Douglas Lum

Douglas Lum Email and Phone Number

Director of Software Engineering at ServiceNow @ ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us
Douglas Lum's Location
San Francisco Bay Area, United States, United States
Douglas Lum's Contact Details

Douglas Lum personal email

Douglas Lum phone numbers

About Douglas Lum

With over 18 years of web development experience, I am a seasoned technical leader and front-end engineering expert who is passionate about building innovative and user-friendly digital experiences. As the Director of Engineering at DocuSign, I provide technical guidance and direction to a team of talented engineers who deliver cutting-edge solutions for electronic signature and digital transaction needs.I have a proven track record of defining and implementing technical strategies and architectures, streamlining and improving processes, and enhancing productivity and performance. I have successfully led and managed various web projects, collaborating with internal and external stakeholders, vendors, and partners. I have also cultivated and supported a culture of collaboration and inclusion among my team members, and facilitated their training and development. My mission is to leverage my skills and expertise to create impactful and value-added products and services that advance DocuSign's vision and goals.

Douglas Lum's Current Company Details
ServiceNow

Servicenow

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Director of Software Engineering at ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us
Website:
servicenow.com
Employees:
5
Douglas Lum Work Experience Details
  • Servicenow
    Director Of Software Engineering
    Servicenow Aug 2024 - Present
    Santa Clara, Ca, Us
  • Docusign
    Director Of Engineering - Client Ui
    Docusign Feb 2022 - Jun 2024
    San Francisco, Ca, Us
    🚀 Team Leadership and Coordination: I successfully manage and lead four high-performing teams of 35+ engineers, including the Sending client full-stack application team, the UI component library/design system team, the Globalization team, and the Accessibility team. My ability to effectively coordinate the efforts of these teams ensures seamless collaboration, increased productivity, and alignment with our organizational goals.🌱 Team Growth and Talent Acquisition: I have demonstrated exceptional leadership in team growth by implementing strategic recruitment initiatives that have resulted in a 10% expansion of our team within the past year. Through careful talent identification, successful hiring processes, and comprehensive onboarding, I ensure new team members integrate seamlessly and contribute to our collective success.📈 Career Development and Mentorship: I foster a culture of growth and career development within my teams. I have developed and executed career growth paths for team members, leading to a 15% promotion rate within the team. My guidance, mentorship, and support empower individuals to identify their goals, acquire new skills, and advance in their careers.🌐 Complex Project Delivery: I have led the successful delivery of complex projects, including a micro front-end application rearchitecture, cloud migration efforts, and a visual refresh of numerous applications using our new design system. These projects have been instrumental in enhancing our product offerings and user experiences.🌟 Accessibility Advocacy: I actively promote and grow the Accessibility program within the organization. By establishing corporate best practices, creating video and written training materials, and implementing a champion program to empower engineers, I have contributed to a 30% reduction in overall accessibility bugs, making our products more inclusive and user-friendly.
  • Charles Schwab
    Technical Director, Digital Experience - Front End Engineering
    Charles Schwab Jan 2018 - Jan 2022
    Westlake, Texas, Us
    I define the technical strategy and direction of the company’s digital content platform from a front-end perspective making key design determinations and implementing decisions with development teams in compliance with corporate standards and coding best practices around usability, accessibility, and optimization. I define the architecture of the corporate digital design system and manage the development effort. I define and map career growth paths for development team members to develop internal skills and promote advancement from within. I cultivate and manage vendor relationships, collaborating with external vendors on relevant technologies. I led the creation of an internal design system used cross-enterprise across 10+ sites. I drove the migration plan to migrate legacy Content Management System onto new CMS and defined front-end strategy.I mentored a team of 10+ front-end engineers on numerous projects of different scale.
  • Charles Schwab
    Senior Engineering Manager - Front End
    Charles Schwab Mar 2012 - Dec 2017
    Westlake, Texas, Us
    I managed a development team of front-end engineers responsible for developing architecture of large- and small-scale builds and established and promoted a new team culture of collaboration and inclusion in alignment with corporate standards and general best practices. I served as the lead technical consultant on all major web builds.I led the team that overhauled the Schwab.com pre-login experience.I built out a core team of 8 front-end developers who exhibited high velocity output, increasing revenue and advancing within the company.
  • Charles Schwab
    Senior Front End Engineer
    Charles Schwab Jun 2009 - Mar 2012
    Westlake, Texas, Us
    I developed responsive front-end builds employing industry best practices and principles. I developed and managed team workflow tools and properties. I established standards and best practices around accessibility, optimization, usability, and SEO.
  • Sr. Web Developer
    Teksystems
    Sr. Web Developer Nov 2007 - Jun 2009
    Contracting Role at Charles Schwab and Co., Inc.
  • Giga-Tronics
    Web Developer/Marketing Communications Specialist
    Giga-Tronics Dec 2006 - Nov 2007
    Dublin, Ca, Us
  • Ascor Inc.
    Webmaster
    Ascor Inc. Jan 2003 - Nov 2006

Douglas Lum Skills

Product Management User Experience Analytics Web Analytics Management Javascript Agile Methodologies Jquery E Commerce Web Development Cross Functional Team Leadership Css Cms Cascading Style Sheets Html 5 Css3 Jquery Ui Php Salesforce.com Seo Content Management Html5 Content Management Systems Software As A Service Search Engine Optimization Javascript Libraries Javascriptmvc Advanced Css Backbone.js Marketing Communications Financial Services Ruby Saas Competitive Analysis Enterprise Software Sdlc Omniture Sass Semantic Html C# Databases Adobe Creative Suite Web Services Responsive Design Angularjs Python

Douglas Lum Education Details

  • University Of California, Davis
    University Of California, Davis
    Communication And Media Studies

Frequently Asked Questions about Douglas Lum

What company does Douglas Lum work for?

Douglas Lum works for Servicenow

What is Douglas Lum's role at the current company?

Douglas Lum's current role is Director of Software Engineering at ServiceNow.

What is Douglas Lum's email address?

Douglas Lum's email address is do****@****ail.com

What is Douglas Lum's direct phone number?

Douglas Lum's direct phone number is (800) 435*****

What schools did Douglas Lum attend?

Douglas Lum attended University Of California, Davis.

What are some of Douglas Lum's interests?

Douglas Lum has interest in Economic Empowerment, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.

What skills is Douglas Lum known for?

Douglas Lum has skills like Product Management, User Experience, Analytics, Web Analytics, Management, Javascript, Agile Methodologies, Jquery, E Commerce, Web Development, Cross Functional Team Leadership, Css.

Who are Douglas Lum's colleagues?

Douglas Lum's colleagues are Khushi Agarwal, Kevin Lyon, Morgan Piecukonis, Bruno De Graeve, Luka Aleksander Lozar, Tom Cushing, Shiv Balakrishnan.

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