Helping Automobile Dealers, Sales Consultants and Manufacturers increase Sales, Gross Profit and Customer Loyalty by turning every customer transaction into an Experience.WHAT I DO: I deliver unique sales training workshops that provide automotive sales consultants with the skills, tools and techniques to improve sales, gross profit and most importantly, customer loyalty. I also provide customized instructional design of workshops and seminars to automotive manufacturers and dealers… Show more Helping Automobile Dealers, Sales Consultants and Manufacturers increase Sales, Gross Profit and Customer Loyalty by turning every customer transaction into an Experience.WHAT I DO: I deliver unique sales training workshops that provide automotive sales consultants with the skills, tools and techniques to improve sales, gross profit and most importantly, customer loyalty. I also provide customized instructional design of workshops and seminars to automotive manufacturers and dealers looking to develop training classes for dealership associates in all departments.WHAT MAKES ME DIFFERENT: My workshops do not concentrate on how salespeople can sell one car, but instead on how he or she can sell customers every vehicle they will ever buy again. I also deliver all of my own training workshops and seminars, not someone I hired and trained. Finally, my concentration on creating a great customer experience is designed to change the fact that only 17% of customers like the car buying process.HOW I DO IT: My book, Turn Every Transaction into an Experience: The Definitive Guide to Increasing Car Buyers’ Loyalty, describes how to increase sales, gross profit and customer loyalty. I do not teach word tracks. I develop automotive sales consultants who can use listening and questioning skills, as well as other tools and techniques to create a great customer experience. By delivering my own classes, I am responsible for making sure, through role plays and skills practice, that every participant leaves my workshop with the ability to increase sales, gross profit and customer loyalty. RESULTS Facilitated over 1000 training seminars for LEXUS Dealership Associates in the US and Canada Instructional Design of 20 LEXUS workshops Facilitated Marketing breakout sessions for Hyundai Motors’ Global Integrated Forum for Training Worked with Toyota to launch Scion Show less

Led investment group that purchased, operated and grew several underperforming businesses.LAKEVIEW AUTO GROUP - Chrysler, Jeep, and Chevrolet dealerships with $40 million in annual revenue Achieved 25% increase in productivity in 18 months by introducing an attitude of accountability. Boosted product line 10% while it experienced a region wide decline of 15%. Created Business Development Center resulting in 60% renewal rate vs. industry average of 25%.… Show more Led investment group that purchased, operated and grew several underperforming businesses.LAKEVIEW AUTO GROUP - Chrysler, Jeep, and Chevrolet dealerships with $40 million in annual revenue Achieved 25% increase in productivity in 18 months by introducing an attitude of accountability. Boosted product line 10% while it experienced a region wide decline of 15%. Created Business Development Center resulting in 60% renewal rate vs. industry average of 25%. Received Chrysler Five Star Award for superior customer service.HASBROUCK HEIGHTS CHEVROLET - Chevrolet dealership with $15 million in annual revenue and 30 employees Led turnaround of unprofitable business, achieving profitability in less then 6 months Turned excess inventory into new revenue stream of $750,000 while executing highly efficient inventory control system. Spearheaded unique marketing initiative that took sales from $8 million to $12 million in 1 year. Increased profit margins 57% in a challenging environment partially attributed to training of sales staff. Produced 100% ROI upon sale of business after 2 years of improvements.CHENANGO COUNTY CHRYSLER - Chrysler, Plymouth, Dodge and Jeep dealership with annual sales of $10 million Reduced annual operating costs by $200,000 by gaining insights and buy-in from cross-functional employee team. Acquired $500,000 in financing for purchase of business and working capital. Grew annual sales from $5 million to $10 million through strategic management. Sold ownership interest for 75% ROI. BPC ENTERPRISES, INC. - Custom architectural signage manufacturer with $8 million in sales and 40 employees Arranged $250,000 in financing for new product development and capital improvements. Negotiated company sale after cutting costs by $100,000 Show less

Liaison between Exchange, 100 listed companies and trading floor on all matters. Communicated with listed companies, Stock Watch and trading floor personnel regarding market activity, disclosure matters and interpretation of Exchange rules and policies. Instituted trading halts in listed companies’ securities when necessary. Reviewed and analyzed companies’ press releases and SEC filings, including Forms 10Q, 10K and registration statements, to determine… Show more Liaison between Exchange, 100 listed companies and trading floor on all matters. Communicated with listed companies, Stock Watch and trading floor personnel regarding market activity, disclosure matters and interpretation of Exchange rules and policies. Instituted trading halts in listed companies’ securities when necessary. Reviewed and analyzed companies’ press releases and SEC filings, including Forms 10Q, 10K and registration statements, to determine impact on market. Visited with companies’ management to ascertain satisfaction with Exchange. Achieved 98% client retention rate, far exceeding industry average of 88%, by delivering persuasive presentations to listed companies’ boards of directors and officers, regarding the benefits of American Stock Exchange listing. Show less

Managed account base worth over $250 million, comprised of equity and fixed income portfolios Analyzed risk tolerance for pensions, trusts and individuals. Coordinated allocation of all discretionary cash flows into firm. Monitored tax implications of potential security sales for each client. Issued monthly report to senior management on status of inactive accounts.