Doug Nichols Email and Phone Number

I lead an extraordinary group of Commerce Functional Architects, Technical Architects and Community leads within our Commerce Practice that help our Professional Services & Go to Market teams sell and deliver world class solutions to our customers.

CloudCraze was acquired by Salesforce April 9th 2018

Responsible for enterprise applications across major business functions, including eCommerce, Product Development and Production, CRM, Retail, Restaurant and Supply Chain. Work closely with the business to help define strategic business objectives, lead architecture and development teams to deliver technical solutions to successfully meet those objectives.• Responsible for the overall architecture, technical design and implementation of enterprise technical solutions; including Supply Chain, Retail Systems, eCommerce and Web Content Management applications• Member of executive leadership team tasked with defining and executing an Omni-Channel strategy• Hands on participation during solution definition, design and implementation• Drove innovation including developing tools and processes as needed to help improve the efficiency of future projects• Led definition and enforcement of enterprise-wide architectural and development best-practices and guidelines• Led team of 30 architects and developers responsible for the delivery of technical solutions• Continuously stayed informed on the latest trends and emerging technologiesTechnologies leveraged: SAP Hybris Commerce, Adobe AEM, Aptos(Epicor) Retail Suite, Manhattan WMOS, PTC FlexPLM, BlueCherry ERP & AWS, Oracle ODA/RAC/RDBMS, SQL Server, SQL Server Reporting Services (SSRS), Atlassian JIRA, Confluence and Bitbucket, Smartsheet

Led overall digital strategy, architecture, development, program management and operational support for eCommerce and digital initiatives. Partnered with eCommerce business stakeholders to understand and help refine business strategy and objectives, then built and executed the eCommerce Technology Product Roadmap to meet those objectives.• Ensured all technical solutions met the operational priorities of security, scalability, reliability, and supportability• Managed multiple, concurrent projects, utilizing internal and external project teams to deliver effective solutions within time and budget constraints• Defined overall project methodology which covered full lifecycle, from Strategy/ROI to operational support activities• Introduced tools and processes for the management and prioritization of feature requests, sprint planning and execution, quality assurance planning and execution, and regular product releases• Drove the implementation of continuous integration processes including: source control tools, automated testing and automated deploymentTechnologies leveraged: SAP Hybris Commerce, Adobe AEM, Adobe Marketing Cloud - Analytics/Omniture, Test&Target, Recommendations, Google Analytics, Borderfree, Akamai CDN & WAF, VMWare, RHEL, Atlassian JIRA & Confluence, Git, Subversion, Jenkins, Hudson, Selenium, BlueMartini Commerce Suite, Oracle ODA/RAC/RDBMS, Smartsheet

Senior business technology consultant helping clients to plan, define, prioritize & execute complex technical solutions to meet business objectives. Able to play trusted advisor at the C-Level, as well as partner with and lead development teams working in the trenches.

Lead Solution Architect and trusted advisor to client senior management • Interfaced extensively with clients to formulate technical strategies, define requirements and plan solutions for eCommerce implementations• Accountable for all technical facets of projects, including technical design & development, managing third party vendors and integrations, as well as performance and quality of development team• Established company-wide standards and best practices in relation to project delivery for internal consulting organization.

Product Owner for two managed, private-cloud hosted Product offerings: Content OnDemand (WCM application) and Commerce OnDemand (Enterprise eCommerce application). Both offerings were productized extensions of world class, leading enterprise software platforms that allowed our clients to get up and running in much shorter timeframes and lower costs than traditional implementations.• Worked with internal sales teams to help define OnDemand product offerings, target customer segments, determine internal costs, external pricing & implementation timeframes• Continuously worked with account managers and project managers to help establish aggressive, yet realistic, project and resource plans for implementation of base products• Collaborated with sales, existing clients and executive leadership to build out Product Roadmap for both offerings• Led Product Development teams through iterative development cycles to continuously release quality software inline with defined Product Roadmaps• Identified and created standards and processes for internal Product Development team (e.g., code reviews, technical documentation, automated testing, etc…)• Simultaneously responsible for overseeing all client implementations for both product offeringsKey Clients: General Motors, McDonald’s, Commuter Rail Division of the Regional Transportation Authority (Metra)

Founding member of Acquity Group’s Managed Services product offering. Started with a team of 2 and helped grow the organization to 30+ people.Served primarily as Solution Architect across several, concurrent, eCommerce & Web Content Management implementations. Technical Product Owner of the Commerce & Content OnDemand product lines. Core activities included:• Key participant in the sales, strategy and definition for both product offerings• Overall responsibility for client solutions, from sales to requirements definition up to site launch• Worked closely with client to help ensure business needs were being met with designed solution• Led efforts to continuously and aggressively look for ways to decrease implementation times & effort (e.g., creating reusable tools/technologies, more efficient processes, etc.) • Developed code quality processes and controls to ensure high-quality deliverables• Led effort to establish and implement continuous integration processes which enabled more effective management of multiple, concurrent client solutions, as well as increased overall quality of solution delivery.