Telephony Systems Engineer
Current• Genesys Contact Center Solutions administration and development• Genesys Voice Portal (IVR) administration and application development• NICE Recording system administration• Full stack web application design and development utilizing front-end tools (JavaScript, jQuery, CSS, HTML) over a Java-based back-end environment (Apache Tomcat, JSP) with an obsessive focus on the end user experience• Rehabilitation and modernization of a web-based collections application with a 10 year… Show more • Genesys Contact Center Solutions administration and development• Genesys Voice Portal (IVR) administration and application development• NICE Recording system administration• Full stack web application design and development utilizing front-end tools (JavaScript, jQuery, CSS, HTML) over a Java-based back-end environment (Apache Tomcat, JSP) with an obsessive focus on the end user experience• Rehabilitation and modernization of a web-based collections application with a 10 year old code base utilized by over 500 end users Show less