Doug Mcsorley work email
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Experienced Customer Success Manager focused with helping my customers succeed. Throughout my career I've built productive relationships, increased revenue and ensured customer success and satisfaction. And due to my background in website analytics and digital marketing, I have been successful analyzing data, communicating with internal and external parties and executing on plans to help operations and business grow. Whether launching a new lacrosse program at the collegiate level, live scoring games or recruiting new players, I am constantly looking for ways to improve results. I want to see all athletes, programs and schools achieve the recognition they deserve. Over the past 2 years, I fulfilled multiple roles simultaneously - sales, customer / client success, quality assurance and operations for ScoreShots (based out of Fayetteville, NC). I’ve been a remote worker since 2007, working from my home office in upstate NY. I am a lifelong learner and have a true interest in learning new technologies and tools. And when I'm not editing film or evaluating lacrosse players, you can find me testing my limits in the gym. MY APPROACH TO CUSTOMER SUCCESS:* Set clear expectations while working with clients and provide quick response times;* Solve problems quickly while maintaining an upbeat and positive attitude;* Go above and beyond to ensure customer questions regarding products and services are resolved and thoroughly answered;* Partner collaboratively with internal team to fully satisfy customer needs.✉ Doug . McSorley @ Gmail . com 📱 +1-585-444-5833 (Office)
Mcsorley Designs
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FounderMcsorley DesignsRochester, Ny, Us
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Internet Marketing Specialist & Lacrosse EvaluatorCyberxtrain Jan 2000 - PresentDeliver web analytics, SEO and social media marketing for customers in sports and fitness fields.• Increase clients web site presence and update content.• Teach the value of web analytics and how to interpret data.• Create highlight lacrosse film for players to showcase to coaches.• Produced game highlights for the Monroe CC and Roberts Wesleyan College Lacrosse Teams, which helped increase our web and social media traffic** Freelance Lacrosse Evaluator and Recruiter for a variety of companies. **
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Accounting SpecialistPrestosports Feb 2022 - Jun 2024Cincinnati, Oh, UsI have used my experience as a Customer Success Manager to drive my success as an Accounting Specialist by consistent communication with customers and helping resolve issues quickly. I was the primary person on the project that helped Presto Sports collect $2.5M back in past-due invoices. In current accounting cycles, we are getting payments faster (average 20 days vs average 65 days before). • Contacted customers with invoices over six months to three years old and collected $2.5M in late payments. • Closed 300 open tickets that had been unresolved due to changes in accounting personnel. • Updated and edited customer documents by contacting customers making it possible to collect payments. • Updated customer records in Salesforce and Sage Intacct. • Creating new processes to receive payments from customers in a timely manner. -
Customer Success Manager (Qa Analyst / Lead Tech Support And Account Executive)Scoreshots Sep 2018 - Apr 2022As a Customer Success Manager, manage relationships with over 550 customers in the club, high school, college and professional athletic organizations with accountability for customer loyalty and retention. Additionally, provide quality assurance for development and design teams for new features and bug fixes.• Create new client lifecycle management system, starting from initial sale through all phases of on-boarding, implementation, training, and continued education.• Introduced CRM Tool (Close.IO), which helped retain 90% of customers during renewal period between 2019 and 2021. Including winning $250k of renewals between key period of May to September 2021. • Provide demos, via Zoom for potential and current customers (club, high school, college and professional athletic organizations)• Coordinate and lead educational webinars, live events and email campaigns on updates and new features which has helped increase our Net Promoter Score (NPS) metric from 30 to over 80.• Investigate and resolve customer issues, ranging from simple to complex, in order to ensure client retention and satisfaction using Intercom (support chat).• Started implementing PandaDoc and Salesforce for new customers after ScoreShots partnership with Presto Sports. -
