Doug Mcsorley Email & Phone Number

Rochester, NY, US

• Deliver web analytics, SEO and social media marketing for customers in sports and fitness fields.
• Increase clients web site presence and update content.
• Teach the value of web analytics and how to interpret data.
• Create highlight lacrosse film for players to showcase to coaches.
• Produced game highlights for the Monroe CC and Roberts Wesleyan College Lacrosse Teams, which helped increase our web and social media traffic** Freelance Lacrosse Evaluator and Recruiter for a variety of companies. **

Cincinnati, OH, US

• I have used my experience as a Customer Success Manager to drive my success as an Accounting Specialist by consistent communication with customers and helping resolve issues quickly. I was the primary person on the.
• Contacted customers with invoices over six months to three years old and collected $2.5M in late payments.
• Closed 300 open tickets that had been unresolved due to changes in accounting personnel.
• Updated and edited customer documents by contacting customers making it possible to collect payments.
• Updated customer records in Salesforce and Sage Intacct.
• Creating new processes to receive payments from customers in a timely manner.

• As a Customer Success Manager, manage relationships with over 550 customers in the club, high school, college and professional athletic organizations with accountability for customer loyalty and retention..
• Create new client lifecycle management system, starting from initial sale through all phases of on-boarding, implementation, training, and continued education.
• Introduced CRM Tool (Close.IO), which helped retain 90% of customers during renewal period between 2019 and 2021. Including winning $250k of renewals between key period of May to September 2021.
• Provide demos, via Zoom for potential and current customers (club, high school, college and professional athletic organizations)
• Coordinate and lead educational webinars, live events and email campaigns on updates and new features which has helped increase our Net Promoter Score (NPS) metric from 30 to over 80.
• Investigate and resolve customer issues, ranging from simple to complex, in order to ensure client retention and satisfaction using Intercom (support chat).

US

Helping with live scoring for men’s D1, D2 and D3, as well as, D1 women’s lacrosse games. I also helped with high school score updates.

US

Help the team with social media, website updates, marketing and more.

Welwyn Garden City, GB

Started social media accounts (Facebook and Instagram) and actively engaging audience on all channels. Have grown Instagram to over 600 followers in less then two months and have grown our Twitter audience by over 3400 since taking over.

Rochester, NY, US

- Coordinate all recruiting activities. My main goal is to increase awareness of our lacrosse program for players and families not only in NY state but also throughout the world via our website and social media. Our Twitter account is now the second most followed JUCO Lacrosse team. - Created Instagram and Google + accounts in February 2015. - Planning.

Producing content for website and graphic designs for website and social media (part time). Create game notes for local and national media. Helped coaching staff with getting game film.

• Review indexed games to ensure accuracy
• Provided customer success to lacrosse coaches at all levels (high school, college, professional and youth)
• Trained indexers and managers on the game of lacrosse and how to stat correctly
• Led lacrosse sales – Grew this season from 1 NLL team to 6 NLL teams and all 8 MLL teams
• In charge of obtaining all professional team game film for the NLL and MLL
• Signing new lacrosse tournaments and club teams

US

• Create monthly social media and website analytics reports for executives and staff members
• Key member on implementing social media measurement tool (February 2015)
• Manage the new store site (created in OpenCart)
• Update the forums lacrosse website (forums.insidelacrosse.com)
• Created how-to videos for easier navigation in the forums area
• Led the charge on Social Media with daily contests leading up to the Konica Minolta Big City Classic (www.bigcityclassic.com) lacrosse games

I break down game film of the Knighthawks and all other NLL teams. I worked with the head coach and the other staff to review important stats and analysis from each game. I was also in charge of downloading and uploading all NLL games on a weekly basis to our video application. *** NLL Champions (2012, 2013, and 2014) ***

I will be breaking down game film for Team Canada. I will be working with the GM, head coach and the other staff to review important stats and analysis from each game. I am also in charge of downloading and uploading all World Lacrosse Championship games during the entire tournament.

Rochester, NY, US

Helped with recruiting student athletes to the new D2 programCoached face-offs and offenseGame day setupVideo breakdown and game analysis

I broke down game film of the Nationals and all other MLL teams. I worked with head coach, Dave Huntley and the other coaching staff to review important stats and analysis from each game. I was also in charge of downloading and uploading MLL games on a weekly basis to our video application.

Orlando, Florida, US

Posted engaging content on both Facebook and Twitter. Created monthly reports for all management and executives to review our progress. Managed and grew the social media presence through Facebook (600+ fans) and Twitter (300+ followers) in three months.

CA

Focused primarily on web analytics for Symetri's clients, using Google Analytics and Clicktracks. I provided all analytics and SEO reports for managers and clients. I also provided tech support for one of their larger clients.

I helped train new customers on the content management system.

· Tested new and updated web sites and web applications including.NET websites· Part of maintenance team tasked with verifying fixed defects and subsequent regression testing· Fixed and updated web sites based on clients requirements· Provided monthly reports to team members and marketing team· Added content to newly created sites

Rochester, New York, US

· Testing Software Applications that have been created in Microsoft.NET· Key member in reducing defect count from over 400, to below 100 defects· Verifying Security of applications· Creating automation scripts to test software · Key member in developing testing strategy

Nashua, New Hampshire, US

· Worked with developers, customer service, and other team members to solve daily problems· Verified and closed problem reports in the defect tracking database once problem has been reported · Verified that servers are able to go back in service· Verified defects from customer server· Verified and validated code – ASP, JavaScript, etc.· Keep team members.

Worked as a Software Engineer for the P3 Certification Evaluation Team· Developed, tested, and certified software and hardware installation kits for the global implementation of Windows NT with Service Pack 6.0 for Eastman Kodak· Utilized various software applications to create unattended installation scripts using Wise InstallMaster, and Winbatch · Worked.

Norwalk, Connecticut, US

Bachelors, Sports Marketing And Media

Certificate, Internet Marketing

As, Business Administration

Engineering Science

General Studies, General Studies