Doug Wackowski Email & Phone Number

Service as the SME for Prospective Solutions. Delivering best is class solutions and services but integrating innovation, technology and world class service through client feedback and industry trends. Proven delivery with 6 new logos and over $21 million in new business in 2023. Assumed direct leadership of Provider Network in 2024 to drive quality and quantity improvements in throughput while reducing time to deliver and cost.

Remote

This role serves as a subject matter expert in support of Risk Adjustment Requests for Information, Requests for Proposals, and Development of Risk and Marketing Sales Tools. Partnering with the Client Management and Solution Design Teams to deliver and facilitate vetted business cases. The main produt line focus is with the Clinical Interoperibility products geared toward the most efficient and effective quality medical record retrivals.

Bowie, Md

The Senior Director will direct an intervention performance operations team to develop, implement and maintain an operational productivity and quality model for the Operations Department. This role will directly manage the activities of establishing and validating performance and quality metrics for each activity performed within the Clinical and Non-Clinical Operations Teams as well as directly manage the training staff that prepares the line staff to meet those metrics. They will have a matrix reporting relationship with the Business Intelligence/Transformation Team to provide the desired reports and dashboards to track progress toward department and corporate goals. The Senior Director will also identify and drive six sigma process improvement initiatives to improve operational efficiency.Responsibilities: • Develop, execute and manage productivity and quality performance metrics for all processes;• Work with intervention operations partners to staff and execute according to intervention operational plans and budget forecast;• Develop and implement organizational policies and procedures for the division;• Drive organization towards metrics and revenue goals, with the objective to exceed business expectations;• Manage compliance with client policies, procedures and client contractual requirements;• Ability to coach and motivate managers and others, with high influencing skills;• Evaluate, align processes and procedures, as appropriate;• Design and implement Six Sigma process improvements consistent with the direction of the teams;• Demonstrated ability to develop and implement process enhancements including technology and performance;• Develop and maintain “expert-level” knowledge of all Inovalon products and intervention types; • Perform ad-hoc analyses, provide decision support and ensure information flow and status updates to and from the senior leadership.

Bowie, Md

The Director, Product Execution will direct a product intervention management team and operations process improvement, while also overseeing a team responsible for modeling intervention activities across all process for all products for Inovalon and work with intervention operation partners to execute on those plans. The Director will manage the activities of product business analysts, quantitative analysts, developers, project managers and supervisors in a matrix reporting relationship to achieve divisional goals and objectives. The Director will also identify and drive six sigma process improvement initiatives to improve operational efficiency.Responsibilities: • Develop, execute and manage intervention plans for all processes for all products;• Work with intervention operations partners to staff and execute according to intervention operational plans and budget forecast;• Develop and implement organizational policies and procedures for the division;• Drive organization towards metrics and revenue goals, with the objective to exceed business expectations;• Manage compliance with client policies, procedures and client contractual requirements;• Ability to coach and motivate managers and others, with high influencing skills;• Evaluate, align processes and procedures, as appropriate;• Design and implement Six Sigma process improvements consistent with the direction of the teams;• Demonstrated ability to develop and implement process enhancements including technology and performance;• Develop and maintain “expert-level” knowledge of all Inovalon products and intervention types; and• Perform ad-hoc analyses, provide decision support and ensure information flow and status updates to and from the senior leadership.

Bowie, Md

Job Summary:As a member of the Enterprise Program Management Office the Senior Project Manager will lead a team of project managers and a portfolio of operations projects. This position will work with product management, clinical, operations and quality teams to create, track and manage various projects which impact product development and/or client deliverables. Will train and mentor junior staff in the use of MS Project and PMI project management methodology.Responsibilities:• Lead and manage a team of project managers responsible for projects in support of meeting and exceeding Inovalon customer expectations for our risk adjustment products;• Create “best practices” for managing projects across the team by employing PMI waterfall project management methodology. Advance the organization’s delivery capabilities by implementing and driving the adoption of Project Management principles in both medium and large-scale efforts. Mentor to staff with limited project-based experience;• Partners cross-functionally to accomplish organizational objectives and ensure successful operational implementations;• Oversight of all operational projects; Leads a team who owns and drives multiple simultaneous initiatives to successful completion; • Develop detailed work plans, schedules, project estimates, resource plans and status reports for various product and/or client initiatives;• Schedule and chair project status meeting for cross-functional teams. Publish project timelines, action plans and meeting notes designed to track and monitor the project; and• Develop documentation of current internal processes for producing products and services in order to identify and develop the key opportunities to improve overall efficiency and responsiveness to clients.

