Doug Roman Email & Phone Number

United States

Dedicated project management resource for Kaiser client management.

Greater Minneapolis-St. Paul Area

Otsego, Mn

Apply operations, management, finance/accounting, and leadership skills to direct the daily operations of a nonprofit organization, including developing and implementing strategic initiatives, establishing organizational direction, developing and managing budgets, recruiting volunteers, collaborating with leaders, and cultivating and building strong business partnerships and alliances within the organization and throughout the community.

Minnetonka, Mn

Client onboarding/implementation. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.

Bloomington, Mn

Respond to calls from members and prospective members answering questions regarding government programs (Medicare/Medicaid) services and plan benefits, along with resolving specific questions and issues.

Bloomington, Mn

Utilized project management, organization, and leadership skills to oversee, develop, and implement project plans by identifying stakeholders and project scope, scheduling project timelines, planning and tracking project deliverables, collaborating with cross-functional teams, and building client relationships in a highly matrixed environment. Managed multiple projects simultaneously while successfully mitigating project risks and maintaining strong client relations throughout project and through client transition to account management.

Bloomington, Mn

Oversaw daily activities of a contact center team by monitoring productivity and ensuring service standards satisfied. Built highly productive team by hiring, training, and evaluating team members. Identified operational weaknesses and recommended process improvements to enhance productivity and control costs.

Bloomington, Mn

Utilized relationship building and customer service skills to coordinate and process customer and provider calls related to pharmacy benefits.Selected Contributions: Promoted to ASC Team, serving as the subject matter expert to other PCAs and handling escalated calls. Promoted to DoD-TMOP Team Leader managing PCAs processing DoD-TMOP customer service calls.

Doctor Of Ministries, Pastoral Ministry/Exposition

In progress

Pm 3.0: A New Adaptive Approach To Executing Projects, Project Management

Webinar in November 2015

Certifcate, Essentials Of Project Management

Continuing Education Units in the area of project management through Villanova University's online program.

Master Of Divinity (Mdiv), Theology/Theological Studies