Dounia Keda Email and Phone Number
Executive with over 19 years of experience in Information and Communication Technology (ICT) and Information Management (IM) in diverse environments, including in international and multicultural contexts in both the private and public sectors.Strong background in computing engineering, ICT operations, risk management, strategic management, project managment and customer services.- Superior project management and technical skills- Proven skills in team management and stakeholder relations- Effective negotiation and facilitation skills- Excellent communication and relationship skills- Problem solving, analytical, leadership and people skills- Fluent in English and FrenchSpecialties: ICT Operations Management, Leadership, Project Management, Strategic Management, Customers Services, Business Relationship Management, Applications Development, Software Development Life Cycle (SDLC), Agile, Scrum, Lean Six Sigma (Process Improvement), IT Security and Controls, IT Assets Management, Contracts & Vendors management, Risk Management, Planning and Budgeting, Business Analysis, Business Continuity and Disaster Recovery Planning, Safety, Multi-Cultural & Virtual Teams.
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Director, International Data Centre (Idc) DivisionComprehensive Nuclear-Test-Ban Treaty Organization - Ctbto Apr 2024 - PresentVienna, Austria► Plans, coordinates and directs the IDC Division to achieve objectives related to data collection, processing and analysis; software development; network operations (including the Global Communications Infrastructure); and technical assistance to Member States in the form of capacity building and training► Advises senior management and the Executive Secretary on the receipt, collection, processing, analysis, reporting on and archiving of all waveform and radionuclide data from the… Show more ► Plans, coordinates and directs the IDC Division to achieve objectives related to data collection, processing and analysis; software development; network operations (including the Global Communications Infrastructure); and technical assistance to Member States in the form of capacity building and training► Advises senior management and the Executive Secretary on the receipt, collection, processing, analysis, reporting on and archiving of all waveform and radionuclide data from the International Monitoring System facilities (300+ monitoring stations across the globe), including the results of analyses conducted at certified laboratories► Works with Member States to ensure that the IDC Division provides effective services and products as required by the CTBTO and reports to the Commission and its subsidiary bodies on IDC activities and related issues► Leads multidisciplinary and multicultural teams (around 115 staff) and directs the preparation and implementation of the programme and budget (around US $50 millions) for the Division Show less -
Director, Ict Service ExcellenceOffice Of The Superintendent Of Financial Institutions Canada Aug 2023 - Apr 2024Greater Ottawa Metropolitan Area► Defined the ICT customer service vision and strategy, plans and priorities to actively engage customers, businesses and innovators and to support the ICT Division as a leading organization committed to service excellence and the highest standards of quality, and to provide expert advice►Developed a plan to assess the current state of service delivery and, after review, developed a roadmap and plan to implement the service delivery strategy (including a process for continuous service… Show more ► Defined the ICT customer service vision and strategy, plans and priorities to actively engage customers, businesses and innovators and to support the ICT Division as a leading organization committed to service excellence and the highest standards of quality, and to provide expert advice►Developed a plan to assess the current state of service delivery and, after review, developed a roadmap and plan to implement the service delivery strategy (including a process for continuous service improvement)► Reviewed the directorate’s current organizational structure and established the target state structure including a phased implementation plan ► Directed the management and operations of the directorate, including ensuring the sound use of public funds and assets, providing meaningful work and growth opportunities for all employees, and creating a healthy, inclusive and psychologically safe workplace Show less -
