• Business Intelligence & Reporting: Elicited requirements, designed, and developed Business Intelligence (BI) reports in SSRS to support decision-making. Conducted UAT testing to ensure alignment with user needs and maintained reporting systems for the CMMS platform.• System Optimization: Acted as SME for the CMMS system, leading system enhancements to improve compliance tracking for critical areas such as Asbestos Management and Fire Door servicing, reducing risk through increased visibility.• Contract Mobilization: Supported the onboarding of international client accounts across the EMEA region, configuring CMMS systems to meet operational requirements and ensuring smooth transitions.• Mobile Workforce Solutions: Collaborated with managed suppliers and internal stakeholders to elicit and document requirements for the mobile workforce management application, working with IT development teams to implement and refine solutions.• Stakeholder Collaboration: Worked closely with clients, service providers, and internal teams to maintain high-quality service delivery and ensure system functionality met business and regulatory needs.• System Support & Training: Delivered end-user training and support for CMMS and IT systems, enhancing system adoption and resolving technical issues to ensure operational continuity.• Compliance & Security: Held security clearance and operated within the defense sector, ensuring adherence to strict regulatory and data governance standards.• Operational Efficiency: Improved business processes by analyzing system performance, identifying areas for improvement, and implementing solutions to enhance productivity.

• Account Mobilization: Led the onboarding of a 12-story, multi-tenanted government account onto the CMMS system, collaborating with various government agencies to ensure seamless implementation. Structured asset data and applied correct SFG20 maintenance regimes to meet compliance standards.• Support for Central Government Accounts: Provided support for several central government accounts, ensuring consistent operational efficiency and compliance.• CMMS Subject Matter Expert: Acted as SME for the CMMS system, providing expert guidance on functionality, troubleshooting, and best practices across accounts.Systems Management & Support: Managed IT systems, including local printing, PoS systems, access control, track-and-trace parcel scanning, and two-way radio systems. Acted as the local point of contact with the client’s managed supplier to ensure smooth operations and issue resolution.• Business Intelligence & Reporting: Conducted requirements gathering with cross-functional teams to define reporting needs and developed SSRS reports to support decision-making. Maintained BI reporting for the CMMS platform.• Training & Development: Trained frontline staff on the use of the business’s mobile workforce application prior to the establishment of an internal training team, improving system adoption and efficiency.• Standard Operating Procedures (SOPs): Authored SOPs for IT and operational systems, ensuring teams followed correct processes and escalations for technical issues.• Collaboration & Stakeholder Engagement: Coordinated with clients, service providers, and internal teams to maintain service excellence and address operational challenges proactively.• IoT Innovation: Launched a pilot IoT initiative, resulting in enhanced service offerings for clients.• Compliance & Security: Operated under security clearance in the defense sector, adhering to strict regulatory standards for data and asset management.

• CMMS Subject Matter Expert: Acted as the SME for the CMMS system, providing expert guidance and support across multiple accounts.• Contract Mobilization: Led the deployment of a multi-state data center account in the United States onto the CMMS system, ensuring compliance with U.S. maintenance regimes and legislation.• System Support & Vendor Liaison: Provided first-line support for system issues, coordinating with software vendors to test and implement hot fixes, reducing downtime and improving system reliability.• Requirements Gathering & Development: Conducted requirements gathering sessions and developed specifications to enhance CMMS system functionality based on user and client needs.• System Training: Delivered comprehensive training to end users and clients, improving system adoption and ensuring efficient utilization.• System Improvements: Conducted proactive system checks, identifying and implementing enhancements to improve performance and operational efficiency.

• Live Screen Printing: Delivered interactive, live screen-printing experiences at events across London and Europe, producing custom merchandise such as shirts, posters, and tote bags in real-time for thousands of attendees.• Personalized Merchandise: Empowered attendees to personalize and layer prints, creating unique, one-of-a-kind items that enhanced their event experience and increased brand engagement.• Mobile Operations: Operated a mobile screen-printing setup in high-energy environments, ensuring seamless execution and maintaining high-quality results under tight timelines.• Client Collaboration: Partnered with event organizers to align printing services with event themes, fostering customer satisfaction and elevating the overall event experience.• Adaptability & Expertise: Adapted to diverse event conditions, demonstrating creativity, technical proficiency, and strong teamwork to deliver standout experiences.

