Douglas Sherman Email & Phone Number

Portland, OR, US

London, UK, GB

• Business Intelligence & Reporting: Elicited requirements, designed, and developed Business Intelligence (BI) reports in SSRS to support decision-making. Conducted UAT testing to ensure alignment with user needs and.
• System Optimization: Acted as SME for the CMMS system, leading system enhancements to improve compliance tracking for critical areas such as Asbestos Management and Fire Door servicing, reducing risk through increased.
• Contract Mobilization: Supported the onboarding of international client accounts across the EMEA region, configuring CMMS systems to meet operational requirements and ensuring smooth transitions.
• Mobile Workforce Solutions: Collaborated with managed suppliers and internal stakeholders to elicit and document requirements for the mobile workforce management application, working with IT development teams to.
• Stakeholder Collaboration: Worked closely with clients, service providers, and internal teams to maintain high-quality service delivery and ensure system functionality met business and regulatory needs.
• System Support & Training: Delivered end-user training and support for CMMS and IT systems, enhancing system adoption and resolving technical issues to ensure operational continuity.

Twyford, Berkshire, GB

• Account Mobilization: Led the onboarding of a 12-story, multi-tenanted government account onto the CMMS system, collaborating with various government agencies to ensure seamless implementation. Structured asset data.
• Support for Central Government Accounts: Provided support for several central government accounts, ensuring consistent operational efficiency and compliance.
• CMMS Subject Matter Expert: Acted as SME for the CMMS system, providing expert guidance on functionality, troubleshooting, and best practices across accounts.Systems Management & Support: Managed IT systems, including.
• Business Intelligence & Reporting: Conducted requirements gathering with cross-functional teams to define reporting needs and developed SSRS reports to support decision-making. Maintained BI reporting for the CMMS.
• Training & Development: Trained frontline staff on the use of the business’s mobile workforce application prior to the establishment of an internal training team, improving system adoption and efficiency.
• Standard Operating Procedures (SOPs): Authored SOPs for IT and operational systems, ensuring teams followed correct processes and escalations for technical issues.

Dallas, Texas, US

• CMMS Subject Matter Expert: Acted as the SME for the CMMS system, providing expert guidance and support across multiple accounts.
• Contract Mobilization: Led the deployment of a multi-state data center account in the United States onto the CMMS system, ensuring compliance with U.S. maintenance regimes and legislation.
• System Support & Vendor Liaison: Provided first-line support for system issues, coordinating with software vendors to test and implement hot fixes, reducing downtime and improving system reliability.
• Requirements Gathering & Development: Conducted requirements gathering sessions and developed specifications to enhance CMMS system functionality based on user and client needs.
• System Training: Delivered comprehensive training to end users and clients, improving system adoption and ensuring efficient utilization.
• System Improvements: Conducted proactive system checks, identifying and implementing enhancements to improve performance and operational efficiency.

Los Angeles, CA, US

• Live Screen Printing: Delivered interactive, live screen-printing experiences at events across London and Europe, producing custom merchandise such as shirts, posters, and tote bags in real-time for thousands of.
• Personalized Merchandise: Empowered attendees to personalize and layer prints, creating unique, one-of-a-kind items that enhanced their event experience and increased brand engagement.
• Mobile Operations: Operated a mobile screen-printing setup in high-energy environments, ensuring seamless execution and maintaining high-quality results under tight timelines.
• Client Collaboration: Partnered with event organizers to align printing services with event themes, fostering customer satisfaction and elevating the overall event experience.
• Adaptability & Expertise: Adapted to diverse event conditions, demonstrating creativity, technical proficiency, and strong teamwork to deliver standout experiences.

GB

• Content Creation: Produced original editorial and photographic content for print, capturing compelling visuals that aligned with the magazine’s focus and aesthetic.
• Creative Direction: Collaborated with editors to shape the creative vision for features, ensuring cohesive and impactful storytelling.
• Digital Asset Management: Organized, edited, and managed large volumes of photographic assets using Adobe Photoshop, Lightroom, and Creative Suite, maintaining high-quality standards.
• Publication Support: Contributed to the successful production of high-profile publications, showcasing urban art, culture, and creative industries.
• Attention to Detail: Ensured every visual element met publication standards, delivering polished and engaging final content.

London, UK, GB

• CMMS Subject Matter Expert: Acted as SME for the CMMS system, providing expert guidance on system functionality and best practices.
• Account Onboarding & Compliance: Led the mobilization of new contracts into the CMMS system, ensuring asset data was correctly structured and aligned with SFG20 maintenance regimes for compliance. Reviewed, cleaned.
• Mobile Workforce Management: Led the development and ongoing support of the mobile workforce management application, enhancing operational efficiency and field task execution.
• Reporting & Analytics: Designed and delivered executive dashboards and client-facing reports, reducing reporting lead times by 30% and enabling faster decision-making.
• System Support & Training: Provided end-user training and support for the CMMS system, resolving issues and optimizing utilization for business operations.
• IT Support & Collaboration: Delivered localized IT support, addressing technical challenges and implementing system enhancements to maintain business continuity.