Manager, Technology Strategy, Risk And PerformanceOffice Of The Superintendent Of Financial Institutions Canada Oct 2020 - Aug 2023Ottawa, Ontario, Canada► Actively participated in the development and maintenance of the ICT strategy; delivered the ICT roadmap for the implementation of the strategic initiatives (including the move to Cloud) and monitored progress► Led the definition and implementation of the ICT risk management function by putting in place the risk management framework, reporting process, governance risk committee, providing training and support to all ICT staff► Spearheaded the revision and implementation of the IT… Show more ► Actively participated in the development and maintenance of the ICT strategy; delivered the ICT roadmap for the implementation of the strategic initiatives (including the move to Cloud) and monitored progress► Led the definition and implementation of the ICT risk management function by putting in place the risk management framework, reporting process, governance risk committee, providing training and support to all ICT staff► Spearheaded the revision and implementation of the IT service management processes and tools in accordance with the ICT strategy as required by agency digital transformation agenda and the Modern ICT Operations Model initiative► Collaborated with Internal Audit Division (IAD) in the development of risk-based audit plan, audit universe, execution of audit engagements and remediation of audit findings► Drove the development of a measurement and reporting system that enables effective monitoring against ICT risks, plans, and problems determination/resolution through dashboards, reports and other communication tools Show less -
Information System Unit Leader / ManagerNational Research Council Canada / Conseil National De Recherches Canada Apr 2019 - Oct 2020Ottawa, Canada► Managed the operations and maintenance of the IT applications and the services supporting the mandate of Codes Canada, which includes National Masters Specifications (NMS), and Canadian Construction Materials Centre (CCMC)► Managed a team of 11 IT/IM professionals who provided application development, support and maintenance for Codes Canada► Led the IT Modernization Project for the Construction Research Unit. This project was looking at the enterprise-wide implementation of… Show more ► Managed the operations and maintenance of the IT applications and the services supporting the mandate of Codes Canada, which includes National Masters Specifications (NMS), and Canadian Construction Materials Centre (CCMC)► Managed a team of 11 IT/IM professionals who provided application development, support and maintenance for Codes Canada► Led the IT Modernization Project for the Construction Research Unit. This project was looking at the enterprise-wide implementation of integrated, modern and efficient IT/IM solutions to support NRC Constructions Codes Canada, Canadian Construction Materials Centre (CCMC) and the National Master Specifications (NMS)► Initiated and spearheaded implementation of agile framework (Scrum) for IT applications development and support► Provided project leadership for the Canada Construction Codes Harmonization Project Show less -
It Site Lead - HeadquartersExxonmobil Apr 2014 - Mar 2019Ndjamena, Chad► Managed the acquisition, installation and operation of the ExxonMobil computing and telecommunications infrastructure and IT staffs who supported the IT infrastructure► Managed Africa Reliability Program leading geographically dispersed team which delivered cost effective improvements in IT uptime and performance for Africa’s businesses (Angola, Cameroon, Chad, Equatorial Guinea and Nigeria) across IT and Facilities services► Drove implementation of the telephone network as part of… Show more ► Managed the acquisition, installation and operation of the ExxonMobil computing and telecommunications infrastructure and IT staffs who supported the IT infrastructure► Managed Africa Reliability Program leading geographically dispersed team which delivered cost effective improvements in IT uptime and performance for Africa’s businesses (Angola, Cameroon, Chad, Equatorial Guinea and Nigeria) across IT and Facilities services► Drove implementation of the telephone network as part of the CISCO Voice Replacement Project (~ 200 end devices replaced)► Led and stewarded affiliate disaster recovery capability for the base operations and IT business contingency plans► Led internal reviews in preparation of audits and interfaced with audit team throughout the audit process► Managed and monitored IT department’s budget, assets and purchasing processes working with Procurement Department► Interfaced with materials/services providers and 3rd party companies in the execution of established contracts Show less -
It Site Lead - Field OperationsExxonmobil Sep 2011 - Mar 2014Kome, Chad► Managed the ExxonMobil oil fields IT information systems infrastructure operations of 1200 users ► Led and managed a team of 20 IT staffs who provided project management and IT support services ► Led implementation of IT aspects of New Shippers pipeline tie-in Project. Two new shippers connected to the pipeline► Successfully implemented Rig Communications upgrade project enabling better performance and reliability for the rigs and oil field operations► Led internal reviews in… Show more ► Managed the ExxonMobil oil fields IT information systems infrastructure operations of 1200 users ► Led and managed a team of 20 IT staffs who provided project management and IT support services ► Led implementation of IT aspects of New Shippers pipeline tie-in Project. Two new shippers connected to the pipeline► Successfully implemented Rig Communications upgrade project enabling better performance and reliability for the rigs and oil field operations► Led internal reviews in preparation of audits and interfaced with audit team throughout the audit process ► Prepared, tracked and executed IT budget and plans, outlined both short-term and long-term goals (98% of goals achieved) Show less -
