●On-board, manage and oversee a portfolio of High Value Clients, increasing the company’s profit.●Prepare regular reports of progress and forecast Customers’ retention rates to internal and external stakeholders using key account metrics●Communicate financial product features suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development.●Create strategies to reinforce customer loyalty and ensure customer satisfaction.●Manage customer service and support teams to address customer complaints relating to products and services and ensuring excellent customer overall experience.

● Overseeing customer account management, including negotiating contracts and agreement to satisfy the customer and also meet the company’s goals. ● Generated new business leads, facilitated demo sessions for corporate prospects and successfully closed deals, tailoring the firm's product offerings to the prospects' needs. ● Recommended an innovation digital marketing idea to the branding and communications team. ● Leveraged strong negotiation and persuasive communication skills towards attaining a 69% progress on the 3-months commercial target and performed KYC documentations and eligibility assessment in line with the SOP.

● Mastered the use of customer service management systems and databases. ● Accountable for the Customer Service KPIs through the development and maintenance of order fulfillment best practices, and prompt communication with all relevant stakeholders. ● Earned an 80th percentile performance appraisal after 6 months on the job role. ● Addressed and resolved customer disputes emphatically and professionally, diffusing volatile customer situations calmly and courteously

● Improved the bank's brand image through the prompt resolution of disputes and inquiries through in-person, over-the-phone, and email communication, in line with the SOP.● Remained updated on all available financial products and financing packages. ● Collaborated with a cross-functional team for the review of the bank's client management SOP, ● Made recommendations for customers by offering sound financial advice and guiding them towards making informed investment and credit facility decisions.