Legally eligible to work in both Canada and the United States. I’m an experienced Operations Leader; highly skilled at building strong teams that can both anticipate and respond to challenges, deliver financial results and drive a positive customer experience. I am known for a strong work ethic, being highly collaborative and operating with integrity. The successes in my career come from having a strong team that works well together. Building high performing teams requires three things:1. Make sure your team is empowered. This doesn’t just mean they can make decisions without asking; it also means they have had the coaching and development to ensure both the customer and business priorities are weighed in the decision-making process.2. Be engaged with your team. It's critical that regular 1:1’s happen in a consistent manner. When these meetings are cancelled for other priorities it sends the wrong message to the team and prevents the leader from seeing budding problems.3. Demonstrate integrity in all your interactions. Own your mistakes and make sure credit for successes is shared appropriately. When your team trusts you, they will deliver for you.Please connect with me and let’s discuss how my 20 years experience in Operations, Training, Coaching and Program Delivery can benefit your organization!