Doug Storbeck Email & Phone Number

Saint Paul, Mn, Us

New York, Ny, Us

As the Director of Implementation I designed, developed, and managed the end-to-end payroll implementation and activation process while providing a delightful implementation experience for our partners and their employers.• Scaled the payroll implementation team to enable 10x growth which resulted in thousands of successful company activations and implementations.• Led the cross-functional design and rollout of an implementation tool suite that led to a 50% decrease in activation cycle time.• Increased inbound ticket service level adherence from 82% to 96%.• Served on the Operating Council.• Selected as the 2023 Operations Checketeer of the Year.

Duluth, Minnesota, Us

Offering solutions for ACA reporting; certified payroll compliance; retirement plan data aggregation; attendance tracking and reporting, Points North has been providing comprehensive software, consulting, and competitive pricing options since 1994. For over 26 years, Points North has worked with thousands of clients across all 50 states, in both the private and non-profit segments.

Arlington, Virginia, Us

Working within the Customer Experience Improvement team and prioritizing the Voice of the Customer, I led large, cross-functional, strategic initiatives in order to put actionable patient intelligence into the hands of healthcare providers across the country - ultimately improving healthcare for all.In 2018, the Surescripts Network Alliance connected over 1.6 million healthcare providers to 258 million patients across the country, representing 80% of the U.S. Population. Source: Surescripts 2018 National Progress Report

Minneapolis, Minnesota, Us

I led and oversaw the performance of Administrative Support, HR Operations, Facilities & Real Estate, Legal & Insurance and Internal Technical Operations functions. I also served as an internal business consultant responsible for the development and improvement of cross functional operational processes & policies in support of the vision and mission of the company.

Austin, Texas, Us

Oversaw and led the Client Services Organization which included Customer Success, Customer Service & Data Entry, Digital Services, Circulation Management/Fulfillment, Unified Audience Database Services, Data Processing & Data Services. Directly responsible for the oversight and improvement of all operational processes and policies which support the vision and mission of the organization.

Wayzata, Minnesota, Us

As an external management resource, I consulted and coached executive teams on strategic business process improvement and transformation initiatives, facilitated and coached process improvement teams, and delivered instructor led training in the following areas: Six Sigma, Business Process Improvement, Process Management, Change Management, and Project Management.Industries: Global Hospitality, Construction & Aggregates, Funeral & Cremation Services.

Franchise owner within the Primrose Schools Franchising system. The award winning Primrose School of Savage was the first Primrose to open in the state of Minnesota. As the franchise owner, I oversaw the real estate acquisition through construction process while building the business through grass roots and traditional marketing methods. I was responsible for monitoring all aspects of the day-to-day business model as prescribed by Primrose while ensuring compliance with Minnesota State Statue 9503.

Minnetonka, Minnesota, Us

Served as an internal enterprise consultant to provide business consulting, coaching, training & facilitation, project and change management in support of enterprise transformation initiatives. Led the development of an enterprise change management tools suite.

Created and led the development of the business process improvement office. Developed an integrated model to link business improvement to the business strategy. Deployed the Six Sigma methodology by training and coaching individuals and teams across all functional areas.

Minneapolis, Mn, Us

Responsible for the oversight of all district business processes related to Administration, Sales, Implementation & Customer Success, Customer Service and Production in the Dallas & Oklahoma City offices. I was responsible for leading & retaining 75 district employees while overseeing a customer base of 400 customers which made up a $12 million revenue budget.• Increased customer loyalty and satisfaction by 12% which led to the reduction in outstanding receivables by over $600,000.• Consistently increased year over year revenue by 8% to exceed revenue objectives.• Built a high performing district leadership team in addition to a high potential employee performance management process.• Designed, tested and deployed new district service model for the existing customer base.1997 - 1999 - National Implementation Program Manager1993 - 1997 - District Implementation Manager