Bowie, Md

Job Summary:The Product Owner is responsible for the overall success of software solutions through the expert application of Agile principles using Scrum methodology. The incumbent must be able to lead the team responsible for synthesizing and interpreting complex user and business needs into precise development requirements through User Stories and specific acceptance criteria. Additionally, the successful candidate will understand and support the priorities of multiple business units with the overall understanding and goal of meeting client and company business goals. Responsibilities:• Lead the definition of the product vision; build, maintain and prioritize product roadmaps and backlogs;• Oversee team responsible to gather, analyze and clearly define product, feature and technical requirements based on the needs of a diverse group of business stakeholders; work closely with end-users, stakeholders and Business Analysts to fully define user stories and acceptance criteria;• Understand and advocate for business goals/vision and end-user needs when prioritizing and accepting backlog items or defects for planning;• Act as Subject Matter Expert (SME) for the product(s) being developed; represent the end-user to the development team and to stake holders;• Identify opportunities for increasing product value to the business and the end-user;• Work with development teams to refine and size user stories; and• Ensure that stakeholders are aware of sprint priorities, development team commitments, progress and sprint achievement.

Columbia, Maryland

•Oversee the training, career development, review process, retention, and daily coordination and management of the department's personnel in such a way as to achieve a successful balance of operational and service provision as well as financial fiduciary responsibility; •Provide direct and active assistance to the Vice President, MRR Operations in oversight of the Operations Managers, Lead Review Coordinators, and lead Administrative Coordinators in their management of operational execution; •Provide leadership and serve as point of contact in management and oversight of satellite locations. Ensure seamless running of each location as well as direct oversight of Inovalon staff assigned to each location; •Assist department by providing timely and accurate forecasting and planning of the human resource needs of Medical Record Review Operations as well as comprehensive feedback regarding and support of human resource support processes; •Assist in the planning, facilitation, coordination, and/or direct implementation of multifaceted operations, products, and services roll-out, ramp-up, and expansions of medical record review operations; •Directly and actively support client service and senior management personnel in the resolution of client questions, concerns, and service issues, related to medical record review operations, escalated by Company personnel; •Assist in the development and pursuit of financial, human resource, and other operational strategies which enhance revenue generation, efficiency, customer service delivery capabilities, satisfaction, and ultimately enterprise value of the Company; • Perform the duties of Product Owner within an Agile Scrum Development organization for the inhouse legacy application that powers the Medical Record Review process.

Provide strategic direction to the IT Support Service Team to perform a comprehensive gap analysis of the systems, processes and procedures that the team was utilizing to perform their daily functions. Based on this analysis and other stakeholder requirements, developed assessment criteria to investigate, evaluate, select and implement a business process management application. As Program Sponsor, developed result metrics to communication defined success criteria including trend analysis on common incidents and forecast modeling on future human resource needs. This program transformed the Support Services Team from a localized technical help desk to a national virtualized team utilizing ITIL version 3 principles with an outsourced hosted application combined with a SQL based asset management tool. The team currently supports 1400 users operating out of 12 geographically dispersed locations with a team of 21 associate level and three managerial personnel. I am currently utilizing project management principles as an active member of the Corporate Program Management Office, PMO, and as a program sponsor on numerous firm wide initiatives. As PMO, I am responsible for defining the scope which consists of making program decisions that impact long-range plans for the corporation with a focus on defining and establishing goals/objectives. This process includes evaluation and review of status during the project duration to govern progress through project timeline analysis of the goals and objectives against performance. Additional responsibilities consist of vendor management for BPM tool, hardware procurement, data replication and bandwidth. Providing strategic direction and leadership to implement a framework of standard operating procedures, SOPs, within the CIO Organization.

Provide strategic direction to the Network Infrastructure, the Interface, Application Support and Software Development Teams. The foremost focus of this role was to be a proactive change agent for the organization; as well as, to prepare the company for ISO certification by pursuing a documentation process. Reorganization of the staff was fundamental to increasing efficiencies. This lead to a second phase of implementing best in class processes which included documentation, redundancy planning for both the application and hardware that runs the CBay platforms and moving the development teams to monthly maintenance release schedules. I consolidated the Application Support Staff to be a single point of contact that handles all of the platforms to achieve an overall reduction in full time equivalent of three people; saving the company roughly $120,000 yearly.My contributions have been instrumental in growing CBay’s product offerings. This is evident with two vendor relationships recently negotiated to bring dramatic new features to our existing palate. These affiliations assisted with the redesign of the total platform with next generation technology. We have entered into a distributor relationship with IQMAX which enabled us to offer a comprehensive PDA solution to our clients. Though this is not a revolutionary change in our industry, the difference is the unique relationship with the vendor. We are the first company to have the vendor design a two day training course for us, moving toward a seamless implementation of the product line while allowing the vendor to have no contact with the end user. This is a complete paradigm shift in the vendor’s process. Parallel with this paradigm shift, I have administered the migration to two new data centers leading the toward a true redundant business continuity environment.The team are in the preliminary stages of redesigning the document storage and delivery method to be Clinic Document Architecture (CDA) compliant.

Provided a single point of contact for 15 Fortune 500 companies to resolve service issues and facilitate delivery of future needs.

Mba, Business Administration

Masters Certificate, Project Management

Bachelors Of Science, Business Management

Bachelors Of Science, Accounting

Activities and Societies: Tau Kappa Epsilon Fraternity

Education record