ConsultantInside Lacrosse Feb 2017 - Apr 2020UsHelping with live scoring for men’s D1, D2 and D3, as well as, D1 women’s lacrosse games. I also helped with high school score updates. -
Marketing SpecialistFellowship Of Christian Athletes Jul 2018 - Dec 2019UsHelp the team with social media, website updates, marketing and more. -
Assistant Men'S Lacrosse Coach And Director Of Lacrosse OperationsSt Bonaventure Nov 2017 - Aug 2018Welwyn Garden City, GbStarted social media accounts (Facebook and Instagram) and actively engaging audience on all channels. Have grown Instagram to over 600 followers in less then two months and have grown our Twitter audience by over 3400 since taking over. -
Director Of Lacrosse Operations & Assistant Lacrosse CoachMonroe Community College Aug 2005 - Nov 2017Rochester, Ny, Us- Coordinate all recruiting activities. My main goal is to increase awareness of our lacrosse program for players and families not only in NY state but also throughout the world via our website and social media. Our Twitter account is now the second most followed JUCO Lacrosse team. - Created Instagram and Google + accounts in February 2015. - Planning numerous fund raising activities including tournaments, clinics and other ideas for the MCC lacrosse program and community. (Face-Off Academy coming April 18th). - Created and maintain website for lacrosse team (re-designed in Feb 2015). Website is a way to keep fans, parents, alumni and MCC students update on our games as well as view our game photos, etc.- Created video highlights from games during the 2011 to present seasons and posted to website and FB fan page. Also, provided game breakdowns for coaches and players. Posted taped games on our website for players and coaches to view. - Created Facebook fan page & custom landing page for the MCC lacrosse team (first for the college). We had a great response from fans, alumni, parents and students.- I work primarily with the Offensive coach & Face-off coach. Also helped with conditioning drills.- Game day setup of field, coordinated activities & arrivals with away team and all other coaching responsibilities. This is just a short list of the activities that I do when helping run the MCC Lacrosse Team. -
Website Coordinator And Graphic DesignerRochester Rattlers May 2016 - Aug 2017Producing content for website and graphic designs for website and social media (part time). Create game notes for local and national media. Helped coaching staff with getting game film.
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Lacrosse Operations Analyst, Customer Success & SalesKrossover Oct 2012 - Sep 2016• Review indexed games to ensure accuracy• Provided customer success to lacrosse coaches at all levels (high school, college, professional and youth)• Trained indexers and managers on the game of lacrosse and how to stat correctly• Led lacrosse sales – Grew this season from 1 NLL team to 6 NLL teams and all 8 MLL teams• In charge of obtaining all professional team game film for the NLL and MLL• Signing new lacrosse tournaments and club teams
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Digital Media ConsultantInside Lacrosse Oct 2012 - Jan 2016Us• Create monthly social media and website analytics reports for executives and staff members• Key member on implementing social media measurement tool (February 2015)• Manage the new store site (created in OpenCart)• Update the forums lacrosse website (forums.insidelacrosse.com)• Created how-to videos for easier navigation in the forums area• Led the charge on Social Media with daily contests leading up to the Konica Minolta Big City Classic (www.bigcityclassic.com) lacrosse games
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Video And Game AnalysisRochester Knighthawks Dec 2013 - Dec 2015I break down game film of the Knighthawks and all other NLL teams. I worked with the head coach and the other staff to review important stats and analysis from each game. I was also in charge of downloading and uploading all NLL games on a weekly basis to our video application. *** NLL Champions (2012, 2013, and 2014) ***
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Video And Game Analysis For Team CanadaTeam Canada Jul 2014 - Aug 2014I will be breaking down game film for Team Canada. I will be working with the GM, head coach and the other staff to review important stats and analysis from each game. I am also in charge of downloading and uploading all World Lacrosse Championship games during the entire tournament.
