Douglas J. Mutsch Email and Phone Number

Versatile career provides broad experience performing decision-making on strategic planning, sales, marketing, recruiting and customer service issues. * Designed and implemented policies and procedures for both the offices and field sales force.* Coached senior executives with direct reports which increased awareness and improved collaboration.* Led team in learning strategy for launching new recruiting missions, vision, values including developing recruiting presentations, train the trainer programs and coordinating implementation within a 15 state operation. * Developed and implemented all sales materials from multiple carriers, including sales scripts, sales reporting and monitoring sales performance.* Led planning and design team for system wide customer service strategy to increase customer satisfaction.* Increased sales, improved leadership, trained team building, agent retention and recruiting techniques.* Consulted with staff executives on implementation of numerous meetings.

Marketed numerous supplemental health products, developed work-site and person to person markets.* Developed sale strategies and systems for personal producers and teams.* Personally recruited, licensed and trained all agents and managers under my authority.* Designed and implemented performance management system and succession planning process by providing organization-wide consistency in improved performance.* Managed eight agency's throughout Indiana growing sales and personnel.* Results included promotions and individual and teams receiving numerous Awards