- Subject Matter Expert for vCenter, ESXi, Turbonomic, Automation (Python, PowerShell), and Capacity Management.- Managing an environment consisting of 60+ vCenters, 9,000+ ESXi hosts, and 100,000+ virtual machines.- Worked with our infrastructure partner teams to provide project & infrastructure design to adhere to our architectural standards.- Performed Root Cause Analysis & performance troubleshooting throughout the environment, and worked with multiple vendors of different products to find a resolution.- Developed a resource lookup site and REST API that served to consolidate all of our virtualization related resources. - Developed PowerShell modules perform various automated functions to assist teams in reducing manual efforts or highly-repeatable tasks.- Implemented Turbonomic into our environment to take over for VMWare DRS, and implemented policies to support cross-cluster and cross-vCenter Superclustering, supported Lifecycle Management via rack evacuation through Turbonomic policies.

- Managed the Project Delivery workflow, which works with the Ops Solutions team and our customers to deliver new solutions. - Improved delivery time by working with other teams to streamline our process. Reduced the time needed by the WSM team’s involvement by up to 50%- Wrote multiple PowerShell modules, including ones that delivered information from our Server Inventory database, and interacted with our internal project delivery tools via REST.- Acted as the Remote Desktop & PowerShell SME.- Provided performance troubleshooting and root cause analysis for Windows Server.

- Provided end-user and server technical support for over 150 end-users via Active Directory and 30 servers, both physical and virtual.- Tested and implemented Windows Server 2012 with data deduplication in order to save over 65% of disk space for shared data.- Setup Lync 2013 for communication between remote offices and our main office.- Built and deployed a Windows Server 2012 Terminal server and RemoteApps server to enhance our end-user’s remote experience.

• Provided end-user and datacenter technical support for over 500 end-users and 400 servers, both physical and virtual.• Implemented and managed the North American region for the international Software and Asset Management project. • Determined the required licensing mechanics for the business platform provided by our company, reducing the cost of new SQL server implementations from over $800,000 for every release to a monthly cost of $12,000.• Reduced time required by support staff for a hosted client release by 66% by automating the processes.• Currently working on a VDI solution to reduce cost for software and hardware lifecycles, and reduce the time required to support end users.

• Supported internal (500+) and external clients (100+) with transaction and system issues. Developed and chaired the Change Management Board.• Maintain, managed and customized JIRA to behave as an Incident Management System.• Established a Change Management workflow, reducing the amount of emergency changes over 60%.• Established a Knowledge Document Database, and maintained items within it.• Setup and maintain metrics for the Incident Management System.• Assist clients in their request for files, troubleshoot issues and escalated as needed to second level support.

• Account & security administration for over 900 users, maintaining auditing records along with new hire and termination data.• Troubleshoot access and program issues on Windows XP to determine course of action, and assist user in a resolution, hands on assistance as needed or performing a walkthrough over the phone.• Request & process new user access, user update requests & terminations along with account troubleshooting for Active Directory, Novell, Lotus Notes, & Mainframe systems.• Maintain daily violation reports for all systems, and auditing user accounts to determine if they need the level of access given.• Assist users in troubleshooting issues to determine if it's an access issue or application issue.• Acting as a liaison for end users & the application security groups.

• Supported high priority users within the organization that required quick resolution, or items with significant financial loss ($1mm+).• Telephone and remote PC troubleshooting and assisting users with technical problems or walkthroughs for Office• Received and documented Priority 1 issues (Multiple user and/or high financial cost incidents.)• Investigated and rerouted incidents in the Help Desk queue in regards to undocumented and difficult to find support groups• Application troubleshooting, both proprietary and retail applications, i.e. Microsoft Office, Windows.

- Worked with users on system and application issues day to day, performing hands on assistance and training, along with maintaining the network and printers.- Managed account creation and setup for Windows 2000 Active Directory.- Performed daily backup routines on an IBM Mainframe server.- Developed a website to work with our backend company for online banking.- Maintained network security integrity & virus protection.- Implemented security camera monitoring.

• Client storefront & site design. • Maintained systems, such as email & IIS.