Doug Wooldridge Email & Phone Number

Massachusetts, United States

Chicago, Illinois, United States

A leader and end-to-end process owner in Sales Operations driving approximately $3B in sales orders. Accountable for OTC and Procurement & Logistics while closing the quarter for all sales transactions. Together with Sales, Channel, Product Management and Finance leaders ensure the smooth execution of all business for AHEAD.• Lead global teams in support of sales through processing orders and procuring technology through AHEAD’s partner and distributor relationships.• Support significant growth in volume with minimal increase to staff through process improvement and process excellence.• Established operations in India to enable scale at cost.• Functional responsibility for due diligence and operational integration for multiple acquisitions.• Responsible for AHEAD’s sustainability program.• Drove numerous process and cross functional operational improvement resulting in reduced revenue reserves and decreased cycle time in order to cash.

Westford, Massachusetts, United States

A leader and end-to-end process owner in Sales Operations driving approximately $1B in sales orders. Accountable for CPQ and OTC while closing the quarter for all sales transactions. Together with Sales, Channel, Product Management and Finance leaders ensure the smooth execution of all business for Netscout.• Lead global teams in support of sales through closing of deals to ensure sales commitments to customers are met.• Support significant growth in volume with minimal increase to staff through process improvement and process excellence.• Drove numerous process and cross functional operational improvement resulting in reduced revenue reserves and decreased cycle time in order to cash.

Milford, Ma

A business unit owner for one of the fastest growing segments within Waters’ $2B+ portfolio. Responsible for customer success and outcomes for solutions. Developed global marketing strategy and global reporting standards.• Transformed the business from daily rates to outcomes and customer success.• Drove global operational consistency and process excellence resulting in over a 10% improvement in billable utilization.• Championed the case for a solution-based approach for new product introduction and go to market strategy inclusive of customer success.• Recognized by the CEO and Executive Committee for leadership in Strategic Planning for Waters.

Hopkinton, Ma

A leader and end-to-end process owner in Sales Operations and Global Revenue Operations supporting 50% growth in a $2+B company. Accountable for closing the quarter and reporting financials to Sales, Marketing and Finance leaders.• Led global teams in support of sales through closing of deals to ensure sales commitments to customers were met.• Supported hyper growth with minimal increase to staff through process improvement and process excellence.• Managed the Sales Support Help Desk and the Deal Desk globally. These organizations facilitated the sales cycle through opportunity registration and management as well as ensuring the successful close of a deal from a financial, legal, and operational execution standpoint. • Owned execution of cross-functional Lead to Cash process through ownership of VCE's Business Process Group. Defined, designed, measured, and improved cross-functional processes, systems, and organizations to optimize VCE’s operational efficiency and effectiveness. • Business owner of VCE's SalesForce.com instance and Order Management System.

Hopkinton, Ma

Operations for this organization included reporting customer satisfaction, budget management, metrics/KPIs, setting and driving goals, process management/development, and program management. A principal thought and change leader for numerous global organizations.Chief of Staff for GCS team. Managed day-to-day operations. Communicated strategy and programs, drove the execution of strategy. Responsible for workload models and headcount/budget process. • Consolidated disparate global teams and cross-functional teams into a global operations community complete with a shared service function. • Created a new globally consistent and accepted workload model.• Defined new business metrics including a new definition for CSAT for CSS. Transitioned the field to use of new reporting dashboards.• Created the vision and strategy for the future of CSS and GCS as an end-to-end business model. • Championed key change programs such as Time to Restore, Integrated Service Delivery, Field Optimization, and the deployment of Servigistics’ Workforce Management Tool.

Hopkinton, Ma

Managed and delivered the supporting infrastructure, processes, systems, policies, metrics, and budget for a $1B, 2000-employee global field service delivery organization.• Delivered programs and processes to enable MSS to overachieve budget commitments for four consecutive quarters. • Drove the CSAT program, ranked highest in the industry; record performances for two consecutive quarters.• Created business case and functional design for Field Optimization resulting in a NPV of $31M+ in savings.• Managed EMC’s #1 Program, resulting in $100M in 2007 and $175M in 2008 economic model improvements while enhancing EMC’s total customer experience.• Led cross-organizational integration with partners, educational services, product readiness, cross-process integration with the TSS delivery team and on-boarding new acquisitions.

Hopkinton, Ma

Achieved certification as a Six Sigma Master Black Belt. Developed EMC’s LSS strategy, processes, and operations.• Developed and executed a strategy for a 5,000-person ~$1B global customer service organization. • Grew Six Sigma savings from $8.3M in 2004 to over $34M in 2007 and $25M in 2008.• Created a model to value the impact of key quality metric resulting in over $36M in benefits to EMC.• Increased the number of Fundamentals trained individuals by 70%, and Advocates by 20%; doubled the number of individuals who achieved certification as Green Belts and Black Belts in one year. • Successfully mentored 14 individuals in completing projects resulting in over $5M in savings.• Helped create a business case and launched a project resulting in the in-sourcing of logistics that created over $193M NPV benefit while improving quality. Recognized by GS’s EVP with GS’s Best Practices Award.• Conducted training and communicated EMC’s Lean Six Sigma strategy across EMC’s worldwide facilities. Presented at numerous industry conferences.

Hopkinton, Ma

Drove organizational change to improve Customer Satisfaction by exceeding expectations in critical issue resolution.• Established new processes and tools that improved organizational efficiency and communication.• Managed over 25 customer support managers across 14 regions.• Returned one of EMC’s largest customers to a “satisfied customer” through intense focus on problem resolution and relationship building.• Improved customer satisfaction and aided in sales cycles by driving EMC’s critical customer issues to closure.• Created action plans, interfaced with customer’s senior management and EMC’s executive management that resulted in closing over $10M worth of business.

Hopkinton, Ma & Cork Ireland

Led strategic projects at the direction of the CEO. Improved operations cross functionally to sustain hyper growth. Internal consultant. Designed and implemented cross-functional processes to create significant shareholder value.• Developed EMC’s Solution Delivery Model (SDM) and sold its value to EMC Senior Management.• Created a “cost to serve” model to demonstrate how EMC’s shift in product mix, complexity, and pricing affect Customer Service costs.• Created an Order to Cash Process Order Definition to enable over $12M worth of operational improvements to processes and systems.• Developed EMC’s CRM and E-Business definitions and strategies.• Established and managed operations of EMC’s Cork, Ireland office in 2001 during a one-year ex-pat assignment.• Implemented SDM in EMEA by developing over 350 Sales, Sales Engineers, Professional Services, Customer Service Managers, and field personnel resulting in $16.2M revenue.

Mba, Business Administration And Management, General

Activities and Societies: Beta Gamma Sigma National Honor Society

Ba, Economics

Activities and Societies: Men's Tennis, Men's Ice Hockey, Kappa Sigma Fraternity