Orchestrate a portfolio of customer/ partner accounts, driving growth and retention of strategic accounts 9M ARR, achieving a 20% overall CCaaS increase in quarterly renewal/upsell targets. Maintain high customer satisfaction and retention, as a trusted advisor and point of contact from onboarding throughout their CX journey. Customer focus: revenue growth, adoption, health, and retention. Understand customers business value drivers and success criteria to create and develop quarterly Customer Success Plans (CSPs) with stakeholders. Prescribe adoption plans for using products and services to achieve key customer business outcomes and KPIs. Managed CCaaS environments, collaborating with cross-functional teams to address technical challenges and implement seamless solutions.

Oversaw a portfolio of named accounts, and orchestrated all phases of the customer lifecycle, from onboarding to ongoing support, focused on compliance, adoption, retention, and reducing risk. Cultivated and facilitated long-term quality customer relationships, driving revenue growth of 3M ARR through business development initiatives, upselling, and cross-selling SaaS/DaaS managed desktop services and managed security solutions. Created and conducted quarterly executive business reviews with C-level leadership, aligning on customer strategy, retention, growth, and process improvement, maximizing ROI, building loyalty as a trusted advisor and partner.

Instrumental in bringing Microsoft licensing knowledge and expertise to the Lenovo community, specializing in driving Microsoft cloud-based licensing through the (CSP) volume licensing program. Provided SaaS/DaaS Services and solutions, and initiated training with cross-functional teams for content awareness and enablement, across all verticles. Negotiated quotes, submitted orders through the Microsoft Partner Center, onboarded new customers, driving increased recurring revenue from net new and existing portfolio.

Accountable for orchestrating and driving Managed and Professional Cloud Services (private-public-hybrid). Unified Cloud Management (UCM) for Azure, O365/M365 (Managed Desktop), including subscription-based SaaS licensing services through the Microsoft (CSP) volume licensing program. SoftwareONE helps clients govern and manage software estate – be it licensing optimization and procurement, or deploying cloud-based solutions, working with clients to manage their software in the data center or multi-cloud environment.

Cloudbearing worked with organizations to move their applications and infrastructure to the Microsoft cloud to lower cost and risk and to increase security and productivity. Business development for commercial and non-profit corporations. Initiated and implemented targeted marketing campaigns to develop and nurture clients through the sales process. Scheduled live demo webinars, composed and submitted proposals/statements of work. Negotiated and closed all pro-service projects, migrations with existing and newly prospected customers.