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Assistant Lacrosse Coach & Team Manager (Volunteer)Roberts Wesleyan College Aug 2011 - Nov 2013Rochester, Ny, UsHelped with recruiting student athletes to the new D2 programCoached face-offs and offenseGame day setupVideo breakdown and game analysis -
Intern - Game AnalysisHamilton Nationals May 2013 - Sep 2013I broke down game film of the Nationals and all other MLL teams. I worked with head coach, Dave Huntley and the other coaching staff to review important stats and analysis from each game. I was also in charge of downloading and uploading MLL games on a weekly basis to our video application.
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Daytona Beach Half Marathon Social Media InternCentral Florida Sports Commission Dec 2012 - Mar 2013Orlando, Florida, UsPosted engaging content on both Facebook and Twitter. Created monthly reports for all management and executives to review our progress. Managed and grew the social media presence through Facebook (600+ fans) and Twitter (300+ followers) in three months. -
Web Analytics ConsultantSymetri Apr 2007 - 2008CaFocused primarily on web analytics for Symetri's clients, using Google Analytics and Clicktracks. I provided all analytics and SEO reports for managers and clients. I also provided tech support for one of their larger clients. -
Trainer And Content ManagerOs-Cubed, Inc. 2007 - 2008I helped train new customers on the content management system.
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Website Quality Assurance EngineerLogical Solutions Jul 2005 - Apr 2006· Tested new and updated web sites and web applications including .NET websites· Part of maintenance team tasked with verifying fixed defects and subsequent regression testing· Fixed and updated web sites based on clients requirements· Provided monthly reports to team members and marketing team· Added content to newly created sites
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Lead Software Qa EngineerMindex / Xerox Corp Jul 2002 - Feb 2004Rochester, New York, Us· Testing Software Applications that have been created in Microsoft .NET· Key member in reducing defect count from over 400, to below 100 defects· Verifying Security of applications· Creating automation scripts to test software · Key member in developing testing strategy -
Software Qa EngineerElement K Jun 2000 - Jul 2002Nashua, New Hampshire, Us· Worked with developers, customer service, and other team members to solve daily problems· Verified and closed problem reports in the defect tracking database once problem has been reported · Verified that servers are able to go back in service· Verified defects from customer server· Verified and validated code – ASP, JavaScript, etc.· Keep team members up to date with current defects, and status on resolution -
Contract Software EngineerEastman Kodak / Mindex Feb 1999 - Jun 2000Worked as a Software Engineer for the P3 Certification Evaluation Team· Developed, tested, and certified software and hardware installation kits for the global implementation of Windows NT with Service Pack 6.0 for Eastman Kodak· Utilized various software applications to create unattended installation scripts using Wise InstallMaster, and Winbatch · Worked with configuration centers at Kodak Office & Kodak Park to resolve level 3 problems and reporting problems to other team members
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Key OpXerox 1997 - 1999Norwalk, Connecticut, Us
Doug Mcsorley Skills
Doug Mcsorley Education Details
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Full Sail UniversitySports Marketing And Media -
University Of San FranciscoInternet Marketing
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Monroe Community CollegeBusiness Administration
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Alfred StateEngineering Science
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AquinasGeneral Studies
Frequently Asked Questions about Doug Mcsorley
What company does Doug Mcsorley work for?
Doug Mcsorley works for Mcsorley Designs
What is Doug Mcsorley's role at the current company?
Doug Mcsorley's current role is Founder.
What is Doug Mcsorley's email address?
Doug Mcsorley's email address is do****@****ail.com
What is Doug Mcsorley's direct phone number?
Doug Mcsorley's direct phone number is +158545*****
What schools did Doug Mcsorley attend?
Doug Mcsorley attended Full Sail University, University Of San Francisco, Monroe Community College, Alfred State, Aquinas.
What are some of Doug Mcsorley's interests?
Doug Mcsorley has interest in Children, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare, Health.
What skills is Doug Mcsorley known for?
Doug Mcsorley has skills like Social Media Marketing, Google Analytics, Social Media, Seo, Facebook, Web Analytics, Marketing, Online Marketing, Social Networking, Digital Media, Lacrosse, Web Design.
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