Doug Poirier Email & Phone Number

Marlborough, Massachusetts, Us

Took responsibility from a ~20 year retiree, challenged to lead an Information Technology business function utilizing some legacy approaches, technologies and skillsets, and to enhance organizational reputation. Responsible for all information management topics globally. Lead a team of developers, engineers, and support technicians. Spearhead CMMC compliance and 100% of the company's IT strategy, team development, vendor management, policy development and security defenses.KEY ACCOMPLISHMENTS:- Chair company’s Cybersecurity Council with a focus on retaining NIST 800-171-based Cybersecurity Maturing Model Certification (CMMC).- Experience working with Rocket Software’s multivalue database/ERP jBASE, EDI and ETL interoperability with CRM and ecommerce.- Overcoming ‘tech debt,’ oversaw execution of major infrastructure upgrades within a 14-month period.- Successfully negotiated with vendors like Verizon, Microsoft, Broadcom.- Lead re-engagement with Business Intelligence platform; enabling and leading key sales and operations vertical to effect data-based decision making.- Standardized ITIL-based help desk ticketing system worldwide, including internal and external resources.- Launched a new company intranet allowing 87% faster results when seeking approved information.- Instituted employee cybersecurity training platform, seeing risk empirically decline by 72%.- Extensive experience working with US Department of Defense's PIEE, including managing CAGE codes and SPRS scores.- Possess Medium Assurance Certificate (MAC) meeting US Department of Defense requirements.- Extensive knowledge for creating and maintaining CMMC requirements. - Document required policies - Credentials for needed systems. - Qualified partner liaisons.- Hire and develop team; shed poorly equipped and motivated staff without drama and promoted ~15% of the team to new levels of responsibility.- Manage multi-million-dollar budgets.

Gardner, Massachusetts, Us

Seaman Paper is a global manufacturer of paper products for consumers and businesses. It supplies customers like Walmart, Target, The Hershey Company, and Coach.Reporting to the Chief Financial Officer, and as the chair of the company's worldwide IT council, operating a multimillion-dollar budget and enabling the success of a team of high-performing analysts, administrators, developers, and project managers.KEY ACCOMPLISHMENTS:- Oversaw implementation of cybersecurity training solutions worldwide with 95%+ employee compliance.- Crowdstrike MDR for endpoint security for systems globally.- Implementation of RF Smart wireless inventory management within NetSuite ERP for the company.- Upgraded from standard NetSuite to OneWorld.- Oversaw design and implementation of VMware and Veeam solutions for all domestic locations.- Drafted, documented and delivered company's first global strategy policy around information technology.- Achieved consensus for key organizational policies regarding infrastructure, backup/recovery, solution lifecycle management, and others. - Multiple successful global M&A activities; including GDPR considerations.- Lead from previously ad-hoc expense and capex management into a structured and predictable YOY budget for IT.- Define business requirements for large-scale strategic initiatives and status from IT and regularly provide this communication for the board of directors.- Migrated globally from two office productivity suites (Microsoft Office & Google Workspace) to Office 365, dramatically improving services and reducing costs.- Focusing on core foundations such as robust endpoint security, edge protections and email filtering through industry leader Mimecast. - Guide leadership around mitigating existential risk vectors including ransomware, CEO impersonation and bank/wire fraud by investing in associate training and phishing simulations. - Launched Business Intelligence dashboards via SQL databases, ETL and Power BI.

Jacksonville, Nc, Us

Stanadyne is an IATF-certified, global automotive technology leader in engine-based fuel and air management systems.Lead and inspire by engaging both business leaders and key IT players across the global enterprise. With multiple locations in the US, with substantial sites in Europe, India, and China, achieve desired, game-changing outcomes. Support and promote a team that is unfettered and emboldened. Team addresses gaps creatively and reach for new opportunities with courage and passion.

Medway, Massachusetts, Us

Uxbridge, Ma, Us

Lenze is a leading provider of automation solutions to industries including: consumer packaged goods, converting and printing, automotive, material handling and logistics, robotics, and commercial pumps/fans.Reporting to the Chief Financial Officer (CFO) and a member of the Executive Leadership Team, responsible for successfully guiding and influencing the organization in adopting IT solutions in an ISO 9001, ISO 27001, ITIL-oriented environment. Reduced headcount and expense by nearly 40%. Key Accomplishments:- Facilitated an approximate 150% increase revenue and organizational headcount while reducing IT staffing levels. - Spearheaded 60% improvement in both first call resolution and total time to resolution through implementation of help desk ticketing and PIs and KPIs metrics to improve IT internal customer service.- Implemented an IT self-service library, providing closure to approximately 35% of incoming helpdesk tickets.- Engaged HP Managed Print services to reduce costs by ~25% over a one-year period.- Delivered an audio conferencing annual savings of ~15% through integration of Microsoft Skype for Business (S4B) to onsite PBX.- Developed beneficial guidelines to ensure that business remain informed, yielding actionable risk remediation projects, guiding employee technology-related behavior, and resulting in the implementation of standards-based IT.- Supported business growth through implementation of metrics-based help desk ticketing system.- Manage multi-million dollar combined OPEX and CAPEX budgets.- Completed numerous process improvement projects, with cross-functional teams, including achieving fully functional ETL and Tableau deployment for data visualization.- Executed Veeam implementation, achieving rapid recoverability at file and system levels.- Numerous successful migrations including orchestrating end-user training.

Uxbridge, Ma, Us

Reporting to the Vice President (VP) of Information Technology, responsible for coordinating system management, resilience and growth potential, and emergency planning. Managed a staff of five junior and senior level administrators, supervisors and techs throughout the USA and the UK.Key Accomplishments:- Reduced connectivity help desk tickets in excess of 80% through correction of deficiencies in wireless infrastructure.- Reduced year-on-year infrastructure budget by approximately 15% in collaboration with technology vendors.- Managed execution of a project to successfully create a wholly new Tier 3/4 data center.- Executed on time and in budget project migrating standalone Windows 2003 AD and Exchange to global 2008 domain with zero unplanned downtime.- Successfully supported migration from Macola ERP to SAP ERP/CRM/BI. Provided ongoing daily support.- Successfully completed internal ISO 27001 audit.- Increase security and safety of colleagues by researching, implementing and managing the company’s badge access system.- Deployed Citrix XenApp farm, designed to enable 50% expansion of manufacturing employees in China.- Implemented DR systems comprising APC StruxtureWare and Cummins.- Solved data center environmental conditioning problem by negotiating with partners and investing in robust equipment.

Uxbridge, Ma, Us

Reporting to the Director of Information Technology (Director of IT)- Remotely managed IT assets in satellite offices in the US, Canada and the United Kingdom.- Managed all PBX aspects, including negotiating with telecommunications providers, VoIP, and wireless.- Successfully negotiated with Director of IT in upgrading to hosting physical servers to virtualized running applications supporting engineers, finance, etc., as well as reporting and other requirements, on dramatically fewer physical hosts via VMware / ESX / vSphere.- Instituted organization's original intranet via SharePoint; still in use today. - Researched, implemented and operated Check Point edge security including firewall and IPS/IDS.

Mettawa, Il, Us

New York, Ny, Us

Windows NT, User account migrations,internal customer satisfaction. Canary fiber optic transceivers, RAID, tier 3 (III) desktop support, including C-level.

Education record

Computer Science