Senior Director, Premier Solutions
Current
Jul 2024 - Present
AeroLeads people directory · profile
Doug Oettinger Email & Phone Number
Operations Leader with deep experience in Fleet Management, Contact Centers and Training with a proven Employee Development track record
at
Reindeer Logistics
1 work email found
@rogers.com
1 phone found area 416
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Operations Leader with deep experience in Fleet Management, Contact Centers and Training with a proven Employee Development track record
Location
Mayville, New York, United States
Who is Doug Oettinger? Overview
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Quick answer
Doug Oettinger is listed as Operations Leader with deep experience in Fleet Management, Contact Centers and Training with a proven Employee Development track record at Reindeer Logistics, based in Mayville, New York, United States. AeroLeads shows a work email signal at rogers.com, phone signal with area code 416, and a matched LinkedIn profile for Doug Oettinger.
Doug Oettinger previously worked as Senior Director, Premier Solutions at Reindeer Logistics and Director Vehicle Readiness Solutions at Element Fleet Management. Doug Oettinger holds Business Administration, Management And Operations from Fleming College.
Company email context
Email format at Reindeer Logistics
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*@rogers.com
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Profile bio
About Doug Oettinger
Legally eligible to work in both Canada and the United States. I’m an experienced Operations Leader; highly skilled at building strong teams that can both anticipate and respond to challenges, deliver financial results and drive a positive customer experience. I am known for a strong work ethic, being highly collaborative and operating with integrity. The successes in my career come from having a strong team that works well together. Building high performing teams requires three things:1. Make sure your team is empowered. This doesn’t just mean they can make decisions without asking; it also means they have had the coaching and development to ensure both the customer and business priorities are weighed in the decision-making process.2. Be engaged with your team. It's critical that regular 1:1’s happen in a consistent manner. When these meetings are cancelled for other priorities it sends the wrong message to the team and prevents the leader from seeing budding problems.3. Demonstrate integrity in all your interactions. Own your mistakes and make sure credit for successes is shared appropriately. When your team trusts you, they will deliver for you.Please connect with me and let’s discuss how my 20 years experience in Operations, Training, Coaching and Program Delivery can benefit your organization!
Listed skills include Customer Experience, Outsourcing, Call Center, Vendor Management, and 33 others.
Current workplace
Doug Oettinger's current company
Company context helps verify the profile and gives searchers a useful next step.
14 roles · 26 years
Doug Oettinger work experience
A career timeline built from the work history available for this profile.
Director Vehicle Readiness Solutions
Mar 2023 - Mar 2024
Director, Program Operations
Feb 2021 - Mar 2023
Owner
Smart Shot
- Grew this business from the ground up completing safety training to fulfill Federal Government requirements.
- Grew revenue from $30K in 2019 to $75K in 2020; despite 6 months of COVID closures.
- Maintained 5 Star Google Reviews.
Mar 2019 - Aug 2023
Director Residential Care Performance
Led a team of 4 with indirect responsibility for +25. Reported to VP of Customer Care Performance. Responsible for Call Centre performance across customer experience, revenue and call routing strategy.We drove significant gains in revenue performance through enhanced call flow, specialized call routing and Agent empowerment.
Jul 2018 - Feb 2019
Senior Manager, Performance And Program Delivery
Led a team of 3 and reported to VP of Customer Service Planning and Delivery. Program managed the delivery of the 3-year Care Transformation plan. Established core governance and program reporting processes and established framework for Employee Empowerment pilot.
Aug 2017 - Jun 2018
Senior Manager, Real Time Operations
Directly led a team of 2 and indirectly led a team of 12. Reported to VP Customer Care. Responsible for the delivery of Consumer Care operating and discretionary budgets, efficiency analytics, vet business cases, represented VP of Customer Care in program, planning and financial reviews, managed completion of all skill profile changes and compliance with.
Oct 2015 - Aug 2017
Senior Manager, Partner (Bpo Call Centers) Performance
Led a team of Partner Managers, KPI delivery for five partners across voice and live chat channels and implemented a flexible workforce model with work from home partners.Performance in this role resulted in the following awards: 2012 Circle of Champions for sales performance, 2013 Business Impact Award for centralized chat based floor support and 2014.
Oct 2010 - Oct 2015
Senior Operations Manager
Responsible for sales and QA program management, regional intraday management, lifecycle reporting, wireless project implementation and facilities.My Team implemented Quality clinics that drove + 10% improvement in Customer Satisfaction (CSAT) and Resolution rates. This activity, combined with a collaboration among the site departments helped achieve.
Oct 2008 - Oct 2010
Manager, Training/Development And Qa
Responsible for managing the training and QA programs for a multi-site call centre with 500 employees, assessing ROI of training initiatives, and performing call and process audits.
May 2007 - Sep 2008
Senior Manager Customer Care And Call Center Operations
- Managed two vendor partner call centres with total staff exceeding 400 full time equivalents. Managed call centre training, communications and contract administration.
- Received Summit Award for demonstrating exemplary leadership.
- Co-developed a flexible, work from home team, resulting in 30 weeks without missing service level.
2005 - 2007
~2 yrs
Director Of Operations And Manager Of Training And Development
Sprint Canada / Canadian Managed Networks
Responsibilities included: managing operations and support functions in a multi-site call centre with over 300 full time equivalent staff and creating the strategic plan for the sites.
2002 - 2005
~3 yrs
Training Manager
Sprint Canada
2000 - 2002
~2 yrs
Training Officer
Cancopy
Sep 1997 - Sep 2000
1 education record
Doug Oettinger education
-
Fleming College
FAQ
Frequently asked questions about Doug Oettinger
Quick answers generated from the profile data available on this page.
What company does Doug Oettinger work for?
Doug Oettinger works for Reindeer Logistics.
What is Doug Oettinger's role at Reindeer Logistics?
Doug Oettinger is listed as Operations Leader with deep experience in Fleet Management, Contact Centers and Training with a proven Employee Development track record at Reindeer Logistics.
What is Doug Oettinger's email address?
AeroLeads has found 1 work email signal at @rogers.com for Doug Oettinger at Reindeer Logistics.
What is Doug Oettinger's phone number?
AeroLeads has found 1 phone signal(s) with area code 416 for Doug Oettinger at Reindeer Logistics.
Where is Doug Oettinger based?
Doug Oettinger is based in Mayville, New York, United States while working with Reindeer Logistics.
What companies has Doug Oettinger worked for?
Doug Oettinger has worked for Reindeer Logistics, Element Fleet Management, Smart Shot, Rogers Communications, and Cogeco Cable.
How can I contact Doug Oettinger?
You can use AeroLeads to view verified contact signals for Doug Oettinger at Reindeer Logistics, including work email, phone, and LinkedIn data when available.
What schools did Doug Oettinger attend?
Doug Oettinger holds Business Administration, Management And Operations from Fleming College.
What skills is Doug Oettinger known for?
Doug Oettinger is listed with skills including Customer Experience, Outsourcing, Call Center, Vendor Management, Contact Centers, Process Improvement, Team Leadership, and Quality Assurance.
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