Doug Thayer Email & Phone Number

Spokane, WA, US

Spokane, Washington Area

Spokane Testing Solutions (formerly ARCpoint Labs of Spokane) provides drug, alcohol, DNA and wellness testing. We partner with and serve Eastern Washington and Northern Idaho employers, private individuals, healthcare providers and the legal community with accurate and reliable testing.

Spokane, Washington Area

President/Owner of Arcpoint Labs of Spokane, delivering Accurate, Reliable and Confidential drug testing results for your workplace, family or personal needs. We are a Third Party Provider and testing facility performing Drug, Alcohol, DNA, Steroid and Background Screening for small to medium size businesses, government agencies, schools, non-profit.

Lead strategic efforts in the turnaround effort in Oregon which led to increased productivity, improved distribution channels and operational successes. Hired new leadership that propelled the region to top sales performance in 2012. Championed Customer Experience processes and initiatives that are now fully implemented across the enterprise. P&L.

Spokane, Washington

• Senior Vice President for 36 retail banking centers in eastern Washington and northern Idaho. Accountable for sales, service and operational performance. 300+ Employees, 40 Direct reports.
• Developed market strategies and tactics to address performance gaps in sales, service and operations. Lead the implementation and adoption of new company initiatives by coaching leaders to drive desired performance.
• Championed "customer delight" efforts to improve customer metrics. Achieved consistent results in customer satisfaction surveys.
• Consistently exceeded operational excellence metrics which included financial and compliance measures.
• Created market routines and processes that enabled leaders to execute in a rapidly changing environment.
• Established weekly sales webinar to teach and build sales skills for Personal Bankers.

Region Director for Sprint Indirect and Retail Stores. Instrumental in strategy, planning, opening and increasing Sprint stores in the West Region. (92 stores). Increased indirect distribution working with local sales teams. Mentored and coached 12 area directors in their sales planning and field execution. Area Director- Colorado, Nevada, Arizona Led a.

Representing OEM manufacturer of quality home electronics. Serving customers in North America, Europe and Asia. Negotiating contracts with branded companies for product manufacturing. Start up company increasing sales and revenues to $12M.

Selling consumer electronics to Mass Merchants, Drug and Grocery, national, regional and local retailers. Managed 5 manufacturer rep firms as well as 4 direct sales reps. Established business with Ultimate Electronics, RC Willey, Costco and Fry's. Grew revenues from $34M to $46M in 3 years.