• Content Creation: Produced original editorial and photographic content for print, capturing compelling visuals that aligned with the magazine’s focus and aesthetic.• Creative Direction: Collaborated with editors to shape the creative vision for features, ensuring cohesive and impactful storytelling.• Digital Asset Management: Organized, edited, and managed large volumes of photographic assets using Adobe Photoshop, Lightroom, and Creative Suite, maintaining high-quality standards.• Publication Support: Contributed to the successful production of high-profile publications, showcasing urban art, culture, and creative industries.• Attention to Detail: Ensured every visual element met publication standards, delivering polished and engaging final content.

• CMMS Subject Matter Expert: Acted as SME for the CMMS system, providing expert guidance on system functionality and best practices.• Account Onboarding & Compliance: Led the mobilization of new contracts into the CMMS system, ensuring asset data was correctly structured and aligned with SFG20 maintenance regimes for compliance. Reviewed, cleaned, and translated asset survey data to meet required standards.• Mobile Workforce Management: Led the development and ongoing support of the mobile workforce management application, enhancing operational efficiency and field task execution.• Reporting & Analytics: Designed and delivered executive dashboards and client-facing reports, reducing reporting lead times by 30% and enabling faster decision-making.• System Support & Training: Provided end-user training and support for the CMMS system, resolving issues and optimizing utilization for business operations.• IT Support & Collaboration: Delivered localized IT support, addressing technical challenges and implementing system enhancements to maintain business continuity.

• CMMS Subject Matter Expert: Acted as SME for the CMMS system, providing expert guidance on system functionality and best practices.• Asset Collection & Compliance: Specialized in collecting and deploying mechanical and electrical building assets into the CMMS system, ensuring data integrity and adherence to CIBSE & SFG20 guidelines for compliance and operational accuracy.• System Leadership: Led system enhancements, including the development of the mobile workforce management application and the mobilization of new contracts onto the CMMS system, ensuring seamless transitions and compliance.• Reporting & Analytics: Developed and delivered executive dashboards and client-facing reports, reducing reporting lead times by 30% and enabling data-driven decision-making.• End-User Support & Training: Provided comprehensive training and support to end users, improving CMMS system utilization and resolving technical issues efficiently.• Back-Office Operations: Managed a team of approximately 10 administrators, overseeing back-office operations such as attendance tracking and hiring processes, ensuring efficient administration and team stability.• Operational Support & IT Assistance: Delivered localized IT support for CMMS system innovations and technical challenges, enhancing service delivery and operational performance.

• CMMS Subject Matter Expert: Acted as SME for the CMMS system, ensuring data accuracy, supporting compliance, and enhancing system functionality.• Data Accuracy & Reporting: Ensured accurate data input by administration teams to meet strict deadlines while designing and delivering executive dashboards and client-facing reports, reducing reporting lead times by 30% and enabling informed decision-making for senior management.• Back-Office Operations Management: Managed a team of 10+ contract administrators, overseeing attendance, hiring processes, and ensuring efficient processing of paperwork to support business operations.• System Support & Training: Delivered training and support for the CMMS system, resolving user issues and improving system adoption across teams.• Team Leadership: Provided leadership to administrative staff, ensuring high performance and alignment with business objectives.

