Doug Nugent

Doug Nugent Email and Phone Number

Customer Success / Operations Leader @ N2 Customer Success Consutling
Doug Nugent's Location
White Salmon, Washington, United States, United States
Doug Nugent's Contact Details
About Doug Nugent

Software (SaaS) and customer experience executive known for delivering results. Strategic, with a track record of driving revenue, profitability, scalability and customer loyalty throughout the customer journey.Specialties: • Customer Success (driving conversions, renewals, incremental revenue, c-sat, and advocate creation)• Customer / Business / Sales Operations Management• CRM / Social CRM / Enterprise Community - strategy, processes & platforms• Competitive Intelligence• Strategic Organizational Development• Building Data-Driven Culture• Professional Services Management• Onboarding• Self-Service Vision and Implementation• Project/Program Management• Customer Satisfaction Programs (NPS)• Enterprise and SMB Markets• B-to-B and B-to-B-to-C• Technology (SaaS) start-ups• P&L ManagementSpent the last 20 years building and executing Customer Success strategies for various-size SaaS startups. Uniquely able to deliver rapid and scalable impact by leveraging deep sales, operational, and CRM expertise, built from both the vendor and end-customer perspectives.

Doug Nugent's Current Company Details
N2 Customer Success Consutling

N2 Customer Success Consutling

View
Customer Success / Operations Leader
Doug Nugent Work Experience Details
  • N2 Customer Success Consutling
    Principal
    N2 Customer Success Consutling Jul 2015 - Present
    San Francisco, California, Us
    Customer success, expansion, renewal, education, self-service, support, CRM, social business/CRM, competitive intelligence and customer experience strategy for venture-backed start-ups. www.n2csc.comSpecialties include:• Identifying customer experience gaps/opportunities through customer journey mapping• Designing and implementing enterprise-grade, scalable setup processes and professional services for ensuring customer success• Designing and implementing on-going customer success processes to drive adoption, reduce churn and accurately forecast renewal revenue• Technology ecosystems, including CRM and self-service, to optimize the end-to-end customer lifecycle• Social business/CRM/support strategy and tactics to drive brand equity, scalability and develop customer advocates/influencers
    View
  • Chameleon Collective
    Customer Success & Operations Consultant
    Chameleon Collective May 2018 - May 2022
    Greater Miami Area, Fl, Us
    We grow companies.Our Collective solves challenges across business, brand, product, executive recruiting, and technology. We have developed a flat, flexible, and efficient model that allows us to support our clients by providing top-down leadership that drives change and accelerates growth, subject matter experts that can execute challenging tasks, and the ability to find and help build top-tier in-house teams through our network.We believe our approach is the future of work. We have reinvented the traditional company by removing traditional hierarchies, unnecessary costs, and a business model that breed inflexibility. Our approach attracts multi-disciplinary leaders and entrepreneurial free thinkers that self-manage and solve meaningful challenges for our clients. The approach that sparked our company will revolutionize yours.
    View
  • Auction.Com
    Vp, Customer Success
    Auction.Com May 2014 - Jun 2015
    Irvine, California, Us
    Led Customer Success operations, responsible for:• Community Strategy - Launched an online community (Jive) to drive brand equity, gather VOC insights, and modernize and scale customer service engagement.• Self-Service/Help - Re-built the online Help experience to drive conversions and reduce reactive support volume.• Customer Service operations - Implemented new departmental culture, structure, processes and systems in 24 person call center; driving conversions and transaction issue resolutions
    View
  • Get Satisfaction (Acquired By Sprinklr)
    Vp, Customer Success
    Get Satisfaction (Acquired By Sprinklr) Sep 2010 - May 2014
    Responsible for building and managing:• Customer Success – created team, strategies, services and platform (CRM) to monitor and deliver customer value and drive SaaS renewals (MRR growth/ARPU). Customers included Procter & Gamble, HP, Walmart, Netflix, Sonos, Citrix, Intuit (Mint), Applegate, HootSuite, Prezi, Extreme Networks…• Professional Services – technical solution development and community/social strategy • Data Platform – designed, implemented and managed customer life cycle management platform (Salesforce.com)• Education• Certification• Support & Self-Service - team, processes and platforms (traditional and social)
  • Lithium Technologies
    Sr. Director, Business Operations
    Lithium Technologies Oct 2007 - Sep 2010
    Austin, Texas, Us
    Led multiple initiatives and built and managed teams designed to increase scalability, renewals and customer satisfaction:• Professional Services - Implementation and platform customization & integrations• Customer Success programs (measurement, tracking platform, proactive engagement services, all to drive renewal and MRR growth)• Self Service programs and platforms• Built and oversaw customer community (http://lithosphere.lithium.com)• Design, implementation and management of comprehensive customer life cycle management platform (expansive CRM based on Salesforce.com)• Moderation Services
    View
  • Propellix
    Principal & Co-Founder
    Propellix Apr 2003 - Oct 2007
    Co-founded, grew and sold CRM consulting practice/VAR.• Sales, marketing and support process and platform development• Built custom envronments for unique business processes, including field service• Built 100% referenceable customer base• Customers included Fujitsu (multiple divisions), Intel, Bigge Crane, Casto Travel, Symyx...
    View
  • Lexnet Consulting Group
    Vice President
    Lexnet Consulting Group Dec 1998 - Apr 2003
    CRM consulting practice/VAR

Doug Nugent Skills

Saas Cloud Computing Enterprise Software Start Ups Crm Strategic Alliances Salesforce.com Professional Services Program Management Strategy Management New Business Development Account Management Channel Partners Go To Market Strategy

Doug Nugent Education Details

  • Queen'S University
    Queen'S University
    Computer Science

Frequently Asked Questions about Doug Nugent

What company does Doug Nugent work for?

Doug Nugent works for N2 Customer Success Consutling

What is Doug Nugent's role at the current company?

Doug Nugent's current role is Customer Success / Operations Leader.

What is Doug Nugent's email address?

Doug Nugent's email address is do****@****ail.com

What is Doug Nugent's direct phone number?

Doug Nugent's direct phone number is +141581*****

What schools did Doug Nugent attend?

Doug Nugent attended Queen's University.

What skills is Doug Nugent known for?

Doug Nugent has skills like Saas, Cloud Computing, Enterprise Software, Start Ups, Crm, Strategic Alliances, Salesforce.com, Professional Services, Program Management, Strategy, Management, New Business Development.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.