Doug Morey Email & Phone Number

Portland, OR

Providing end to end account management in the auto inventory financing industry (flooring). Business growth through prospecting and relationship building. Customer retention through risk management and elevating the customer relationship.

Hillsboro, Oregon, United States

Frontline customer service role focused on helping customers successfully navigate the complaint and escalation process while also building customer relationships with empathy, understanding and advocacy. Successes included quickly becoming a subject matter expert and onboarding new hires and received multiple awards for excellent customer service.

Hillsboro, Oregon, United States

Conducted 150 cold calls per day to recover and negotiate payments on delinquent accounts. Became a job coach in less than six months and quickly exceeded money collected per hour goal by an average of 25% while also exceeding call efficiency goal by an average of 20%.

Portland, Oregon Area

Operations and facility manager of a multi-site facility. Effectively managing production, quality, safety, and personnel. Consistently met and exceeded production and quality goals, while also maintaining one of the lowest overhead rates in the U.S. and a safety record of 2100+ days injury free.

Beaverton, OR

Managed daily operations of a parts distribution center, ensuring 150 dealers received daily deliveries. Decreased processing time by 15% by redesigning the outbound program.

Houston, Texas Area

Senior manager at a multi-site servicing and maintenance facility of 100+ employees in production, quality, workforce planning, and safety. By implementing visual controls and LEAN principals reduced tool loss by 300%. Established standard work for high value assets resulting in 99% schedule adherence and reducing outbound failures by 50%.

Houston, TX

Managed shop operations in production and safety for 200+ employees. Developed training material for LEAN, directly teaching/coaching supervisors and managers. From this training, led and sustained multiple LEAN projects with results ranging from eliminating stock outs to decreasing cycle time.

Houston, Texas Area

Operations manager overseeing admin function, safety, supply, vehicles/fleet, and vendor management for a $36M budget.

Omaha, NE

Project manager of special projects and conducted various financial/data analysis. Managed multiple projects culminating in successful recovery of $100K annually by designing and building a systematic process to recover money from other railroads. Developed life cycle cost model for locomotive fleet and built a database for departmental supply function.

Omaha, NE

Internal audit associate, senior, and supervisor of various financial and operations audits. While also coaching and training new auditors on data extraction and how to build relationships with those being audited.

Master Of Business Administration (Mba), Operations/Management Information Systems

Activities and Societies: United Way

Bachelor Of Business Administration (B.B.A.), Finance

Activities and Societies: Big Brother/Big Sisters Minors - Math and Psychology