Technical Manager with 15+ years experience building teams and processes to support hardware, infrastructure, and customer experience. For the past 8 years I have been the Director of Operations for Scalable Informatics, Inc., crafting and implementing processes to support the design, delivery, and maintenance of high performance storage solutions and data analysis appliances. Prior to SI, I managed a 24x7, outage-driven call center supporting Fortune 500 ISPs, prioritizing service disruptions and mitigating customer impacts.I am a hands-on leader and colleague with a focus on removing obstacles to success through the improvement of systems and processes, and by ensuring my team has the training, hardware, and enthusiasm to achieve our goals. My diverse background and creative perspective provide me numerous tools with which to get to the heart of and to solve problems, whether technical, systemic, or personnel-related. I have won awards for juggling multiple projects simultaneously and managing them to successful conclusion, and I can meet deadlines regardless of timetable, and despite the inevitable hurdles, I can keep the team's morale high throughout.I am currently seeking the opportunity to bring my skill set to an organization where I can contribute to the development of new, elegant, and effective solutions to meet the needs of today's high-tech consumer and enterprise user base, whether through hardware, SaaS, or native applications.