Doug Sadowski Email & Phone Number

• Developed and conducted User Acceptance Testing for system implementation, ensuring critical defect-free system deployment. Analyzed market trends, assisting client on strategic planning for software modifications for.
• Led program for conversion of billing system, network elements, point of sale, and prepay system involving multiple vendors, 2 customers, and consulting teams from 3 different firms, taking all systems online within.
• Wrote detailed RFP’s and conducted vendor selection process for executive management team, allowing for complete assessment and vendor decision for various back-office platforms.
• Increased company product offering by researching and writing business requirements, raising company market share by 50%.

Warren, NJ

• Created, reviewed, and executed various test plans pertaining to new billing platform, rolling out effective system, limiting defects.
• Contributed to moving over 1.5M prepaid subscribers from legacy Sprint system to T-Mobile platform by leading business team for conversion project.

Greater New York City Area

• Managed multiple business workstreams, including equipment fulfillment, mediation, local number portability, training, and testing, delivering project with few defects.
• Provided gap analysis and solution recommendations assisting in building of overall project plan by consulting with product owners and multiple vendors.
• Helped prepare overall business requirements by documenting customer journeys and business rules.

Greater New York City Area

• First IT / Operations employee for UK company with startup operation in US. Led customer service department team of 25 employee outsourced call center. Served as strategic manager for all customer facing systems.
• Designed, tested, and oversaw release control of new offers, working with vendors in ensuring 100% accuracy on financial and customer care systems, promoting revenue growth and customer satisfaction.
• Decreased customer service contact rate by 66% by implementing various technology improvements, including website enhancements, simplified order flow, and overall user experience.
• Managed key vendor relationships and technology roadmaps, ensuring mutual success and profitability.

Warren, NJ

• Hired to transform operations from single flat rating offer to multiple and more complex offerings. Supervised team handling multiple aspects of testing prepay portfolio in both development and production environments.
• Engaged in defect identification / management and owned issues through release fix by hiring team of subject matter experts evolving into primary point of contact for troubleshooting.
• Took accountability of final sign-off of all code changes, including financial implications on production system.
• Developed and implemented operational methods and procedures, ensuring correct rating for $1.2B per year hybrid plan, including revenue assurance and quality assurance validation.
• Reduced plan offerings by 70% over 4-month period, ensuring proper communication, migration, and financial reconciliation of results required for full billing system migration.
• Implemented billing operation safeguards by using trend analysis and end to end control point validation, allowing 99.88% accuracy rate on prepay billing platform.

Ba

Education record