Doug Stephens Email & Phone Number

Maidenhead, England, United Kingdom

Oxford, United Kingdom

Reading, England, United Kingdom

Home Renovations, Extensions, Kitchens, Bathrooms, Bedrooms, Replacement Windows, Structural alterations, Specialist Flooring, Tiling, Gas and Electrical Maintenance, Upgrades etc.https://goo.gl/maps/yqDD19Qtd6AbJZFw8https://www.facebook.com/profile.php?id=100092267914403

Oxford And The Home Counties

Regional, multi site responsibility for Big Ticket Showroom Installations in domestic premises. Recruitment of skilled tradesmen to deliver high quality room solutions and customer experienceTraining of Store Colleagues in business process and profitable salesComplete ownership of the customer experience including face to face project ownership ensuring.

Milton Keynes, United Kingdom

Product and Process Quality within the Showroom category (Kitchens, Bedrooms and Bathrooms). Working across multiple functions to understand root causes of business challenges and work with the various stakeholders to improve our offering to our customer.Achievements- Implemented new reporting providing root causes in product failure and team execution.

U.K.

Account development consultation for the business within the global fleet market.

Business Process Improvement and streamlining. Project Management of the company's IFS ERP solution to CIS / Eastern Europe and China. Working with Senior Management and Functional Heads to remove bad working practices and repetition of tasks in the Supply Chain. Promotion of process improvement throughout the global organisation.

Recovery and implementation of Mayerton's ERP solution on the IFS platform. Planning and coordination of the project deliverables. Delivery of an Operational Go Live, design of system modications, introduction of business Best Practices, process improvement and product rationalisation.

Responsible for the execution of product delivery, safety and the customer experience to over 60,000 customers for the Poland Spring brand (Number 1 brand in the US). Strong Operational Leadership of Direct Delivery teams at 7 branches in 3 states (New York, Connecticut and Massachussets). Directly reporting to the Zone Operations Manager are 8 senior.

Part of the Design & Construction Center team for the Nestle GLOBE Direct Delivery SAP template. The template design is based on Nestle business Best Practices is the platform for multiple business in the Nestle world.

Business Process Lead in Customer Service and Operations / Distribution on a UK SAP GLOBE implementation team. Responsibilities included Team Leadership, process analysis, solution design, specification, testing and Super User training. As a senior member of the team, my role also included Business sign off and coordination of post Go Live business support.

Project Management on a variety of business projects, including cross functional process design, new IS tools, Business Integration, Route Engineering and site procurement and relocation.

Recruit and develop a new Technical Services team to manage customer product faults and complaints. Reduce Service Visits for non-technical issues through Telephone fault resolution

Lead the Service execution of Route and Field Service deliveries to customers for the Oxford branch, based in Kidlington.

Btec National Diploma, Business & Finance

Education record