• Back-Office Operations: Managed back-office operations for a regional portfolio valued at £5 million, improving billing accuracy by 15% and increasing customer retention through effective service desk operations and financial management, including invoicing, P&L ledgers, accounts receivable, accruals, and debt handling.• Team Leadership: Managed a team of approximately 10 back-office staff responsible for recording and managing incoming calls, including fault logging and general queries, as well as accurate purchase order raising and work order processing.• Business Analyst for DALKIA Acquisition: Played a pivotal role in the DALKIA acquisition, integrating its systems into Mitie’s operations to ensure a seamless transition and improved operational efficiency.• Operational Reporting: Produced executive dashboards and client-facing reports, enhancing transparency and enabling data-driven decision-making.• Asset Management: Collected and integrated built infrastructure assets into the CMMS system, improving data accuracy and compliance with operational standards.• Contract Mobilization: Supported the onboarding and mobilization of new contracts, ensuring smooth transitions and operational readiness.• Staff Training: Trained frontline staff on the company’s mobile workforce management application, enhancing adoption and operational efficiency.• Vehicle Tracking Management: Managed the company’s vehicle tracking application for the portfolio of accounts under management, ensuring effective utilization and oversight.• Staffing & Recruitment: Facilitated staff recruitment and onboarding, participated in hiring processes, and monitored attendance to enhance team stability and performance.• IT & CMMS Support: Acted as local IT support and CMMS SME, addressing user issues, delivering training, and ensuring system adoption among end-users and clients.

• Contract Administration: Managed contract administration for a primary care trust with over 70 locations, ensuring timely issue resolution and effective use of the CAFM system.• Data Entry & Work Order Management: Personally ensured accurate data entry of records and managed work orders, including purchasing and billing, aligning processes with account requirements.• Team Leadership: Led a team of administrators responsible for fault logging, ensuring accurate data entry and effective system utilization.• Billing Management: Oversaw billing processes, ensuring accuracy and compliance with contract terms, improving customer satisfaction.• End-User Support & Training: Delivered end-user training and support for the CAFM system and associated software, resolving issues and enhancing adoption across the organization.

• Content Creation: Provided original photographic content for web publications, capturing dynamic visuals that aligned with the platform’s aesthetic.• Digital Asset Management: Organized, edited, and delivered high-quality photographic assets using Adobe Photoshop, Lightroom, and Creative Suite.• Attention to Detail: Ensured all visual deliverables adhered to high standards, enhancing the platform’s appeal and engagement.

• Advertising & Partnerships: Recruited and negotiated with companies for magazine advertisements, increasing revenue and reach through strategic partnerships.• Content Creation: Enhanced readership by curating engaging content, authoring event editorial reviews, and providing original photographic content for print and web platforms.• Event Support: Assisted in planning and executing magazine events, such as gallery exhibitions, to promote the brand and engage the audience.• Client Coordination: Liaised with clients to ensure smooth communication and successful project execution.• Record Keeping: Maintained detailed records of advertiser negotiations, ensuring transparency and continuity.

• Customer Service: Provided in-store and phone-based assistance, leveraging strong product knowledge to drive sales and enhance customer satisfaction.• Event Coordination: Organized and managed Cinema Store stalls at nationwide conventions, including sourcing stock from other vendors to meet demand.• Store Operations: Held key holder responsibilities, managing store opening and closing procedures to ensure operational readiness.• Inventory Management: Placed orders with distribution companies and coordinated stock deliveries, maintaining optimal inventory levels.• Revenue Enhancement: Boosted store revenue by introducing new stock items, aligning with customer interests and market trends.

• Financial Solutions & Lending: Assessed and qualified individuals for personal loans, ensuring responsible lending practices while meeting customers' financial needs.• Customer Service Excellence: Delivered exceptional service to a diverse clientele, fostering satisfaction and building strong customer relationships.• Merchandising & Shop Floor Management: Led merchandising efforts, creating an organized and inviting shop floor environment to drive sales and customer engagement.• Staff Training & Leadership: Trained new employees in company policies and procedures, assuming a leadership role in onboarding and ensuring team readiness.• Operational Support: Conducted background checks on customers purchasing firearms to ensure compliance with regulatory standards.• Fraud Prevention: Tested jewelry to verify authenticity when used as collateral, safeguarding against fraudulent transactions.