Doug Reczko Email & Phone Number

Hollis, Nh, Us

Merrimack, Nh, Us

Merrimack, Nh, Us

Rose through technology leadership and execution roles at worldwide provider of workforce management solutions, with offices in 10 countries.-Controlled global Infrastructure Support operations (Applications Support, Core Technology, DBA, Field Office Support, Hardware Support, Help Desk Support, and Systems/Operations teams) as direct report to CIO. -Directed all data centers in 54 field offices supporting 3,200+ employees, with authority for $25M IT spend and $4.7M in vendor contracts. -Oversaw 8 direct and 76 indirect reports; staffed and trained 80+ IT employees over tenure, including new CIO.-Accommodated Kronos' rapid growth with new, enterprise-level network security protections and global rollouts, with strategic and tactical planning to predict and handle future needs. -Dampened IT expenses-reducing costs despite corporate growth requiring new users-with revised vendor contracts, securing improved, lower-cost performance with combination of Cisco, McAfee, and Juniper solutions.-Drove development of common, fully secure wireless solution to all field offices worldwide, adding Active Directory single-authentication capability, plus wireless air sniffers to detect unauthorized Intranet access.-Deployed upgrades and improvements spanning MS Office 10, email, EMC SAN storage, datacenter core edge and redesign projects, LiveMeeting, SharePoint Service Offering, and EMC/VMware virtualization.-Assumed control of all devices (server, desktop, edge devices, SANs, and 8 engineering labs) worldwide.-Tightened patch management controls with BigFix common solution allowing single-employee management.-Managed Oracle upgrade that added security compliance for credit card transactions, while sustaining support.

-Directed 141 total staff.-Participated in operational/strategic decision-making on executive team, with concurrent, enterprise-level SharePoint rollout facilitating company-wide communications and systems responsiveness. -Architected design, created core policies, and established strong hardware foundation.

-Promoted to deliver increased support and capacity during period of 560%+ growth, planning and obtaining security, network backbone, and hardware resources while managing requests from business stakeholders. -Managed full Intranet supporting 2,000 employees, with oversight of all Help Desk, core engineering, and hardware services including customized desktop/server builds. -Supervised 5 Senior Network Administrators.-Guided company during transition to large operation, building standardized processes, SLAs, and procedures to handle IT needs of wider scale.-Recommended and established secondary team charged with project work to ease burden on operations staff.-Oversaw support and upgrade management for 130+ applications, servicing new technologies and adding servers to handle increased workload.-Set foundation for technology governance that sustained business growth; wrote department’s first policies, recommended network/systems security protections, and trained employees in new procedures.-Secured $120K first-year savings with centralized integrated fax solution requiring communications line consolidation and transfer to email.-Cut $350K annually with transformation of WAN ISP provider to Sprint—increasing bandwidth with reduced cost.

-Selected for company’s NT conversion, quickly deploying new technologies and winning charter to maintain all network and corporate domain infrastructures. -Added and supported backup software, and resolved daily Help Desk ticket requests. Maintained compliance and infrastructure standards throughout growth phases.-Delivered projected 2-year NT rollout in just 12 months—deploying NT conversion to corporate office and 40+ remote locations with zero interruptions to business.-Cut Help Desk response time from several days to 24-hour turnaround with new application, in addition to customer and internal SLAs that improved satisfaction. Added Key Performance Indicators for request metrics.-Gained significant increase in systems performance with network upgrade to ATM.

-Supported network servers and workstations at supplier of vacuum systems supporting microchip manufacturing for global customers, including Intel.-Installed technologies to improve server redundancy and business continuity planning affecting services to key customers. Implemented first Help Desk services/procedures.

-Created automated program for bank money transfers, streamlining corporate deposits allowing for increased profit recognition.-Standardized operations on single PC vendor (Dell) to allow for improved support of company systems.-Created centralized vendor maintenance support for all PCs.

Boston, Ma, Us

-Rolled out networking solutions to support main facility.-Supported software development teams with new operating system rollouts.-Improved memory management for PCs, while controlling costs through customized upgrades.