Upstream It Planning AdvisorExxonmobil Aug 2010 - Aug 2011Houston, Texas Area► Represented ExxonMobil Upstream Business lines setting up annual plans as part of the Planning & Budgeting (P&B) cycle► Generated the IT metrics for Non SAP applications and PCs Counts, and set the approved allocations in the system► Led the review of annual plans with Upstream IT Business lines as part of the Financial and Operations► Managed and stewarded projects and Small Work Items (SWIs) Portfolio -
It Infrastructure Project LeadExxonmobil Aug 2009 - Aug 2010Houston, Texas► Led IT Infrastructure piece of 6 concurrent business projects totaling $19 M CAPEX► Managed, as project lead, all Infrastructure aspects of the project including requirements definition, hardware purchasing process, installation/implementation, technical quality, resourcing, cost tracking and client liaison► Delivered performance optimizations across 2 ExxonMobil Business Lines for 4 countries (US, Canada, UK and Australia) as part of the ArcGIS Performance phase 2 - project► Led… Show more ► Led IT Infrastructure piece of 6 concurrent business projects totaling $19 M CAPEX► Managed, as project lead, all Infrastructure aspects of the project including requirements definition, hardware purchasing process, installation/implementation, technical quality, resourcing, cost tracking and client liaison► Delivered performance optimizations across 2 ExxonMobil Business Lines for 4 countries (US, Canada, UK and Australia) as part of the ArcGIS Performance phase 2 - project► Led virtual teams and dynamic resources across multiple service delivery organizations and globally dispersed (US, Canada, UK, Australia, Germany, Nigeria, Libya, etc.)► Engaged and liaised with external vendors and projects’ sub-teams for consultations or services agreements Show less -
It Security & Controls AdvisorExxonmobil Oct 2006 - Jul 2009Ndjamena, Chad► Managed and assessed the key IT controls verification by testing controls effectiveness and stewarding remediation of findings► Led the Unit Internal Assessments and IT Security & Controls Reviews. Audit results confirmed high controls compliance► Enabled the Business Continuity and Disaster Recovery plans review and testing► Reviewed/endorsed IT risk assessments and advised the IT Department on information protection► Coordinated application deployment and infrastructure… Show more ► Managed and assessed the key IT controls verification by testing controls effectiveness and stewarding remediation of findings► Led the Unit Internal Assessments and IT Security & Controls Reviews. Audit results confirmed high controls compliance► Enabled the Business Continuity and Disaster Recovery plans review and testing► Reviewed/endorsed IT risk assessments and advised the IT Department on information protection► Coordinated application deployment and infrastructure changes while ensuring minimal business impact► Led a team of 8 members for the planning, preparation and execution of the IT Assets Inventory (more than 1600 assets inventoried) Show less -
Application AnalystExxonmobil Sep 2004 - Oct 2006Kome, Chad► Reviewed and assessed risks of the applications during the development life cycle► Supported business applications, developed and maintained specific applications as required by the business
Dounia Keda Education Details
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Business Administration And Management, General -
Computer Science -
Institut Africain D'InformatiqueComputer Science -
Canada School Of Public ServiceManager Development Program -
Global Leadership Program -
Enterprise Leadership Program
Frequently Asked Questions about Dounia Keda
What company does Dounia Keda work for?
Dounia Keda works for Comprehensive Nuclear-Test-Ban Treaty Organization - Ctbto
What is Dounia Keda's role at the current company?
Dounia Keda's current role is Director, International Data Centre Division at the Comprehensive Nuclear-Test-Ban Treaty Organization - CTBTO.
What schools did Dounia Keda attend?
Dounia Keda attended Ie Business School, Polytech Nantes, Institut Africain D'informatique, Canada School Of Public Service, Thunderbird School Of Global Management, Unc Kenan-Flagler Business School.
Who are Dounia Keda's colleagues?
Dounia Keda's colleagues are Mohammad Hassan Daryaei, Dmitry Bobrov, José Luis, Josh Kunkle, Marija Apostolova, Mohamed Mekerba, Sophie Salem.
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