London, UK, GB

• CMMS Subject Matter Expert: Acted as SME for the CMMS system, providing expert guidance on system functionality and best practices.
• Asset Collection & Compliance: Specialized in collecting and deploying mechanical and electrical building assets into the CMMS system, ensuring data integrity and adherence to CIBSE & SFG20 guidelines for compliance.
• System Leadership: Led system enhancements, including the development of the mobile workforce management application and the mobilization of new contracts onto the CMMS system, ensuring seamless transitions and.
• Reporting & Analytics: Developed and delivered executive dashboards and client-facing reports, reducing reporting lead times by 30% and enabling data-driven decision-making.
• End-User Support & Training: Provided comprehensive training and support to end users, improving CMMS system utilization and resolving technical issues efficiently.
• Back-Office Operations: Managed a team of approximately 10 administrators, overseeing back-office operations such as attendance tracking and hiring processes, ensuring efficient administration and team stability.

London, UK, GB

• CMMS Subject Matter Expert: Acted as SME for the CMMS system, ensuring data accuracy, supporting compliance, and enhancing system functionality.
• Data Accuracy & Reporting: Ensured accurate data input by administration teams to meet strict deadlines while designing and delivering executive dashboards and client-facing reports, reducing reporting lead times by.
• Back-Office Operations Management: Managed a team of 10+ contract administrators, overseeing attendance, hiring processes, and ensuring efficient processing of paperwork to support business operations.
• System Support & Training: Delivered training and support for the CMMS system, resolving user issues and improving system adoption across teams.
• Team Leadership: Provided leadership to administrative staff, ensuring high performance and alignment with business objectives.

London, UK, GB

• Back-Office Operations: Managed back-office operations for a regional portfolio valued at £5 million, improving billing accuracy by 15% and increasing customer retention through effective service desk operations and.
• Team Leadership: Managed a team of approximately 10 back-office staff responsible for recording and managing incoming calls, including fault logging and general queries, as well as accurate purchase order raising and.
• Business Analyst for DALKIA Acquisition: Played a pivotal role in the DALKIA acquisition, integrating its systems into Mitie’s operations to ensure a seamless transition and improved operational efficiency.
• Operational Reporting: Produced executive dashboards and client-facing reports, enhancing transparency and enabling data-driven decision-making.
• Asset Management: Collected and integrated built infrastructure assets into the CMMS system, improving data accuracy and compliance with operational standards.
• Contract Mobilization: Supported the onboarding and mobilization of new contracts, ensuring smooth transitions and operational readiness.

London, UK, GB

• Contract Administration: Managed contract administration for a primary care trust with over 70 locations, ensuring timely issue resolution and effective use of the CAFM system.
• Data Entry & Work Order Management: Personally ensured accurate data entry of records and managed work orders, including purchasing and billing, aligning processes with account requirements.
• Team Leadership: Led a team of administrators responsible for fault logging, ensuring accurate data entry and effective system utilization.
• Billing Management: Oversaw billing processes, ensuring accuracy and compliance with contract terms, improving customer satisfaction.
• End-User Support & Training: Delivered end-user training and support for the CAFM system and associated software, resolving issues and enhancing adoption across the organization.

• Content Creation: Provided original photographic content for web publications, capturing dynamic visuals that aligned with the platform’s aesthetic.
• Digital Asset Management: Organized, edited, and delivered high-quality photographic assets using Adobe Photoshop, Lightroom, and Creative Suite.
• Attention to Detail: Ensured all visual deliverables adhered to high standards, enhancing the platform’s appeal and engagement.

• Advertising & Partnerships: Recruited and negotiated with companies for magazine advertisements, increasing revenue and reach through strategic partnerships.
• Content Creation: Enhanced readership by curating engaging content, authoring event editorial reviews, and providing original photographic content for print and web platforms.
• Event Support: Assisted in planning and executing magazine events, such as gallery exhibitions, to promote the brand and engage the audience.
• Client Coordination: Liaised with clients to ensure smooth communication and successful project execution.
• Record Keeping: Maintained detailed records of advertiser negotiations, ensuring transparency and continuity.

• Customer Service: Provided in-store and phone-based assistance, leveraging strong product knowledge to drive sales and enhance customer satisfaction.
• Event Coordination: Organized and managed Cinema Store stalls at nationwide conventions, including sourcing stock from other vendors to meet demand.
• Store Operations: Held key holder responsibilities, managing store opening and closing procedures to ensure operational readiness.
• Inventory Management: Placed orders with distribution companies and coordinated stock deliveries, maintaining optimal inventory levels.
• Revenue Enhancement: Boosted store revenue by introducing new stock items, aligning with customer interests and market trends.

Fort Worth, Texas, US

• Financial Solutions & Lending: Assessed and qualified individuals for personal loans, ensuring responsible lending practices while meeting customers' financial needs.
• Customer Service Excellence: Delivered exceptional service to a diverse clientele, fostering satisfaction and building strong customer relationships.
• Merchandising & Shop Floor Management: Led merchandising efforts, creating an organized and inviting shop floor environment to drive sales and customer engagement.
• Staff Training & Leadership: Trained new employees in company policies and procedures, assuming a leadership role in onboarding and ensuring team readiness.
• Operational Support: Conducted background checks on customers purchasing firearms to ensure compliance with regulatory standards.
• Fraud Prevention: Tested jewelry to verify authenticity when used as collateral, safeguarding against fraudulent transactions.

Graphic Design

High School Diploma