Telephony Systems Engineer
Current- Genesys Contact Center Solutions administration and development
- Genesys Voice Portal (IVR) administration and application development
- NICE Recording system administration
- Full stack web application design and development utilizing front-end tools (JavaScript, jQuery, CSS, HTML) over a Java-based back-end environment (Apache Tomcat, JSP) with an obsessive focus on the end user experience
- Rehabilitation and modernization of a web-based collections application with a 10 year… Show more
- Rehabilitation and modernization of a web-based collections application with a 10 year old code base utilized by over 500 end users Show less