Doug Armstrong Email & Phone Number

Bluffton, SC, US

Bluffton, South Carolina, United States

Bluffton, South Carolina, United States

Bluffton, South Carolina, United States

Rochester, New York Area

Rochester, NY

Rochester, New York Area

• Manage the conversion activities for the pending acquisition of Verizon properties as it relates to the carrier channel
• Building Carrier product portfolio by developing and product managing the release of industry leading carrier grade products including but not limited to EIA and ENNI
• Responsible for product life cycle management for Carrier channel

Rochester, New York Area

• Areas of core responsibility include Special Pricing, End User Billing, Vendor Bill Processing, Carrier Relations, Margin Assurance, LCR Management, and Reporting
• Manage Special Pricing team that is responsible for working with sales organization to secure strategic opportunities through aggressive pricing or custom solutions
• Oversee End User Billing team who is responsible for billing of over 20,000 customers through 11 monthly bill cycles. Billing team is also responsible for reviewing and resolving customer disputes efficiently while.
• Revenue Assurance team is responsible for processing over 150 monthly carrier invoices totaling over $1,300,000 monthly. Team also manages and initiates vendor bill disputes when discrepancies are discovered
• Monitor financial health of existing customer base and recommend corrective actions to sale team as well as executive team
• Continue to manage all aspects of carrier relations and access management including; contract negotiations, onboarding of new carriers, carrier evaluations and pricing

Rochester, New York Area

• Managed Special Pricing team that was responsible for working with sales organization on securing high profile opportunities or opportunities that required assistance from reduced access and other internal costs.
• Negotiated contracts, and pricing with existing and perspective access providers with the goal of reducing costs while minimizing risk to Globalinx
• Worked with Product Development on needs of the organization which often lead to the evaluation of potential industry partners and carriers or vendors.
• Facilitated onboarding of new carriers and vendors through coordination with internal groups such as Provisioning, Support and Sales
• Developed corporate cost savings budget of $650,000 for 2014 and managed corporate initiatives to attain goal.
• Meet with existing and perspective carriers both on site at Globalinx as well as at industry conventions

Act as single point of contact for portfolio of Telecommunication Access Providers including RBOC’s, CAP’s, voice alternate providers, dark fiber, traditional cable, SS7, CNAM, Directory Assistance, Collocation/Cross Connect, and e911. Manage all aspects of relationship including; Contract negotiation, pricing and circuit rerate negotiation, buying plan.

Provided support to Service Delivery leaders with the goal of providing more streamline processes, increased productivity and improved profitability

Identified and designed opportunities for more efficient designs of internal and customer circuits on North American SONET network. Interfaced with Field Operations, Network Operations, Global Change Management, Global Provisioning and other internal customers to ensure workflows are followed accurately and completely

Project managed the installation and turn-up of local access entrance facilities. Assisted Network Planning with inquires to vendors for new installs, reconfigurations and disconnections. Assisted Network Engineering in the production and revision of Network Engineering work packages. Worked with local access vendors of leased services on a daily basis for.

Bs, Business Administration

Activities and Societies: Lambda Chi Alpha

Education record