Doug Lund Email & Phone Number

Denver, CO, US

New Brighton, MN, US

Greenwood Village, Colorado, US

Facilitate the happiness and productivity of ten Delivery staff Leadership, management, and accountability for technical staffTraining, coaching, and development for department roles Onboardings completed within schedule, budget, and documentation expectations Coordinate & communicate effectively with Engagement & Sales Platform technology stack strategy.

Greenwood Village, Colorado, US

My primary responsibility as head of the technical services department was the happiness and productivity of thirty staff; including the service desk, field engineers, managed services, and the technical managers. My role was accountable for development of operations and service delivery process, staff utilization and efficiency, and the key performance.

Greenwood Village, Colorado, US

Designed, deployed, and administered hybrid infrastructure environments for SMB. Tier 3 break/fix for 200+ businesses, both onsite and remote support. Accountable for excellent service delivery, and accurately capturing time in the ticketing system. Extensive server, firewall, Active Directory, and Microsoft Cloud project work. Accepted promotion to manage.

San Diego, California, US

Sole proprietor, virtual call center and consulting. Designed scalable VoIP networks and collaboration servers. Established multiple high-volume customer service call centers in the US, Peru and Mexico. I managed all aspects of network operations, software configuration, server and user hardware maintenance, as well as vendor management.

Deployed and maintained email, DNS, and web hosting infrastructure. Successfully launched the hosting services offering. Content and graphic design for several high-traffic web sites and corporate marketing materials. Managed day-to-day operations for online marketing, including email and search advertising campaigns. Received training and experience in.

Administered all production servers for business critical applications including email, DNS routing and web hosting. Responsible for operations and marketing, customer billing and company website. Successfully grew the dial-up and DSL product into a saleable asset, subsequently sold to a larger ISP. Responsible for all customer support, hardware, software.

Dallas, TX, US

Designed and implemented complex networks for four global businesses, including OC12/48 hub transport with OC3 and DS3 endpoint connectivity. Successfully negotiated carrier services, contracted engineering, equipment sales, and go-to-market collaborative product offerings. Subject matter expert in ATM, SONET, Gigabit Ethernet and Cisco CPE. Exceeded sales.

Denver, Colorado, US

Pre-sales engineering, network and equipment design, scopes of work for the field techs, pre-sales configuration of data and voice equipment, conducting product training for sales and management staff and managing vendor alliances. Completed Cisco courses ICND, DCN, VOIP/FR/ATM and AVVID.

Technical and administrative support for business PBX telephone systems. Extensive programming of call routing tables and voicemail systems, remote software upgrades, station and feature programming, integrating trunks into switching system and ad-hoc troubleshooting. Trained/certified in Merlin Legend.