As a Customer Service Engineer at Peak Technologies, I provide on-site break/fix services for a variety of IT systems and devices, ranging from laptops and printers to servers and networks. I also troubleshoot and resolve software and hardware issues, perform preventive maintenance, and install updates and patches.With multiple certifications in IT and over four years of experience in customer service and technical support, I have developed strong skills in computer repair, CRM, and communication. I am passionate about delivering high-quality solutions and ensuring customer satisfaction. I enjoy working with a diverse and collaborative team of engineers and technicians, as well as learning new technologies and best practices.