teams.

Irving, Texas, Us

Lead Sales Technology team responsible for the sales technology development and support for McKesson US Pharmaceutical divisions field sales organization. Grew Salesforce.com platform from supporting 400+ field and inside sales team members to 1,100+ user base and process automation for 16+ additional unique implementations for key internal sales stakeholders and partners. Lead team of 50+ Inside Account Managers and supervisors with goal of driving generic drug purchasing profitability and field sales program support.

Irving, Texas, Us

Lead the Sales Technology team in providing world class sales technology development and support for the McKesson US Pharmaceutical field and inside sales organizations. The team support includes Salesforce.com administration, architectural design, business intelligence and analytics for the McKesson Pharmaceutical national sales teams as well as internal help desk support for all sales technology solutions.

Greenwood Village, Colorado, Us

CRM and Sales Operations Strategy DevelopmentSales methodology senior leadershipSalesforce.com system design and administrationSales and Solutions support operational metric developmentSales team training and developmentInterdepartmental process definition and execution

Louisville, Co, Us

START-UP OPERATIONAL DEVELOPEMENT:* Overall Sales Operations function. * Sales Force Automation* Client Contract Management* Inside Sales Team. * Sales Compensation program* Sales forecasting methodology* Proposal approval workflow and management process* Global Sales operations set-up for offices GHX offices in Canada, UK and Germany.RESULTS:* Sales team increased sales from $10M to over $60M annually over the past 4 years. * Inside team generates over $3M annually in closed business leads.* Automated over 4,000 customer contracts* Reduced time to process contracts from over 35 days to less than 5 days in 6 month period.

Louisville, Co, Us

START-UP OPERATIONAL DEVELOPMENT:* GHX Customer Relations Center (CRC). * GHX corporate Customer Relationship Management (CRM) strategy. * Managed on-going client relationships for key GHX (Fortune 100) corporate owners. * Service Level Commitment metrics and reporting to all GHX customers.* GHX Customer Education department. * GHX Trading Partner Management (TPM) client registration team.* Global support operations for GHX offices in Canada and Europe.RESULTS:* Improved overall Customer satisfaction from under 70% willing to recommend to over 90% willing to recommend. * Onboarded over 1,500 hospital clients and over 200 supplier clients with TPM team.

START-UP OPERATIONAL DEVELOPMENT:* i2 customer Help Desk and Hosting/Technical Support (second level) operation. * Client Support website design and usability. * Outsourcing support activities to vendors in US (IBM) and India. * Incorporated a full CRM strategy to support the Help Desk operations.* Developed a program for offering Help Desk services to the i2 customer end users in U.S. and Europe. RESULTS: * Generated over $100K in new business revenue for i2 in less than six months.* Improved customer satisfaction through elimination of multiple phone triage points.

PERFORMANCE MANAGEMENT:* Baylor Information Center (BIC) - physician referrals, class scheduling, fulfillment, customer service, patient satisfaction surveys and marketing support functions.* Manage staff of twenty-one individuals and budget of $1.2M.START-UP OPERATIONAL DEVELOPEMENT:* Patient Access to care model for BHCS which consists of 14 owned or leased Hospitals and approximately 3,000 licensed beds. * Centralized model for coordination of managed care contract information, database management, scheduling of services, pre-certification of medical procedures, admitting, and discharge.* Implemented a centralized intake program that consolidated the scheduling and pre-certification of all Rehabilitation Services for all 14 BHCS Rehab facilities. * Developed comprehensive risk assessment program with the Baylor Senior Health Center physicians. * Completed a comprehensive CRM system analysis and implementation for the BIC.* Developed and implemented the Baylor University Medical Center patient customer service program (3-SERV) that consolidated patient issue management and reporting.RESULTS:* Outpatient Rehab admissions volume has increased by 30% in the first 18 months as a result the program.* Increased overall patient call volume.* Increased overall patient satisfaction.

Master Of Business Administration (M.B.A.), Healthcare

Ba, Communications

Leadership 201