Doug Satzman Email & Phone Number

New York, NY, US

Santa Monica, California, US

Seattle, Washington, US

Brooklyn, NY, US

New York, NY, US

XpresSpa Group (Nasdaq: XSPA) is a leading global health and wellness company operating four distinct companies: Treat, XpresCheck, HyperPointe and XpresSpa. Since opening it’s first location in JFK airport in 2004, XpresSpa has grown to 50 locations in 25 airports in the United States, the Netherlands and the United Arab Emirates. Since the COVID.

New York, New York, US

• Premium Specialty Coffee chain serving craft roasted coffee and artisanal food items over 20 company owned cafes across New York City and Philadelphia. Brought in as a professional executive to create a multi-channel.
• Developed the first 3 year growth strategy; turned around negative same store sales through building positive transactions; developed new stores; created multi-channel growth platforms and developed the first Brand.
• Transitioned business from non-GAAP accounting in QuickBooks to GAAP accounting in R365 with full audit reviews and implemented first annual budgeting process. Upgraded technology infrastructure in stores; transitioned.
• Retooled senior leadership team and led a field & corporate re-organization focused on improving customer service, improving store level support and reducing costs.
• Deep focus on product innovation creating a multi-channel sales platform including new Specialty Instant Coffee, Cold Brew RTD, Coffee IPA Beer collaboration, revamped artisan pastry program, new matcha beverage line.
• Reinvested into “People” culture by improving benefits with lower costs, initiating first employee review process, creating an employee survey loop and brought company practices into consistent regulatory compliance.

Brussels, Brussels, BE

Premium Bakery & Full Service restaurant chain serving artisanal breads/ pastries, organic products and wholesome cuisine over 90+ company-owned restaurants across the US (New York, Los Angeles, Washington DC, Philadelphia, Chicago and Miami). The US business represents a significant portion of global sales & profit of this 25 years old, privately held.

Seattle, WA, US

• Led high growth across Europe, Russia, Middle East and Africa through non-company owned Retail Operations across 35+ countries. Multi-channel responsibilities include Retail Stores, Foodservice, Office Coffee and.
• Key leader in the turn-around of the EMEA business trading in 35+ countries.
• Supported a major re-organisation that united Continental Europe and UK businesses and head offices which produced significant reduction in costs and united EMEA focus.
• Leading and implementing Retail Operations initiatives across all license stores (over 60% of store portfolio) as well as driving major shifts in the retail model to ensure a more consistent customer experience through.
• Supporting business plans to capture high growth of business in Middle East, Turkey, Russia as well as turn-arounds in troubled economies of UK, Spain, Greece, Cyprus, Poland, and Ireland. Launched new business in.
• Sponsored a multi-channel channel strategy that opened up new channels like Grocery, Retailer, Airlines and Petrol industries with team delivering innovations including the first Starbucks store on a moving train in.

Seattle, WA, US

• Led a team of 8 directors and an organisation of 250 business development executives who grew the US License Store, US Foodservice and Office Coffee businesses
• Led a reorganisation that integrated 2 competing business units into a single US organisation that reduced 3 VPs down to 1, 13 directors down to 8 and reduced the workforce by 20%. Changed the job roles of 100% of the.
• Created a more powerful, strategic development approach that quickly improved business partner/ customer relationships, venue penetration and market share in every channel and transformed the front line from sales.
• Renegotiated the largest foodservice and distribution contracts resulting in increased revenue and profit.
• Delivered innovation across multiple channels to include the first Starbucks concept with champagne and chocolates in NYC department store and the first Starbucks Fine Dining coffee initiative with celebrity chefs.

Seattle, WA, US

• Led a team of 5 directors and 60 business development executives responsible for US License retail portfolio growth, account management, developing new partnerships and supporting a consistent customer and brand.
• Doubled the portfolio from 2,000 to 4,000 stores across 120 franchisees/licensees whilst simultaneously growing revenue & profit by double digits. The only business unit globally in 2008 to hit the original AOP.
• Led a reorganisation reducing the workforce by 15% in 2009, increasing productivity, reducing costs and still achieving all major metrics during the year of change. Employee engagement scores rose to some of the best.
• Renegotiated license contracts resulting in increased revenue and profit as well as leveraging new store growth obligations with higher royalties.
• Delivered innovation across multiple channels to include the first Starbucks on a cruise ship; the first “ski in & ski out” Starbucks on a mountain; and the first Starbucks inside a Disney park.
• Transformed the way Starbucks addressed the entire industry with the foundation of a national Licensing Advisory Council hosting senior executives from industry leaders with whom we partnered to share our innovation.

Seattle, WA, US

• Led a team of executives responsible for new store growth, store design, store construction and portfolio management for Northern California.
• Doubled the portfolio from 400 to 800 stores. Consistently ranked in top 2 of 8 Directors.
• Inherited a team of experienced executives that were productive, but labelled “hard to manage” with 3 leaders in the previous 4 years.
• Quickly established a new baseline of support and expectations resulting in an increase in productivity and employee satisfaction and stability. Five people promoted and 3 exited for performance reasons across a team.
• Region used to pilot national programs like a new high profile Store Designs, new Store Cost construction software and a new Off-Highway new store strategy. Regularly hosted Starbucks development teams from other.
• Introduced an innovative construction bidding process that brought store costs down 15% while leveraging the same network of experienced general contractors.

Seattle, WA, US

• Responsible for new store growth for the Mid-Atlantic states adding 25-30 new stores per year.
• Consistently delivered growth, sales and profit performance ranking in the top 3 of a cadre of 20 Development Managers in the US.
• Led the decision to continue to develop new stores in North Carolina when active debate over exiting the market. Next 5 new stores exceeded expectations and improved portfolio profit to make market viable.
• Participated in several corporate projects including the introduction of the first Sales Forecasting Analytics Tool and Development Process Improvement.
• Introduced innovative real estate deal terms like “inverted options” which led to reduced rent with future lease renewals.